Decision search
Your search has 52968 results
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Wirral Metropolitan Borough Council (25 001 497)
Statement Closed after initial enquiries Land 28-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decisions about the management of land it owns because there is insufficient evidence of fault in its decision-making and because we could not achieve the outcome Mr X wants.
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North Hertfordshire District Council (25 002 634)
Statement Closed after initial enquiries Planning advice 28-May-2025
Summary: We will not investigate this complaint about the planning advice the Council provided to the complainant. This is because we are unlikely to find fault.
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London Borough of Ealing (25 003 616)
Statement Closed after initial enquiries Parking and other penalties 28-May-2025
Summary: We cannot investigate Ms C’s complaint that the Council did not give proper consideration to her representations about a Penalty Charge Notice she received. This is because Ms C put in an appeal to London Tribunals.
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East Staffordshire Borough Council (25 003 639)
Statement Closed after initial enquiries Council tax 28-May-2025
Summary: We cannot investigate Mr B’s complaint about a council tax increase. This is because the issue affects all or most of the people in the Council’s area.
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Royal Borough of Kingston upon Thames (24 010 948)
Statement Not upheld Enforcement 28-May-2025
Summary: Mr X complained about the Council’s handling of his report of a breach of planning control near his home. We found no fault in how the Council reached its decision not to take enforcement action against the breach.
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Tameside Metropolitan Borough Council (24 011 766)
Statement Upheld Other 28-May-2025
Summary: Mrs M complains about further delay by the Council arranging overnight respite away from home for her children. We previously considered Mrs M’s complaint in July 2024 when the Council said it hoped to arrange respite by September 2024. Overnight respite began in April 2025. We have recommended a symbolic payment to recognise the impact of the delay.
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Birmingham City Council (24 012 230)
Statement Upheld Council tax 28-May-2025
Summary: Ms X complained the Council took recovery action for council tax she did not owe for a property she previously lived in. She also complained its communication with her was poor. We found fault by the Council on both matters. As a result Ms X was caused unnecessary distress and inconvenience. The Council agreed to apologise to Ms X and make her a symbolic payment in recognition of the injustice caused.
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Buckinghamshire Council (24 012 444)
Statement Upheld Assessment and care plan 28-May-2025
Summary: Mr X complained that the Council delayed completing a financial assessment when the late Mrs A’s assets fell below the threshold amount and then gave incorrect information about the amount it could fund, as well as involving the family in care home assessments for the purpose of establishing a budget. We found fault by the Council which caused injustice to Mrs A’s family and the Council has now agreed a remedy.
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Royal Borough of Kensington & Chelsea (24 012 714)
Statement Upheld Planning advice 28-May-2025
Summary: Mr X complained about the service he received from the Council when seeking advice about his planning permission. Mr X said dealing with the Council was stressful and left him frustrated. The Council had accepted fault in its communication with Mr X and apologised to him. We found the Council’s earlier acceptance of fault and its apologies had already suitably addressed Mr X’s frustration and distress caused by its poor communication.
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Birmingham City Council (24 013 261)
Statement Upheld Allocations 28-May-2025
Summary: Mr X complained about the Council’s decision to close the housing application made by his sister, Mrs B. We find that the Council wrongly decided Mrs B’s application was incomplete, despite her submitting all the required evidence. This caused avoidable frustration for Mrs B and delayed her ability to join the housing register. The Council has agreed to assess Mrs B’s application and backdate her award date if she qualifies to join the register. It has also agreed to apologise, make a symbolic payment to Mrs B and make service improvements.