Decision search
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Suffolk County Council (24 002 727)
Statement Upheld Special educational needs 05-Feb-2025
Summary: Mrs B says the Council failed to put in place speech and language therapy and other provision in her daughter’s education, health and care plan, failed to amend her daughter’s plan as agreed and delayed completing an annual review. The Council failed to put in place some provision in Mrs B’s daughter’s EHC Plan, delayed completing an annual review and delayed issuing a new EHC Plan following the annual review. That means Mrs B’s daughter missed out on some provision and Mrs B experienced distress. The Council has agreed to apologise, make a payment to Mrs B, put in place the missing provision and provide the Ombudsman with its action plan for managing annual reviews.
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Liverpool City Council (24 003 023)
Statement Closed after initial enquiries Refuse and recycling 05-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to reduce its bin collection frequency to minimise noise disruption for Mr X’s child, Y. This is because there is not enough evidence of fault to justify investigating and there is another body better placed to consider this complaint.
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Huntingdonshire District Council (24 004 027)
Statement Upheld Councillor conduct and standards 05-Feb-2025
Summary: Mr X complained about the Council’s decision not to investigate his Code of Conduct complaint made against a town councillor. We find the Council at fault for not considering Mr X’s complaint, because the arrangements it has in place do not fulfil legal requirements. This has caused Mr X avoidable frustration. The Council has agreed to apologise, assess his Code of Conduct complaint, and make service improvements.
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Birmingham City Council (24 004 589)
Statement Closed after initial enquiries Homelessness 05-Feb-2025
Summary: We will not investigate this complaint about homelessness because there is insufficient evidence of fault by the Council.
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Statement Upheld Other 05-Feb-2025
Summary: Ms X complained that the Council delayed in carrying out a statutory investigation into her complaints about children services’ actions in respect of her disabled child. We find fault by the Council causing avoidable distress and frustration. The Council has now progressed the statutory investigation, agreed a small symbolic payment, and will apologise. Therefore, we are closing the complaint.
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Kent County Council (24 006 277)
Statement Upheld School transport 05-Feb-2025
Summary: Mrs X complained that the Council’s decision to refuse her application for home to school transport assistance was unfair. The Council was at fault as it wrongly refused Mrs X’s application which caused avoidable distress and inconvenience to her. Mrs X also incurred costs in transporting her child to school. The Council agreed an appropriate remedy to Mrs X by offering transport assistance and refunding the costs incurred by her in transporting her child. The Council also agreed to apologise and make a symbolic payment of £150 to Mrs X to acknowledge the distress and inconvenience caused.
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London Borough of Barking & Dagenham (24 007 150)
Statement Upheld Disabled facilities grants 05-Feb-2025
Summary: Ms X complained about the outcome of a Disabled Facilities Grant application for adaptations to meet her child’s needs. The Council accepts it delayed in deciding the application and based its decision on inaccurate information. The Council has agreed to apologise, carry out a new assessment and make a payment to Ms X.
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Barnsley Metropolitan Borough Council (24 010 099)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about the public procurement process because there is not enough evidence of fault to warrant an investigation. Also, it is reasonable to expect the complainants to go to court if they consider the Council has acted unlawfully.
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Southampton City Council (24 010 501)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about a Council officer asking Mr X a question which he found offensive and upsetting. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to retrieve new evidence to add anything worthwhile to the investigation already carried out by the Council.
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Essex County Council (24 011 857)
Statement Upheld Special educational needs 05-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.