Decision search
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North Tyneside Metropolitan Borough Council (24 012 455)
Statement Upheld Council tax 27-Mar-2025
Summary: Mr X complained the Council did not tell the courts and enforcement agents, also known as bailiffs, of his agreed reasonable adjustments when it took action against him regarding council tax. I do not find the Council’s actions caused Mr X significant injustice. However, I find the Council at fault for not telling the enforcement agents of the reasonable adjustments and recommend service improvements to prevent possible future injustice.
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Burnley Borough Council (24 013 976)
Statement Closed after initial enquiries Private housing 27-Mar-2025
Summary: We will not investigate Ms X’s complaint about how the Council responded to her reports of disrepair in her private rented accommodation. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (24 015 458)
Statement Closed after initial enquiries Assessment and care plan 27-Mar-2025
Summary: We will not investigate this complaint about the Council’s interaction and communication with Mr X. There is not enough evidence of fault causing significant injustice to justify our involvement.
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Lincolnshire County Council (24 015 777)
Statement Upheld Friends and family carers 27-Mar-2025
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Lincoln City Council (24 016 417)
Statement Closed after initial enquiries Homelessness 27-Mar-2025
Summary: We will not investigate this complaint about the temporary accommodation provided to Ms X when she became homeless due to domestic abuse because there is insufficient evidence of fault.
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Birmingham City Council (24 016 627)
Statement Closed after initial enquiries Enforcement 27-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a breach of planning control at the house next to the complainant’s home. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.
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London Borough of Newham (24 016 666)
Statement Closed after initial enquiries Homelessness 27-Mar-2025
Summary: We will not investigate this complaint about a homelessness application. Dr K has the right to appeal to the County Court and it is reasonable to expect him to do so.
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London Borough of Wandsworth (24 016 812)
Statement Closed after initial enquiries Allocations 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault in the Council’s actions since December 2023. We will not consider the period from 2020 to December 2023 because the complaint about that is late and there are no good reasons to investigate now.
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Wychavon District Council (24 016 965)
Statement Closed after initial enquiries Enforcement 27-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to ignore breaches of planning control and building regulations. We do not consider the complainant has suffered significant personal injustice because the Council’s actions. The complainant also raises concerns about council tax banding and benefit fraud. These matters are dealt with by bodies outside our jurisdiction.
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London Borough of Tower Hamlets (23 017 255)
Statement Upheld Refuse and recycling 27-Mar-2025
Summary: Mr X complained the Council failed to regularly collect waste from his address, did not deal with fly tipping and did not answer his complaints. We find the Council at fault for failing to ensure Mr X’s bins were collected as they should have been and for delays and inaccuracies when responding to his complaint, causing uncertainty and inconvenience. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.