Decision search
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Sunderland City Council (24 002 134)
Statement Upheld Child protection 19-Feb-2025
Summary: Mr C complained about the Council’s involvement in a child protection investigation for his child and how it handled the children’s statutory complaint process. We found no evidence the Council’s investigation was so procedurally flawed that the conclusions it reached should be questioned. We therefore found no evidence of fault by the Council. It did cause a short delay in the statutory complaints process, but this did not cause Mr C a significant injustice.
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City of Bradford Metropolitan District Council (24 003 980)
Statement Upheld Special educational needs 19-Feb-2025
Summary: Mrs X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for failing to follow the annual review process, failing to keep proper records, issuing the final amended EHC plan before the draft amended EHC plan and failing to provide section F provision and transition support. This caused distress, frustration and uncertainty to Mrs X and Y. The Council will apologise and make a payment to recognise the personal injustice caused.
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Worcestershire County Council (24 005 022)
Statement Upheld Alternative provision 19-Feb-2025
Summary: There was fault by the Council. There was a months delay in finalising an EHC Plan, which the Council has apologised for, to remedy the injustice of distress to the family. The Council also failed to quickly respond to a request to increase the time in education for a child on a part-time timetable. The Council has agreed to apologise and make a symbolic payment to remedy the distress and injustice from the loss of full-time education.
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North Tyneside Metropolitan Borough Council (24 017 266)
Statement Closed after initial enquiries Trees 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune a tree. This is because there is insufficient evidence of fault by the Council.
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Stockport Metropolitan Borough Council (24 017 424)
Statement Closed after initial enquiries Planning applications 18-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice.
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London Borough of Redbridge (24 018 548)
Statement Closed after initial enquiries Parking and other penalties 18-Feb-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient evidence of fault by the Council.
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Basildon Borough Council (24 018 765)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about a Council tax discount because there is no evidence of fault by the Council.
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Redcar & Cleveland Council (24 018 794)
Statement Closed after initial enquiries Councillor conduct and standards 18-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Coventry City Council (24 019 071)
Statement Closed after initial enquiries Council tax 18-Feb-2025
Summary: We will not investigate this complaint about council tax liability because the complainant could have appealed to the Valuation Tribunal.
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Buckinghamshire Council (24 019 109)
Statement Closed after initial enquiries Other 18-Feb-2025
Summary: We cannot investigate this complaint about information shared during court proceedings. The law prevents us from investigating complaints about what happened in court.