Decision search
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West Lancashire Borough Council (24 013 058)
Statement Upheld Council tax 02-Apr-2025
Summary: Mr and Mrs X complained the Council failed to calculate their council tax bill properly. Mr X received a large council tax bill he was not prepared for. The Council failed to administer the council tax bill properly. The fault of the Council caused Mr and Mrs X great distress. The Council should recalculate the council tax bill, adjust the amount owed and make an apology to Mr and Mrs X.
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Royal Borough of Kensington & Chelsea (24 013 318)
Statement Closed after initial enquiries Allocations 02-Apr-2025
Summary: We cannot investigate this complaint about the Council’s failure to resolve pest and damp issues with Miss Y’s social housing and to promptly decant her to alternative accommodation. We have no power to investigate complaints about the Council acting in its capacity as social landlord. We will not investigate Miss Y’s more recent complaint because it is premature.
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Liverpool City Council (24 015 316)
Statement Upheld Parking and other penalties 02-Apr-2025
Summary: Ms X complained the Council took too long to deal with her application for a disabled parking bay and that communication with her was poor. We upheld the complaint. The Council has now installed the bay, which is a partial remedy for the injustice. It will apologise and make a symbolic payment to reflect Ms X’s avoidable inconvenience and frustration.
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Barnsley Metropolitan Borough Council (24 015 509)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Apr-2025
Summary: We will not investigate this complaint about the Council's refusal of a Discretionary Housing Payment. This is because there is not enough evidence of fault by the Council.
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London Borough of Merton (24 015 531)
Statement Closed after initial enquiries Other 02-Apr-2025
Summary: We will not investigate Miss X’s complaint the Council has not adequately investigated her complaints regarding children social services and their decision to proceed with section 47 child protection enquiries. This is because an investigation would not lead to any further findings or worthwhile outcomes.
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Cheshire East Council (24 016 515)
Statement Closed after initial enquiries Other 02-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of damp, mould and high humidity in her rented property, nor its failure to protect her from harassment by her landlord. This is because there is insufficient evidence of fault.
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London Borough of Newham (24 017 503)
Statement Closed after initial enquiries Refuse and recycling 02-Apr-2025
Summary: We will not investigate this complaint about the Council’s requirement that the complainant leaves his bins at the edge of a public footpath instead of at the edge of his property. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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West Sussex County Council (24 017 788)
Statement Upheld Special educational needs 02-Apr-2025
Summary: We have upheld Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We will not investigate Mrs X’s complaint the Council failed to name a school on the Education, Health and Care plan. These decisions carry a right of appeal which it would be reasonable for Mrs X to use.
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Liverpool City Council (24 018 215)
Statement Upheld Charging 02-Apr-2025
Summary: We will not investigate Ms X’s complaint that Council delays in resolving her relative, Mr Y’s adult social care costs caused him to go into debt. The Council has waived significant outstanding costs to remedy any injustice caused by its delay and further investigation would not lead to a different outcome.
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Worcestershire County Council (24 018 230)
Statement Closed after initial enquiries Assessment and care plan 02-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council and commissioned Care Provider causing a rift between her and her daughter. There is not enough evidence of fault to justify our involvement.