Decision search
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Birmingham City Council (25 000 823)
Statement Upheld Allocations 27-Oct-2025
Summary: Mr B complained about the Council closing his housing application. We find that the Council failed to provide clear information about the documents he needed to submit to support his application and then closed it as incomplete without specifying why it could not accept the documents he had provided. Mr B has since joined the housing register. The Council remedied Mr B’s injustice by backdating his housing priority. There is no significant unremedied injustice.
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London Borough of Haringey (24 012 742)
Statement Closed after initial enquiries Allocations 27-Oct-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. This is because there is insufficient evidence of fault to justify an investigation.
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Staffordshire County Council (24 016 560)
Statement Upheld Special educational needs 27-Oct-2025
Summary: Mr X complained the Council failed to comply with the statutory process for completing an annual review of his child’s Education, Health and Care Plan. We find the Council at fault for a delay in issuing the Education, Health and Care Plan. This delayed Mr X’s appeal rights and caused distress and frustration for the family. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Wiltshire Council (24 018 755)
Statement Upheld Special educational needs 27-Oct-2025
Summary: Ms F complained the Council failed to deliver her daughter’s (Y) education as set out in her Education, Health and Care Plan, provided insufficient alternative provision, and communicated poorly. We did not find fault by the Council in how it reached its views about Y’s education and the amount of alternative provision it offered. It was at fault for some poor communication, which caused Ms F some distress and uncertainty. The Council agreed to apologise to acknowledge the impact this had on Ms F.
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North Yorkshire Council (24 019 401)
Statement Upheld Enforcement 27-Oct-2025
Summary: Mrs X complained about the Council’s handling of her report of a breach of planning control near her home. We found no fault in how the Council decided not to take enforcement action. But there was fault in both the Council’s poor communication with Mrs X and its complaints handling. To address the avoidable frustration and time and trouble caused by those faults, the Council agreed to apologise and make a symbolic payment to Mrs X.
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Suffolk County Council (25 006 987)
Statement Closed after initial enquiries Transport 27-Oct-2025
Summary: We will not investigate this complaint about Mr X’s blue badge application. There is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Waltham Forest (25 007 142)
Statement Closed after initial enquiries Homelessness 27-Oct-2025
Summary: We will not investigate this complaint about the Council’s offer of temporary accommodation which Miss X says was unsuitable. It was reasonable for Miss X to challenge the decision by way of a review and further appeal to the County Court.
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Royal Borough of Kingston upon Thames (25 007 239)
Statement Closed after initial enquiries Council tax 27-Oct-2025
Summary: We will not investigate this complaint about a council tax summons. This is because there is insufficient evidence of fault by the Council to warrant an investigation, and further investigation would not lead to a different outcome.
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London Borough of Southwark (25 007 733)
Statement Closed after initial enquiries Local welfare payments 27-Oct-2025
Summary: We will not investigate this complaint about welfare payments because there is insufficient evidence of fault by the Council.
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Guildford Borough Council (25 008 144)
Statement Closed after initial enquiries Council tax 27-Oct-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.