Decision search
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Essex County Council (24 008 510)
Statement Upheld Special educational needs 28-Aug-2025
Summary: Mrs X complained the Council failed to complete her son, Y’s, Education, Health and Care Plan annual review within the statutory timeframe and to follow the SEND Tribunal’s order requiring amendments to his Plan. She also complained Y has not received the support in his EHC Plan. We found fault by the Council on all matters. We recommend the Council apologise to Mrs X and Y and make payments in recognition of the injustice caused to them.
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East Sussex County Council (24 014 172)
Statement Upheld Special educational needs 28-Aug-2025
Summary: Mrs X complained the Council failed to take effective action when her son, Mr Y, was unable to access the placement named in his Education, Health and Care (EHC) Plan. The Council is at fault for failing to take effective action in response to concerns about Mr Y’s placement because it should have done more to ensure the provision specified in his EHC Plan was secured. The lack of effective action caused uncertainty. The Council has agreed to make a payment to remedy the injustice caused and it has agreed to make service improvements.
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Central Bedfordshire Council (24 015 492)
Statement Upheld Special educational needs 28-Aug-2025
Summary: Mrs X complained the Council delayed issuing her child’s education, health and care (EHC) Plan, it failed to provide the provision outlined within the Plan and it failed to provide Y with a suitable education when he stopped attending school. The Council is at fault for missing statutory deadlines with regards to issuing the EHC Plan and for failing to consider its Section 19 duty properly. This caused frustration and uncertainty. We are unable to investigate Mrs X’s complaint regarding the provision in the Plan due to restrictions on our jurisdiction. The Council has agreed to remedy the injustice caused by the identified faults and implement service improvements.
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Statement Upheld Special educational needs 28-Aug-2025
Summary: Ms X complained the Council did not adhere to statutory timeframes when assessing her child’s education, health and care needs and the way the Council processed the needs request was discriminatory. We do not find the process discriminatory. There was fault in the way the Council delayed completing the assessment of needs. The Council has agreed to make a payment to Ms X to remedy the injustice caused by the delay.
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Royal Borough of Windsor and Maidenhead Council (24 019 883)
Statement Upheld Land 28-Aug-2025
Summary: Mrs B complained about how the Council handled her Landowner Statement relating to a piece of land and a later Town and Village Green application. There was fault by the Council. It did not follow the correct process which caused Mrs B uncertainty. It did not deal with her complaint to it in good time. The Council should apologise to Mrs B and write to her to confirm her Landowner Statement is valid.
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London Borough of Hackney (24 020 131)
Statement Upheld Homelessness 28-Aug-2025
Summary: Mrs D complains the Council placed her in unsuitable temporary accommodation. I have found the Council at fault because it delayed carrying out a suitability review and Mrs D remains in unsuitable accommodation. The Council has agreed to pay redress and ensure Officers are following the correct process when considering suitability review requests.
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London Borough of Haringey (24 020 953)
Statement Not upheld Parking and other penalties 28-Aug-2025
Summary: Miss X complained the Council sent her enforcement letters about penalty charge notices when it should not have done. We have not found fault in the Council’s actions. We do not uphold Miss X’s complaint.
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Central Bedfordshire Council (24 022 635)
Statement Upheld Assessment and care plan 28-Aug-2025
Summary: Ms X complained about a social care assessment leading to a decision to end her care package. There was poor communication and a failure to act in line with Care Act 2014 eligibility regulations which was fault causing avoidable distress, time and trouble and a loss of care services. There is no fault in reducing the hours of care and support allocated to meet Ms X’s needs. The Council will apologise, make payments to Ms X and issue a reminder to council staff to provide details of the appeal procedure and to signpost us at the end of the complaint procedure.
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Norwich City Council (25 001 830)
Statement Closed after initial enquiries Council house sales and leaseholders 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to inform Miss X about changes to the Right to Buy discount implemented by the government in 2024. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (25 002 119)
Statement Closed after initial enquiries Homelessness 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application since 2019. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to consider events before 2024 because they are outside the normal 12-month period for receiving complaints.