Decision search
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Statement Closed after initial enquiries Noise 12-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s response to his concerns about noise nuisance and planning enforcement issues relating to an airfield. The matters about noise are outside our jurisdiction because they have already been considered by a court. We will not investigate the planning enforcement issues because the Council has considered whether to take enforcement action but decided it is not expedient to do so. There is insufficient evidence of fault in this decision to warrant an investigation.
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Bournemouth, Christchurch and Poole Council (24 012 928)
Statement Upheld Alternative provision 12-Jun-2025
Summary: Ms X complained that the Council failed to provide her child with suitable education and delayed issuing an Education, Health and Care Plan. There was an eight month delay in issuing the Plan, however we have not found fault in the Council’s decisions that Ms X’s child had access to suitable schooling and it was not necessary for it to provide alternative education. The Council has agreed to apologise and make a symbolic payment to acknowledge the impact of the delayed Plan.
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Essex County Council (24 013 437)
Statement Not upheld Special educational needs 12-Jun-2025
Summary: Mrs X complained her child had not received the speech and language therapy (SALT) provision in their Education, Health and Care Plan. We have ended the investigation as there is insufficient evidence of fault. The Council has agreed to arrange a private SALT assessment and further investigation is unlikely to achieve more. Mrs X also complained about the actions of the School which we cannot investigate and the Council’s efforts to arrange mediation, which we will not investigate further as it is unlikely we would find the Council at fault.
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North Northamptonshire Council (24 013 595)
Statement Closed after initial enquiries Councillor conduct and standards 12-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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London Borough of Barnet (24 013 834)
Statement Upheld Homelessness 12-Jun-2025
Summary: Mr X complained on behalf of Mrs Y about the Council’s handling of events around Mrs Y’s homelessness application and provision of interim and temporary accommodation. We found the Council was at fault for failing to properly keep the suitability of Mrs Y’s accommodation under review, including after reports of anti-social behaviour and harassment. The Council agreed to apologise and pay a symbolic financial remedy for the distress caused by the time Mrs Y spent in unsuitable accommodation.
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Liverpool City Council (24 019 962)
Statement Closed after initial enquiries Safeguarding 12-Jun-2025
Summary: We will not investigate this complaint about adult social care. It is unlikely we would add to the Council’s response or achieve anything further.
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Westminster City Council (24 021 148)
Statement Closed after initial enquiries Allocations 12-Jun-2025
Summary: We will not investigate this complaint about the Council’s refusal to award Mr X medical priority for housing. This is because there is not enough evidence of fault.
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Stockton-on-Tees Borough Council (24 022 201)
Statement Closed after initial enquiries Other 12-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the actions and behaviour of a support worker. This is because the complaint is not in our jurisdiction.
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London Borough of Lambeth (24 022 578)
Statement Closed after initial enquiries Homelessness 12-Jun-2025
Summary: We will not investigate Miss X’s complaint about comments made by the Council within a suitability review decision, about having to stay in unsuitable temporary accommodation unnecessarily, and that the Council should pay for her moving costs. This is because the claimed fault has not caused significant enough injustice. In addition, there is insufficient evidence of fault.
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Statement Closed after initial enquiries Child protection 12-Jun-2025
Summary: We will not investigate this complaint about words used by the Council following a safeguarding referral it received. There is not enough evidence of fault in the way the Council responded to the referral to warrant investigation by us. Any factual inaccuracy in its records would be a matter the Information Commissioner is better placed than us to consider as it has powers we lack to require rectification and impose penalties.