Decision search
Your search has 52042 results
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Liverpool City Council (23 018 602)
Statement Not upheld Assessment and care plan 27-Mar-2025
Summary: Mr X complained about how the Council handled aspects of Mrs Y’s care. This included the time taken by the Council to review Mrs Y’s care and about how it carried out a safeguarding investigation. Mr X said this meant Mrs Y has had a negative experience of care. Some of Mr X’s complaints fall outside our jurisdiction to investigate. We have not found the Council at fault for the time taken to review Mrs Y’s care and for how it carried out its safeguarding investigation.
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Leeds City Council (24 017 761)
Statement Closed after initial enquiries Special educational needs 26-Mar-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to provide the complainant’s daughter alternative education provision in 2023 which resulted in her incurring solicitors costs. This is because the complaint is late and it could and should have been brought to us much sooner. We therefore have no jurisdiction to investigate the issues raised.
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Crawley Borough Council (24 017 841)
Statement Closed after initial enquiries Homelessness 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about the suitability of his temporary accommodation. It is reasonable to expect Mr X to have used his court appeal rights.
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Derby City Council (24 017 882)
Statement Upheld Special educational needs 26-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care (EHC) needs assessment for Mrs X’s child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused. We cannot investigate the contents of the final EHC plan issued or the education in place. This is because Mrs X has used her right of appeal to a tribunal.
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Statement Closed after initial enquiries Allocations 26-Mar-2025
Summary: We will not investigate this complaint about how the Council awarded Miss X’s priority band for social housing because further investigation would not lead to a different outcome. There is not enough evidence of fault in how the Council made its decision, so we cannot question the outcome.
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North East Lincolnshire Council (24 018 111)
Statement Closed after initial enquiries Child protection 26-Mar-2025
Summary: We cannot investigate this complaint about the Council’s actions in respect of Mr X and his children between 2021 and 2024. The matters he complained of are closely related to matters that were or could reasonably have been mentioned during family court proceedings. A legal bar prevents us investigating them. We cannot investigate how the Council dealt with Mr X’s complaint as it concerns matters we are legally prevented from investigating.
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Royal Borough of Kensington & Chelsea (24 018 142)
Statement Closed after initial enquiries Other 26-Mar-2025
Summary: We will not investigate Mr X’s complaint about fees the Council charged for a s106 legal agreement. There is not enough evidence of fault causing injustice.
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Sefton Metropolitan Borough Council (24 018 242)
Statement Closed after initial enquiries Residential care 26-Mar-2025
Summary: We will not investigate this complaint about adult safeguarding. It would be reasonable to allow the Council to conclude its safeguarding investigation.
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Westminster City Council (24 018 254)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2025
Summary: We will not investigate this complaint about enforcement agents clamping a vehicle the person says was displaying a Blue Badge. Further investigation would not lead to a different outcome as there is nothing more we could achieve.
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Test Valley Borough Council (24 018 279)
Statement Closed after initial enquiries Other 26-Mar-2025
Summary: We will not investigate this complaint about liability for business rates which the Council is seeking to recover from the complainant. The law prevents us from considering the conduct of the court action the Council took, it is not fault for the Council to recover rates in accordance with the Valuation Office Agency’s rates listing, and the complainant can reasonably take court action if he believes the Council’s demands are wrong.