Decision search
Your search has 51456 results
-
NHS Cheshire and Merseyside ICB (23 005 368b)
Statement Upheld Mental health services 10-Sep-2024
Summary: Mrs K complained the Council and the Integrated Care Board (ICB) stopped paying for Miss D’s housing costs when the property changed to supported housing. She said this resulted in
Miss D depleting her savings because she had to pay rent and incurring legal charges as she had to seek specialist legal advice. We found fault in the way the Council and the ICB decided to stop paying for Miss D’s housing costs as her accommodation should have been provided without charge in line with the terms of the Mental Health Act 1983. The legal fees she owes could have been avoided were it not for the faults. The Council and the ICB have agreed to our recommendations and will repay Miss D over £59,000 she paid for rent plus interest and pay her avoidable legal fees. They will also improve their processes and determine if others have been affected in a similar way. -
Leicestershire County Council (23 012 131)
Statement Upheld Assessment and care plan 10-Sep-2024
Summary: Mr X complains the Council is failing to meet his son’s, Mr Q’s, needs for care and support. The Council accepts it took too long to reassess his needs, the assessment contained inaccuracies, the draft care and support plan lacked clarity and it changed his personal budget without giving four weeks’ notice. The Council has apologised for the delay and the inaccuracies but not the lack of clarity or the lack of notice. The Council accepts the need to reassess Mr Q’s needs based on his current circumstances. The Council needs to provide a more detailed apology, acknowledging the contribution its failings have had on the poor relationship with the family. It also needs to make a symbolic payment to Mr Q for the distress caused by the lack of notice.
-
Suffolk County Council (23 013 678)
Statement Upheld Special educational needs 10-Sep-2024
Summary: Ms M complains the Council has not arranged the specialist occupational therapy in her daughter G’s December 2021 Education, Health and Care (EHC) Plan, and has not reviewed the Plan. The Council offered payments for the missed provision and recognises the need to review the Plan. The Council has contacted a therapist identified by Ms M to arrange the provision.
-
Derbyshire County Council (23 017 942)
Statement Upheld Special educational needs 10-Sep-2024
Summary: Mrs X complained the Council delayed issuing an Education, Health and Care Plan for her daughter. She also complained the Council did not provide adequate provision while it reviewed the plan, delayed paying invoices and delayed providing a personal budget. Mrs X says the Council’s actions caused avoidable distress and prevented her daughter from accessing education. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy, and to provide evidence of the steps it is taking to improve its service.
-
North Northamptonshire Council (23 018 564)
Statement Upheld Special educational needs 10-Sep-2024
Summary: Mr X complained the Council delayed in providing education for his son, Y when Y moved to live with him in the Council’s area. The Council delayed three months in providing education and specialist educational provision to Y when it became responsible for his Education, Health and Care (EHC) Plan in December 2022. Y missed out on education and special educational provision for three months and Mr X was caused frustration and distress. The Council will apologise and make a payment of £2,600 to Mr X for the injustice caused to him and Y and remind relevant staff of its duties to children transferring to its area with an EHC Plan.
-
Isle of Wight Council (23 018 644)
Statement Upheld Other 10-Sep-2024
Summary: Mrs X complained the Council stopped paying her the Special Guardianship Order (SGO) allowance. She said this caused her distress and impacted her financially. There was fault in the way the Council delayed completing its stage one response. This frustrated Mrs X. The Council will apologise and repeat its offer of completing the statutory process.
-
London Borough of Richmond upon Thames (23 018 891)
Statement Upheld Homelessness 10-Sep-2024
Summary: Mr X complained the Council delayed and made errors in respect of his homelessness application impacting his position on the housing register and causing distress. The Council accepts fault in not accepting the main housing duty when it had already determined Mr X was homeless by accepting the relief duty. The Council has now agreed a suitable remedy.
-
Essex County Council (23 019 010)
Statement Upheld Special educational needs 10-Sep-2024
Summary: Mrs F complained about the Council’s handling of her son’s education since late 2021. We found the Council at fault for failing to provide all the provision set out in his Education, Health, and Care Plan since January 2024. The Council should apologise and make payment to acknowledge the injustice its faults caused Mrs F and her son. We could not investigate Mrs F’s concerns about her son’s education and her needs assessment requests from before December 2023 as the Council’s decisions carried appeal rights to the SEND Tribunal.
-
Brighton & Hove City Council (23 019 400)
Statement Not upheld Private housing 10-Sep-2024
Summary: Mr X complained the Council failed to properly investigate and take appropriate action in relation to reports of disrepair and safety concerns at his privately rented property. We found there is no evidence of fault in the way the Council investigated or responded to reports of disrepair at Mr X’s home.
-
London Borough of Lewisham (23 019 920)
Statement Upheld Other 10-Sep-2024
Summary: Mr X complained the Council failed to properly establish a business rate account and failed to give enough advice about the rate reliefs available. As a result, he was then too late to apply for rate relief. Mr X said this impacted him financially. There was fault in the way the Council registered the account to the wrong address initially. This fault did not cause Mr X an injustice.