Decision search
Your search has 57214 results
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West Northamptonshire Council (25 007 199)
Statement Upheld Allocations 01-Apr-2026
Summary: Mr X complained about the Council’s decision to remove him from its housing register following a policy change. He also complained about the way it handled his reports of hazards in his privately rented property. The Council is not at fault for removing Mr X from its housing register. However, it is at fault for the way it handled his reports of hazards in relation to his housing application, and for poor record keeping. This fault caused Mr X uncertainty. The Council has agreed to apologise to Mr X, make a symbolic payment, and make a service improvement.
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London Borough of Hillingdon (25 007 324)
Statement Upheld Special educational needs 01-Apr-2026
Summary: We found fault for the Council removing funding for provision from Ms X’s child’s Education, Health and Care Plan before it made a suitable decision that this provision was no longer needed or removed it from the Education, Health and Care Plan. We also found fault with the Council’s complaint handling delays and inaccurate information within the complaint responses. The Council agreed to reimburse Ms X for the costs incurred sourcing the Education, Health and Care Plan provision, until the Council removed this provision from the plan, and provide an apology for the injustice caused by its fault.
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London Borough of Croydon (25 007 469)
Statement Not upheld Charging 01-Apr-2026
Summary: Mrs Z complained the Council failed to provide evidence to show it is seeking to recover the correct amount from her grandmother’s estate for unpaid care services. There is no fault by the Council as it correctly assessed and charged and notified Mrs Z’s grandmother who did not make any payments for the care received since 2019.
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London Borough of Lambeth (25 007 586)
Statement Upheld Homelessness 01-Apr-2026
Summary: Miss D complains the Council has not moved her from unsuitable temporary accommodation. I have found the Council at fault; Miss D has remained in unsuitable temporary accommodation for 11 months. The Council has also delayed dealing with a repair to the front door of her property and has not processed a claim for expenses. It has agreed to pay Miss D redress, carry out the repairs and to process her claim.
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North Yorkshire Council (25 007 605)
Statement Upheld Allocations 01-Apr-2026
Summary: There was fault in the way the Council considered evidence Mr X provided in support of his housing register application. The Council will apologise and make a payment to acknowledge the uncertainty and frustration this caused Mr X.
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Statement Not upheld Assessment and care plan 01-Apr-2026
Summary: Ms X complained the Council wrongly ended her care package for her adult social care needs and did not respond to her concerns. We find no fault in how the Council made its decision and responded to her concerns.
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Worthing Borough Council (25 007 668)
Statement Upheld Council tax 01-Apr-2026
Summary: Miss X complained the Council wrongly took recovery action against her for unpaid council tax. Miss X said the Council also wrongly continued its action after she provided evidence her rent payments included council tax. Miss X also said she paid money to the enforcement agents and paid the Council under a payment arrangement for a debt she did not believe she owed. The Council was not at fault for its actions to recover council tax from Miss X. The Council was at fault for delayed responses to Miss X. This caused Miss X uncertainty. The Council has apologised for its delayed communications. This is a satisfactory remedy for the injustice caused.
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Worthing Borough Council (25 008 103)
Statement Not upheld Planning applications 01-Apr-2026
Summary: Mr X complained the Council failed to specify the level of obscurity for his neighbour’s new windows when it approved planning permission. We do not find the Council at fault.
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Milton Keynes Council (25 009 012)
Statement Closed after initial enquiries Other 01-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to properly advise Miss X regarding her notice of marriage. This is because an investigation would be unlikely to result in a different outcome.
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Cheshire East Council (25 009 093)
Statement Upheld Special educational needs 01-Apr-2026
Summary: The Council was at fault for not issuing the final amended EHC Plan for Mrs X’s child, Y within statutory timescales following an annual review. The Council was also at fault for issuing delayed responses to Mrs X’s complaint. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused to Mrs X.