Decision search
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Birmingham City Council (25 009 265)
Statement Upheld Council tax 01-Apr-2026
Summary: Miss X complained the Council is charging her council tax when she should have full Council Tax Reduction (CTR). We do not find the Council at fault for charging Miss X council tax. However, we find the Council at fault for its poor communication and handling of Miss X’s enquiries. This caused avoidable uncertainty and confusion. The Council has written off Miss X’s council tax bill for the two previous financial years, and this is a satisfactory remedy for most of the injustice caused. It has also agreed to apologise and provide a further explanation of Miss X’s council tax liability.
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Norfolk County Council (25 010 529)
Statement Upheld Assessment and care plan 01-Apr-2026
Summary: There was fault by the Council. It failed to provide care and support to meet Ms X’s eligible unmet needs between August 2024 and January/February 2025. It failed to ensure Ms X’s transition from commissioned services to a direct payment went smoothly. Complaint responses were superficial, did not address all the issues or offer an adequate remedy for the loss of care and support and avoidable distress. Communication was also below our expected standards. The Council also failed to inform Ms X why she could not use a relative as her personal assistant and failed to process invoices meaning there was a further month where Ms X was without essential domestic support. The Council will apologise and make a payment to reflect the avoidable distress and loss of service.
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Barnsley Metropolitan Borough Council (25 012 867)
Statement Upheld Refuse and recycling 01-Apr-2026
Summary: Mrs X complained on behalf of Mr Y that the Council failed to empty his bins on several occasions. We find the Council at fault, causing frustration for Mr Y. The Council has already apologised to Mr Y, helped him to clear the waste at his property, and made service improvements. We consider this to be a suitable remedy.
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Sefton Metropolitan Borough Council (25 012 980)
Statement Closed after initial enquiries Planning applications 01-Apr-2026
Summary: We will not investigate this complaint about the way the Council considered a planning application. The planning permission has not yet been granted therefore we cannot say significant personal injustice has been caused. Also, it is too late to complain about the removal of the site from the green belt as part of the local plan process in 2017.
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London Borough of Lewisham (25 014 249)
Statement Closed after initial enquiries Other 01-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to take action over a claim for damage to possessions caused by dampness. It is reasonable for Miss X to take further action in the small claims court.
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Devon County Council (25 014 319)
Statement Upheld Special educational needs 01-Apr-2026
Summary: Mrs X complained the Council delayed in completing the Education Health and Care (EHC) assessment process and in issuing a final EHC Plan for her daughter. She also complained the Council failed to provide the provision in her daughter’s EHC Plan and has failed to arrange appropriate alternative educational provision. We found the delays in the EHC needs assessment process are fault. As was the failure to ensure D received a suitable education between June 2023 and February 2025. These faults have caused Mrs X and D an injustice.
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Darlington Borough Council (25 015 568)
Statement Closed after initial enquiries Assessment and care plan 01-Apr-2026
Summary: We will not investigate this complaint about the delays in arranging for the complainant to return home following their discharge from hospital or matters about their stay at a care home. These complaints are late and there is no good reason to consider them now.
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East Staffordshire Borough Council (25 015 908)
Statement Closed after initial enquiries Enforcement 01-Apr-2026
Summary: We will not investigate this complaint about the way the Council considered Mr X’s reports of breaches of planning control. We have not seen enough evidence of fault in the Council’s actions. Also, further investigation will not lead to a different outcome.
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Darlington Borough Council (25 016 313)
Statement Closed after initial enquiries Child protection 01-Apr-2026
Summary: We will not investigate Miss X’s complaint about the social worker allocated to her grandson’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings on the case.
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London Borough of Wandsworth (25 016 394)
Statement Closed after initial enquiries Private housing 01-Apr-2026
Summary: We will not investigate Mr X’s complaint about property licencing and planning enforcement. There is insufficient evidence of fault to justify an investigation.