Decision search
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London Borough of Lambeth (25 009 593)
Statement Closed after initial enquiries Other 20-Aug-2025
Summary: We will not investigate Ms X’s complaint about a delay at stage two of the children’s statutory complaints process. This is because the Council apologised for the delay and has now completed the second stage of the process. An investigation by the Ombudsman is unlikely to achieve anything further.
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Bath and North East Somerset Council (24 015 922)
Statement Upheld Assessment and care plan 19-Aug-2025
Summary: Mr X complained the Council failed to arrange his transfer to another local authority area, started and stopped the transfer process three times and failed to tell him the Council was not responsible for arranging a housing transfer until 2024. The way the Council reached the decision that it was not responsible for Mr X’s housing transfer was not affected by fault. However, the Council’s communications with Mr X and Mrs Y have been confused. That raised their expectations and caused them frustration now the accurate position has been explained. An apology, payment to Mr X and Mrs Y, alongside training for officers, is satisfactory remedy.
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London Borough of Redbridge (24 014 175)
Statement Upheld Homelessness 19-Aug-2025
Summary: Miss X complained that the Council failed to properly help with her homelessness, had poor communication, and housed her and her young children in unsuitable accommodation, which caused them significant distress, uncertainty and affected their mental health. We find the Council at fault for its communication, complaint handling, and homelessness assistance which caused significant injustice. The Council has agreed to apologise and make a symbolic payment to Miss X
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Kent County Council (24 014 617)
Statement Upheld Special educational needs 19-Aug-2025
Summary: Mr X complains about the Council’s delay in updating his Son’s Education, Health and Care Plan following his annual review. We find the Council at fault for delay, lack of communication and loss of specialist provison. We have agreed financial remedies for the distress and frustration caused.
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Wigan Metropolitan Borough Council (24 015 115)
Statement Upheld Charging 19-Aug-2025
Summary: There was fault in the Council’s delay in sending an invoice and in the information it provided to Mr D and his family on what the cost of a care package would be. This meant that Mr D and his family did not have the necessary information to make informed decisions about the care package. The Council has agreed to apologise, to cancel a proposed invoice and has agreed a service improvement.
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City of Bradford Metropolitan District Council (24 017 111)
Statement Not upheld Drainage 19-Aug-2025
Summary: Mrs B complained that the Council has not taken enforcement action when a neighbouring landowner failed to do work to alleviate flood risk to Mrs B’s property. The Council investigated the issue and paid for contractors to find the solution. It then properly considered whether to take enforcement action against the landowner who did not complete the work needed. There was no faut by the Council when it decided not to take further enforcement action.
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Blackpool Borough Council (24 017 666)
Statement Upheld Alternative provision 19-Aug-2025
Summary: Mrs X complained that the Council failed to deliver education to her son while he could not attend school. We have found that the Council was not at fault for its offer of education. It considered its duties and made a decision which was not unreasonable. It was, however, at fault for providing Mrs X with some incorrect information. This did not cause Mrs X a significant injustice, and therefore we have recommended no further action.
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Northumberland County Council (24 017 801)
Statement Closed after initial enquiries Parking and other penalties 19-Aug-2025
Summary: We will not investigate Mr X’s complaint about his parking permits. Any injustice he experienced was not significant enough to warrant an investigation and we could not add to the Council’s previous investigation.
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Kent County Council (24 018 252)
Statement Upheld Assessment and care plan 19-Aug-2025
Summary: Mr B complained that the Council had delayed in carrying out an assessment of his care needs and providing support. It also failed to adhere to a communication plan, communicate with him appropriately or explain how his case was progressing. We found fault in the actions of the Council which caused Mr B significant distress and uncertainty over a prolonged period. The Council has agreed to apologise to Mr B and increase the symbolic payment to £1000.
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Lincolnshire County Council (24 018 530)
Statement Not upheld Charging 19-Aug-2025
Summary: Mr X complained the Council did not properly consider the history of gifting when calculating notional capital due to deprivation of assets. There was no fault on this point. There was some delay and failure to pay the correct amount to the care home but this did not cause significant injustice to the family.