Decision search
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Essex County Council (25 016 239)
Statement Closed after initial enquiries Highway repair and maintenance 17-Nov-2025
Summary: We will not investigate Mr B’s complaint that the Council has wrongly rejected his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Harlow District Council (25 012 597)
Statement Closed after initial enquiries Other 17-Nov-2025
Summary: We will not investigate this complaint about the Council’s refusal to reimburse the complainant for a taxi fare he paid. This is because there is insufficient evidence of fault.
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Haydock English Martyrs Primary School (25 012 887)
Statement Closed after initial enquiries School admissions 17-Nov-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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London Borough of Enfield (25 017 475)
Statement Upheld Other 17-Nov-2025
Summary: We will not investigate this complaint the Council wrongly issued a Fixed Penalty Notice. The Council has upheld the complaint and taken corrective action. It is therefore not proportionate for the Ombudsman to consider this matter as further investigation will not lead to a different outcome.
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Sandwell Metropolitan Borough Council (25 017 490)
Statement Closed after initial enquiries Homelessness 17-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision that Miss X is intentionally homeless and that it will be taking action to remove her from temporary accommodation which it provided. It was reasonable for her to challenge the decision by way of an appeal to the court.
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Birmingham City Council (24 016 918)
Statement Upheld Allocations 17-Nov-2025
Summary: Miss B complained about the Council’s decision to reduce her housing priority when she refused an offer of accommodation. We find that the Council failed to properly record her reasons for refusing the offer, wrongly reduced her housing priority and failed to properly consider her request for a review of the decision. As a result, Miss B has remained living in unsuitable accommodation and she has suffered significant distress. The Council has agreed to apologise and make a symbolic payment to Miss B. It has also agreed to make service improvements.
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Essex County Council (24 018 152)
Statement Upheld Special educational needs 17-Nov-2025
Summary: Ms X complains about the way the Council dealt with her child’s special educational needs causing distress and uncertainty. We found fault by the Council as it delayed issuing a final amended Education Health and Care Plan following an annual review. We have ended our investigation into the complaint as the Council has offered Ms X a suitable remedy for the injustice caused.
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Wirral Metropolitan Borough Council (24 019 198)
Statement Upheld Special educational needs 17-Nov-2025
Summary: Miss X complains the Council took too long to complete her daughter Y’s EHC needs assessment and failed to arrange any education for Y after she stopped attending school. We found the Council was at fault for significant delay, failing to arrange suitable education while Y was out of school, and poor record-keeping and complaint handling. This caused Y a prolonged loss of education and caused Miss X distress, uncertainty and avoidable time and trouble. The Council has accepted our recommendations.
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London Borough of Ealing (24 019 385)
Statement Upheld Charging 17-Nov-2025
Summary: Mr X complains the Council did not complete a review of late Mr Y’s care plan and wrongly decided Mr Y should pay for his care. Mr X says this caused avoidable distress and financial loss to him and his family. We find the Council at fault which caused injustice. The Council has agreed to complete a backdated financial assessment and provide a written apology.
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Statement Upheld Special educational needs 17-Nov-2025
Summary: Miss B complained the Council failed to complete the annual review procedure and issue an amended Education, Health and Care (EHC) Plan for her daughter, who I will refer to as C. She also complained the Council failed to secure C with education and provision detailed in her EHC Plan. The Council was at fault. It did not issue an amended EHC Plan within the statutory timescales following the annual review of C’s EHC Plan. It also did not ensure C received section F provision detailed in her EHC Plan and failed to arrange alternative provision for C when it was aware she was not attending school. Because of the fault, Miss B suffered distress and a delayed right of appeal. C also suffered a loss of education and provision. The Council has agreed to apologise to Miss B, make symbolic payments, and finalise and issue the amended EHC Plan without delay. It has also agreed to issue staff briefings and tell us what it will do to ensure it can meet statutory timescales and prevent future delays.