Decision search
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Kent County Council (23 018 200)
Statement Upheld Special educational needs 04-Feb-2025
Summary: Mrs X complained the Council did not complete her child, Y’s November 2022 annual review and delayed issuing Y’s amended Education, Health and Care (EHC) Plan following delays after a later annual review and reassessment. The Council was at fault for not completing Y’s November 2022 annual review, and delays with Y’s subsequent annual review, reassessment and delay in issuing Y’s final amended EHC Plan. The Council will apologise to Mrs X for the distress, frustration, uncertainty and time and trouble caused by the delays and pay her a symbolic payment. The Council has already agreed to act to improve its services.
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Calderdale Metropolitan Borough Council (24 002 468)
Statement Upheld Alternative provision 04-Feb-2025
Summary: Mrs X complained the Council failed to provide alternative provision support for her child when they stopped attending school. This caused frustration and distress, with her child missing out on education. We found the Council at fault for not properly considering its duties for alternative provision. The Council has agreed to apologise, make a symbolic payment and issue reminders to relevant staff.
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Suffolk County Council (24 003 122)
Statement Not upheld Traffic management 04-Feb-2025
Summary: Mr X complained about how the Council carried out a consultation when deciding whether to put an Experimental Traffic Order where he lives and says it was unfair how votes were counted. This has caused frustration and distress. We did not find fault with the actions of the Council.
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London Borough of Havering (23 017 039)
Statement Closed after initial enquiries Other 04-Feb-2025
Summary: We will not investigate this complaint that the Council has failed to include Miss X in the lives of her children and that her children have suffered abuse. This is because there is insufficient evidence of fault causing Miss X a significant injustice.
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Derbyshire County Council (24 008 262)
Statement Closed after initial enquiries Residential care 04-Feb-2025
Summary: We will not investigate this complaint about the Council’s consultation correspondence about closing a residential care home. There is not enough evidence of fault to justify an Ombudsman investigation.
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London Borough of Havering (24 003 782)
Statement Upheld Antisocial behaviour 04-Feb-2025
Summary: Mrs D complained the Council has been too slow in dealing with her reports of anti-social behaviour from her neighbours. We find Council was at fault for some delays in dealing with Mrs D’s reports of anti-social behaviour. This caused her distress, upset and frustration. The Council apologised to Mrs D and paid her £500. This is a suitable remedy to address Mrs D’s injustice. We do not recommend anything further.
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London Borough of Newham (24 010 026)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Feb-2025
Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal and could have appealed about any other overpayments that may have arisen.
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Devon County Council (24 010 206)
Statement Closed after initial enquiries Special educational needs 04-Feb-2025
Summary: We will not investigate Ms X’s complaint the Council has failed to comply with the Special Educational Needs and Disability Tribunal’s non-binding recommendation in relation to her son’s social care needs and social care provision. This is because there is insufficient evidence of fault.
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West Sussex County Council (24 010 927)
Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council has refused to continue to fund her relative, Ms Y’s current care placement. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Croydon (24 013 533)
Statement Closed after initial enquiries Council tax 04-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her council tax account. There is insufficient evidence of fault to warrant an investigation.