Decision search
Your search has 57214 results
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London Borough of Harrow (24 021 256)
Statement Not upheld Other 01-Apr-2026
Summary: The Council was not at fault for the way it responded to Miss X’s reports of planning breaches and noise nuisance in her block of flats. It took account of the relevant law and its own procedures. It made a professional judgement the noise did not amount to a statutory nuisance and acted proportionately to resolve the planning breaches.
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Athena Healthcare (SNR) Limited (25 000 798)
Statement Upheld Charging 01-Apr-2026
Summary: Mrs X complained about the charging and care service provided by Athena Healthcare for Miss Y. Mrs X has disputed the charges owed and is unhappy with some care Miss Y received before her death. She says that this caused her added distress while Miss Y was going through end-of-life care. We found Athena Healthcare at fault. It should apologise and refund some of the charges paid.
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Athena Healthcare (SNR) Limited (25 000 798a)
Statement Upheld Residential care 01-Apr-2026
Summary: Mrs X complained about the charging and care service provided by Athena Healthcare for Miss Y. Mrs X has disputed the charges owed and is unhappy with some care Miss Y received before her death. She says that this caused her added distress while Miss Y was going through end-of-life care. We found Athena Healthcare at fault. It should apologise and refund some of the charges paid.
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London Borough of Bromley (25 001 793)
Statement Upheld Friends and family carers 01-Apr-2026
Summary: The Council was at fault for delays to its temporary and full approvals of Mrs X as a kinship foster carer. These delays meant she missed out on fostering allowance and fees. The Council was also at fault for its policy on fostering fees, which did not meet its statutory duties to kinship carers. This caused injustice to Mrs X and others. The Council will now make payments to remedy the injustice of all those affected, including Mrs X, and will amend its policy.
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Statement Closed after initial enquiries Highway repair and maintenance 01-Apr-2026
Summary: We will not investigate this complaint about highway repair works and the Council’s complaint handling. This is because there is not enough evidence of significant injustice to justify our involvement.
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Cumberland Council (25 004 170)
Statement Closed after initial enquiries Trading standards 01-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision not to prosecute an NHS Trust for serving a meal to Mr X’s wife which contained ingredients to which she is allergic. We have not seen enough evidence of fault in the way the Council decided to issue the Trust with a caution instead of proceeding with a prosecution.
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Devon County Council (25 004 221)
Statement Upheld Special educational needs 01-Apr-2026
Summary: Mrs X complained about delays in the Education Health and Care (EHC) Plan process and a delay in issuing a final EHC Plan for her son E. Mrs X also complained the Council has failed to provide alternative education for E when he became too unwell to attend school regularly. We found the delays in the EHC needs assessment process and in issuing a final EHC Plan are fault. As was the failure to ensure E received a suitable education between April 2025 and July 2025. These faults have caused Mrs X and E an injustice. The Council will apologise and make payments to remedy this injustice
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Slough Borough Council (25 005 487)
Statement Upheld Special educational needs 01-Apr-2026
Summary: The Council failed to ensure Mr X’s child Y received therapy and tutor provision in line with their Education, Health and Care (EHC) Plan between January 2024 and April 2026. The Council agreed to apologise and make payments to recognise the impact on Y’s education and the distress and uncertainty caused. The Council will also produce an action plan to explain how it intends to deliver Y’s tuition and continue making payments to Mr X until it is in place.
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Brighton & Hove City Council (25 005 498)
Statement Upheld Homelessness 01-Apr-2026
Summary: Mrs X complained the Council failed to offer suitable interim accommodation and appropriate support when she was fleeing domestic abuse. We find the Council at fault for failing to provide interim accommodation and a delay in processing Mrs X’s application. This is fault which meant Mrs X and her child were left without suitable accommodation for 4 months. The Council has agreed to apologise and make a symbolic payment to Mrs X.
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London Borough of Harrow (25 007 049)
Statement Upheld Homelessness 01-Apr-2026
Summary: Mrs X complained the Council did not provide her with enough support after she was evicted from her property. The Council was at fault for delaying accepting its relief duty and main housing duty to Mrs X. The Council was also at fault for giving Mrs X wrong information and not contacting her or taking substantive action on her case for around six months. This caused Mrs X uncertainty and distress. The Council was not at fault for its actions to find interim accommodation for Mrs X in a timely manner. The Council has agreed to apologise and make a payment to Mrs X.