Decision search
Your search has 52042 results
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London Borough of Southwark (24 012 137)
Statement Upheld Charging 26-Mar-2025
Summary: We will not investigate Mr X’s complaint that Mr Y was placed in a care home for three years without his agreement because there is insufficient evidence of fault. We have upheld the complaint about a lack of information about Mr Y’s contribution to the care home costs but will not investigate further because the Council agreed to apologise, waive the residential care fees, make a payment to Mr X for the uncertainty caused, and take action to improve its services for others.
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West Sussex County Council (24 013 487)
Statement Closed after initial enquiries Assessment and care plan 26-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s handling of care needs assessments and provision or funding of care and support services. There is not enough evidence of fault by the Council before a scheduled review shortly before the complaint to us, and it is open to Mr B to complain to the Council about more specific elements of later decisions and events, so we could achieve not worthwhile outcome by investigating now.
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Cumberland Council (24 015 105)
Statement Closed after initial enquiries Enforcement 26-Mar-2025
Summary: We will not investigate this complaint about an alleged breach of an easement/covenant covering the shared driveway between the complainants’ and their neighbour’s properties. There is insufficient evidence of fault in the way the Council considered the complainant’s concerns.
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Leeds City Council (24 015 997)
Statement Closed after initial enquiries Disabled facilities grants 26-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her request for disabled adaptations to her Council property. Part of the complaint is late and there is insufficient evidence in relation to the way the Council assessed her disability needs or the way it made decisions about whether to carry out works to justify our involvement.
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Lancashire County Council (24 016 435)
Statement Closed after initial enquiries Assessment and care plan 26-Mar-2025
Summary: We will not investigate this complaint about Mr Y’s discharge from hospital in 2020. There is insufficient evidence of fault by the Council in the contemporaneous records, to warrant investigation by the Ombudsman.
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Statement Not upheld Disabled facilities grants 26-Mar-2025
Summary: Ms X complained there were failings in the way the Council dealt with her request for a Disabled Facilities Grant for works at her property. We found no evidence of fault in the way the Council considered these matters so have completed our investigation.
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London Borough of Ealing (23 013 867)
Statement Upheld Charging 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about a delay in providing information about the cost of his mother’s care. We asked the Council to take action to resolve the complaint early and it has agreed to apologise, make a payment to Mr X and make service improvements.
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London Borough of Barnet (23 017 198)
Statement Closed after initial enquiries Antisocial behaviour 26-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. The complaint is late.
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London Borough of Tower Hamlets (23 019 942)
Statement Upheld Assessment and care plan 26-Mar-2025
Summary: Mr X complained about the Council’s actions when it reassessed his care needs and decided to amend his care and support plan. We found fault because the Council failed to send Mr X his updated care plan in a timely manner. This caused him avoidable distress, frustration and uncertainty. The Council has agreed to apologise to Mr X, send reminders to relevant staff and review one of its policies.
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Sheffield City Council (24 021 245)
Statement Upheld Council tax 25-Mar-2025
Summary: We will not investigate this complaint about Council tax enforcement because the matter has been remedied.