Decision search
Your search has 54124 results
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Redcar & Cleveland Council (25 008 621)
Statement Closed after initial enquiries Council tax 31-Aug-2025
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a Valuation Tribunal.
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South Ribble Borough Council (25 008 813)
Statement Closed after initial enquiries Trees 31-Aug-2025
Summary: We will not investigate this complaint about trees the complainant alleges have damaged his property. This is because it is a matter that needs to be determined in court.
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London Borough of Hackney (25 009 278)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a request for reasonable adjustments. It is late and there is no good reason to exercise discretion and investigate now.
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City of York Council (25 009 787)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Mrs B’s complaint that the Council wrongly sent her sensitive personal information relating to someone else. This is because Mrs B may complain to the Information Commissioner’s Office which is in the best position to consider this complaint.
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London Borough of Waltham Forest (24 023 481)
Statement Closed after initial enquiries Homelessness 30-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application and its decision that Miss X was intentionally homeless. There is insufficient evidence of fault in the decision about interim accommodation. It was reasonable for Miss X to use the review/appeals procedure offered by the homelessness legislation.
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Eastleigh Borough Council (25 003 741)
Statement Closed after initial enquiries Allocations 30-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (25 003 394)
Statement Upheld Special educational needs 29-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Essex County Council (25 003 431)
Statement Upheld Special educational needs 29-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leicester City Council (23 015 268 fr)
Report Upheld Homelessness 28-Aug-2025
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 15 October 2024. Although the Council has complied with our service improvement recommendations and agreed to make a payment for distress, it has refused to remedy all the personal injustice caused to Ms X, by the Council’s fault. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Ms X. We have therefore issued this further report to highlight our continuing concerns.
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Walsall Metropolitan Borough Council (24 016 323)
Statement Not upheld Alternative provision 28-Aug-2025
Summary: Mrs X complained the Council failed to provide her child, Y, with alternative educational provision and support when they struggled with attending school. There was no fault by the Council.