Decision search
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West Berkshire Council (24 015 916)
Statement Closed after initial enquiries Special educational needs 05-Feb-2025
Summary: We will not investigate this complaint that a school is trying to remove Mr X’s son from its roll. This is because the law prevents us from investigating what happens in schools, and because the Council is not responsible for Mr X’s child’s education provision.
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London Borough of Havering (24 015 974)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to properly investigate a penalty charge notice it issued the complainant for a parking contravention. This is because the recipient of a notice has a right of appeal to a tribunal. The complainant could reasonably exercise that right of appeal and as such, we have no legal jurisdiction to investigate.
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Kent County Council (24 016 072)
Statement Closed after initial enquiries Highway repair and maintenance 05-Feb-2025
Summary: We will not investigate this complaint about the Council’s response to tree maintenance and pruning. It is unlikely we would find fault and we could not achieve the outcome X is seeking.
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Shropshire Council (24 016 252)
Statement Closed after initial enquiries Councillor conduct and standards 05-Feb-2025
Summary: We will not investigate this complaint about standards committees because there is not enough evidence of fault to justify investigating.
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London Borough of Bromley (24 016 391)
Statement Closed after initial enquiries Council tax 05-Feb-2025
Summary: We will not investigate this complaint about Council tax enforcement costs because there is no evidence of fault and there was a court remedy.
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North Somerset Council (24 016 401)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2025
Summary: We cannot investigate this complaint about two Penalty Charge Notices because the complainant appealed to the tribunal.
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Oldham Metropolitan Borough Council (24 014 447)
Statement Upheld Assessment and care plan 05-Feb-2025
Summary: We will not investigate this complaint about adult social care services. The Council failed to invite the complainant to a best interests meeting; it has apologised and confirmed the actions it will take to improve future service. It is unlikely the Ombudsman could add to this investigation or reach a different outcome. The Court of Protection is better placed to consider a challenge to what is in the best interests of the person using the Council’s service (the complainant’s relative).
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Statement Closed after initial enquiries Charging 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in refunding his father’s care fees. This is because the Council has already taken suitable action to resolve the matter.
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London Borough of Hammersmith & Fulham (24 014 471)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We cannot investigate this complaint about how the Council acted as a financial deputy. The substantive matters are outside our jurisdiction as they were subject to court proceedings.
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East Sussex County Council (24 014 484)
Statement Closed after initial enquiries Residential care 05-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the care provided to her late mother Mrs Y at a home commissioned and part‑funded by the Council. There is insufficient injustice that we can now remedy to warrant us investigating. An investigation would not add to the safeguarding investigation or achieve a different outcome. We also cannot or would not achieve the outcome Mrs X seeks.