Decision search
Your search has 52042 results
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London Borough of Bromley (24 005 787)
Statement Upheld Special educational needs 02-Apr-2025
Summary: Miss X complained the Council failed to provide a suitable school placement for her child. Miss X also complained the Council ignored her contact and failed to provide her with suitable updates. We found fault with the Council delaying the search for a school placement for Miss X’s child for four months and for complaint handling delays amounting to 12 weeks. The Council agreed to apologise to Miss X and pay her £250 for the inconvenience and distress caused.
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London Borough of Croydon (24 007 083)
Statement Upheld Homelessness 02-Apr-2025
Summary: We have found the Council at fault for failing to provide Miss X and her family with suitable accommodation for an extended period of time. This caused them avoidable injustice. The Council has agreed to remedy this injustice.
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Royal Borough of Kensington & Chelsea (24 007 681)
Statement Upheld Allocations 02-Apr-2025
Summary: Ms X complained the Council failed to properly consider her application for housing assistance. We found the Council’s consideration of the application via homelessness legislation was appropriate. However, there were delays in assessing the application and granting housing priority points. We recommended an apology and a modest payment to reflect the issues we identified.
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London Borough of Lambeth (24 007 775)
Statement Not upheld Allocations 02-Apr-2025
Summary: Mrs X complained about the Council’s handling of her housing allocation. She said being placed in her current banding means she cannot bid on suitable properties. The Council was not at fault.
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Bristol City Council (24 008 451)
Statement Upheld Enforcement 02-Apr-2025
Summary: Mr B complained that the Council did not correctly consider an application to vary conditions in a previously granted planning permission. We found the Council at fault. The Council has agreed to apologise to Mr B in recognition of the injustice caused.
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Hertfordshire County Council (24 008 645)
Statement Upheld Special educational needs 02-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the education provided for her son from 2020 to 2022. This is because we have already considered the matter and decided not to investigate it. We will not investigate further Mrs X’s complaint about the Council refusing to take a new complaint. But we have investigated Mrs X’s complaint about the Council’s support for her son's special educational needs from September 2022 to June 2023, including a delayed review of his Education, Health and Care Plan. We uphold the complaint due to a delay in the Education, Health and Care Plan review. The Council has agreed to our recommendations.
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London Borough of Barnet (24 008 816)
Statement Closed after initial enquiries Council tax 02-Apr-2025
Summary: We cannot investigate this complaint about the Council pursuing enforcement of unpaid council tax liability from 2017-18. The Council has taken court action and obtained liability orders in the magistrates court for this debt.
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Walsall Metropolitan Borough Council (24 009 914)
Statement Upheld Alternative provision 02-Apr-2025
Summary: Mrs X complained about failings and delays in the annual review process and in issuing a final amended EHC Plan for her daughter. Mrs X complained the Council failed to provide appropriate or adequate support when she removed her daughter from the school roll. And of poor communication from the SEND Team. We found the delay and failure to follow proper procedure in the Annual Review process and in issuing an amended Final Plan is fault. This fault has caused Mrs X distress and frustration. The Council has agreed to apologise and make a payment to Mrs X and issue reminders to relevant staff.
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Statement Upheld Special educational needs 02-Apr-2025
Summary: Mrs X complained about the Council’s delay issuing her child, Y’s amended final Education, Health and Care Plan and its failure to provide Y with the speech and language therapy and occupational therapy required. We find the Council at fault which has meant Y missed out on the support she needed and caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X.
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Derbyshire County Council (24 010 520)
Statement Upheld Special educational needs 02-Apr-2025
Summary: We have found fault with the Council for failing to meet the Education, Health and Care Plan statutory timescales. This caused Miss X’s daughter to miss out on special educational needs support and education. The Council has agreed to take action to remedy the missed education and support.