Decision search
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Statement Closed after initial enquiries Charging 03-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council taking over funding for her late father’s care fees without telling her. This is because the claimed fault has not caused any significant injustice.
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Bupa Care Homes (AKW) Limited (24 018 212)
Statement Closed after initial enquiries Charging 03-Apr-2025
Summary: We will not investigate this complaint about fee increases for privately arranged residential adult social care. This is because investigation is unlikely to lead to a different outcome. On our ordinary reading the Care Provider has acted in line with its contract. A court would need to decide if the Care Provider has breached its contract or its terms are unfair.
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Kent County Council (24 018 460)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate this complaint that the Council refused to carry out an assessment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 018 554)
Statement Closed after initial enquiries Disabled children 03-Apr-2025
Summary: We will not investigate this complaint about Mrs X’s application for a Blue Badge for her son. This is because there is not enough evidence of fault by the Council.
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Gloucestershire County Council (24 018 766)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We will not investigate this complaint about the Council undertaking a child protection enquiry. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Wandsworth (24 018 919)
Statement Closed after initial enquiries Allocations 03-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application for a discretionary management transfer. There is insufficient evidence of fault which would warrant an investigation.
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Peterborough City Council (24 019 135)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We will not investigate this late complaint about the Council’s handling of child protection matters involving Mrs X’s grandchild. The law prevents us from investigating matters that have been the subject of court proceedings.
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Sevenoaks District Council (24 019 202)
Statement Closed after initial enquiries Allocations 03-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Mrs Y’s requests for higher banding for housing allocations. This is because any injustice is not significant enough to justify investigating.
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London Borough of Sutton (24 019 348)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision to not to award Miss X full housing benefit. This is because Miss X has used her right to appeal against the decision, so we have no remit to investigate.
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London Borough of Merton (24 019 431)
Statement Closed after initial enquiries Allocations 03-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to award Mrs Y higher banding in 2019 and 2022. This is because this complaint is late.