Decision search
Your search has 52968 results
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Transport for London (25 000 971)
Statement Closed after initial enquiries Parking and other penalties 29-May-2025
Summary: We will not investigate Mr X’s complaint that he was unable to pay a penalty charge using the methods set out in the notice. This is because Transport for London has agreed to accept a lesser amount and Mr X has now paid. The case is therefore closed and it is unlikely we could achieve anything more for Mr X.
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City of Bradford Metropolitan District Council (25 001 065)
Statement Closed after initial enquiries Council tax 29-May-2025
Summary: We will not investigate this complaint about being refused a Care Leaver Exemption for council tax. This is because there is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant wants.
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Hampshire County Council (25 001 990)
Statement Closed after initial enquiries Other 29-May-2025
Summary: We will not investigate this complaint about a social worker’s involvement in a court report. The law prevents us considering such complaints.
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City of Bradford Metropolitan District Council (25 002 303)
Statement Upheld Other 29-May-2025
Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation without further delay. It will also apologise and make a payment to the complainant to remedy the time and trouble they have been to.
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Bury Metropolitan Borough Council (25 003 654)
Statement Closed after initial enquiries Highway repair and maintenance 29-May-2025
Summary: We will not investigate Mr B’s complaint that the Council has refused to move a street name sign which is in the wrong position. This is because there is not enough evidence of fault to justify an investigation.
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Dudley Metropolitan Borough Council (25 004 004)
Statement Closed after initial enquiries Highway repair and maintenance 29-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council failing to repair a road defect outside her home. This is because it is reasonable for Mrs B to pursue this matter at court.
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Wiltshire Council (25 000 281)
Statement Closed after initial enquiries Planning applications 29-May-2025
Summary: We will not investigate this complaint about how the Council dealt with applications to register land as a town or village green. This is because the complainant has not suffered significant personal injustice.
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South Gloucestershire Council (24 010 764)
Statement Upheld Special educational needs 29-May-2025
Summary: Miss B complained that the Council had failed to find a suitable educational placement for her daughter C or provide her with a suitable full-time education since May 2023. We found some fault causing injustice to Miss B and C. The Council has agreed to apologise to them both, make symbolic payments totalling £800 and improve its procedures for the future.
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Royal Borough of Greenwich (24 011 801)
Statement Upheld Homelessness 29-May-2025
Summary: Ms Y complains about the handling of Mr X’s homeless application. She says caused unnecessary distress which significantly impacted Mr X’s emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice to Mr X and Ms Y. The Council has agreed to apologise and make a payment to Mr X and Y.
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Royal Borough of Windsor and Maidenhead Council (24 012 884)
Statement Upheld Other 29-May-2025
Summary: Mr X complained the Council has failed to resolve his concerns about shops leaving refuse collection bins on the public highway and in parking bays. He says the bins often overflow, which attracts fly tipping. We find the Council was at fault for how it handled Mr X’s concerns and for its communication with him. This caused him frustration and upset. The Council has agreed to our recommendations to apologise to Mr X, make a payment to him and complete a detailed review of the issues.