Decision search
Your search has 50710 results
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Preston City Council (24 012 117)
Statement Closed after initial enquiries Antisocial behaviour 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of a neighbour blocking a shared lobby. Some of the issues date back more than 12 months and are therefore late. In respect of more recent events, the Council has decided the threshold for anti-social behaviour has not been met, and Mr X says his local councillors resolved the issue. There is not enough evidence of fault for us to question the Council’s decision and an investigation would not achieve anything more. Mr X is unhappy with how the Council has handled his complaint, but we will not investigate complaint handling as a standalone issue.
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Walsall Metropolitan Borough Council (24 012 800)
Statement Closed after initial enquiries Assessment and care plan 05-Feb-2025
Summary: We will not investigate this complaint about adult social care support. The Council is still assessing the complainant’s need for support so there is nothing further the Ombudsman could achieve.
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Wakefield City Council (24 013 322)
Statement Closed after initial enquiries Charging 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about an adult social care financial assessment and the Council’s decision that his mother had deprived herself of assets to avoid care costs. There is insufficient evidence of fault to warrant an investigation and we cannot achieve the outcomes Mr X wants.
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London Borough of Croydon (24 013 329)
Statement Closed after initial enquiries Homelessness 05-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the suitability of interim accommodation offered to the complainant in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Oxford City Council (24 013 354)
Statement Closed after initial enquiries Planning applications 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to approve a planning application. This complaint is late and there are no good reasons why it could not have been made sooner.
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London Borough of Ealing (24 013 463)
Statement Closed after initial enquiries Allocations 05-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision because it is appropriate for the Council to review it. We cannot investigate complaints about councils acting as social landlords, which means we cannot investigate a complaint about the Council’s response to reports of disrepair in a Council property.
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Portsmouth City Council (24 013 523)
Statement Closed after initial enquiries Allocations 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s housing register decision. This is because there is insufficient evidence of fault to justify our involvement.
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Lincolnshire County Council (24 013 848)
Statement Upheld Assessment and care plan 05-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council placed his mother into a care home against her wishes and that she did not receive the free six weeks of care she was entitled to. This is because the likely fault has not caused any injustice to Mrs Z. Further, the Council has appropriately remedied the injustice caused to Mr X and so an investigation would not lead to a different outcome.
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Leicester City Council (24 014 016)
Statement Closed after initial enquiries Charging 05-Feb-2025
Summary: We will not investigate Mr X’s complaint the Council has charged him the full cost of his care. There is not enough evidence of fault in how the Council completed the financial assessment to justify our involvement.
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Bristol City Council (24 014 228)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about a damage claim as we cannot achieve the outcome the complainant seeks as this is a matter for the courts.