Decision search
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Sefton Metropolitan Borough Council (24 017 161)
Statement Not upheld Antisocial behaviour 08-Jul-2025
Summary: Mr X complained the Council has not investigated his reports of Anti-Social Behaviour. He said this has impacted his mental health. The Council was not at fault.
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Cheshire East Council (24 017 188)
Statement Upheld Child protection 08-Jul-2025
Summary: The Council was not at fault for the way it responded to Mrs X’s reports of a safeguarding risk to her children. It took short-term action to reduce the risk and then carried out an assessment to put long-term support in place for Mrs X’s family. The Council failed to follow its complaint procedure, causing Mrs X uncertainty and frustration. The Council has agreed to apologise and take steps to ensure it follows its complaint procedure in future.
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Westminster City Council (24 017 730)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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Central & North West London NHS Foundation Trust (24 017 730a)
Statement Closed after initial enquiries Mental health services 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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NHS North West London ICB (24 017 730b)
Statement Closed after initial enquiries Mental health services 08-Jul-2025
Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
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Telford & Wrekin Council (24 019 613)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We will not investigate this complaint about poor performance on accessibility issues in the Council’s area. Nor in the way the Council considered the complaint. We consider that further investigation will not lead to a different outcome. Also we do not consider the complainant has suffered a significant personal injustice because of the complaints procedure alone to justify an investigation into this point.
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Wakefield City Council (24 020 599)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this complaint about deprivation of assets. There is not enough evidence of fault to justify our involvement.
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Essex County Council (24 021 378)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained the Council failed to provide her child, Y with provision as outlined in their Education, Health and Care (EHC) Plan. She also complained about annual review delays. The Council failed to ensure Y received Speech and Language Therapy provision from September 2023 to June 2025 and has not issued an amended Plan following an annual review in 2023. As a result, Y has lost out on Speech and Language Therapy for over one and a half years. The Council agreed to make payments to acknowledge the impact on Y’s education and the distress and uncertainty caused to Mrs X. It also agreed to issue Y’s amended EHC Plan without further delay and carry out service improvements.
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Manchester City Council (24 022 074)
Statement Closed after initial enquiries Charging 07-Jul-2025
Summary: We will not investigate this late complaint about the Council charging Mrs Y’s family a top up fee for her care. There is not a good reason for the delay in the complaint being made to us.