Decision search
Your search has 57214 results
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North Somerset Council (25 019 685)
Statement Closed after initial enquiries Allocations 06-Apr-2026
Summary: We will not investigate Ms X’s complaint about the priority band the Council awarded on its housing register. There is insufficient evidence of fault in its decision-making to justify our involvement.
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Bristol City Council (25 019 728)
Statement Closed after initial enquiries Parking and other penalties 06-Apr-2026
Summary: We will not investigate this complaint about the Council’s refusal of the complainant’s dropped kerb application. It is reasonable to expect the complainant to have contacted us sooner.
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Herefordshire Council (25 019 857)
Statement Closed after initial enquiries Private housing 06-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled a Warm Home Grant application. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Newham (25 019 928)
Statement Closed after initial enquiries Parking and other penalties 06-Apr-2026
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council. This is because Ms X has or had alternative remedies for the points she complains about, which it would be reasonable for her to use.
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London Borough of Bromley (25 025 001)
Statement Closed after initial enquiries Council tax 06-Apr-2026
Summary: We will not investigate this complaint about Council Tax billing because Mr Y can appeal to the Valuations Tribunal Service and it is reasonable to expect him to do so.
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Gloucestershire County Council (25 025 682)
Statement Closed after initial enquiries Other 06-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s personal data. This is because it is better dealt with by the Information Commissioner.
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Peterborough City Council (25 027 502)
Statement Closed after initial enquiries Council tax 06-Apr-2026
Summary: We will not investigate this complaint about Council Tax and liability because there is a right of appeal to a Valuation Tribunal.
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Surrey Heath Borough Council (25 027 803)
Statement Closed after initial enquiries Council tax 06-Apr-2026
Summary: We will not investigate this complaint about Council tax reduction because it is out of time and there is a right of appeal to a valuation tribunal.
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Derbyshire County Council (24 017 129)
Statement Upheld Special educational needs 01-Apr-2026
Summary: The Council was at fault for delay finalising Ms X’s son’s (Y) Education, Health and Care (EHC) Plan. This caused Ms X distress and delayed her right of appeal to the Tribunal. It also failed to provide Occupational Therapy (OT) and Speech and Language Therapy (SALT) to Y. The Council delayed responding to Ms X’s communication and complaint, which caused additional distress. The Council accepted it was at fault and apologised. It should also make a financial remedy.
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London Borough of Camden (24 018 855)
Statement Upheld Special educational needs 01-Apr-2026
Summary: The Council was at fault for not issuing Y’s Education Health and Care Plan within statutory timescales. The Council was also at fault for its poor communication and delayed complaint responses. The Council has agreed to apologise and make a payment to recognise Y’s missed provision.