Decision search
Your search has 52042 results
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Transport for London (24 022 011)
Statement Closed after initial enquiries Parking and other penalties 07-Apr-2025
Summary: We will not investigate this complaint about Penalty Charge Notices and the signs for the Ultra Low Emission Zone. This is because the complainant could have appealed to the tribunal.
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Bolton Metropolitan Borough Council (24 022 068)
Statement Closed after initial enquiries Council tax 07-Apr-2025
Summary: We will not investigate this complaint about Council tax premiums and discounts because there is a right of appeal to a Valuation Tribunal.
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Durham County Council (24 022 386)
Statement Closed after initial enquiries Planning applications 07-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Bury Metropolitan Borough Council (25 000 101)
Statement Closed after initial enquiries Highway repair and maintenance 07-Apr-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Hertfordshire County Council (24 001 477)
Statement Upheld Special educational needs 06-Apr-2025
Summary: Miss X complained that the Council failed to provide a proper education to her daughter, and caused delays when deciding her special educational needs support. We have found fault with the Council because it caused a significant delay while amending
Miss X’s daughter’s support. This likely caused Miss X distress. We cannot comment on other matters because they are linked to something which could have been appealed to the SEND Tribunal. -
London Borough of Brent (24 004 608)
Statement Upheld Homelessness 06-Apr-2025
Summary: Mrs X complained about the Council’s handling of her homelessness case. There was fault in the way the Council did not move Mrs X and her family when it decided her temporary accommodation was not suitable, told Mrs X to wait for a bailiff to evict her, delayed accepting the relief duty and incorrectly applied its policy in backdating an application. This frustrated Mrs X. She lived in unsuitable accommodation and incurred additional travel expenses. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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Surrey County Council (24 007 581)
Statement Upheld Special educational needs 06-Apr-2025
Summary: Mr X complained the Council failed to secure the provision set out in Y’s Education, Health and Care Plan when she moved into its area. We find the Council at fault for failing to secure the provision set out in Y’s plan, causing a loss of education and uncertainty The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.
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Breckland District Council (24 008 445)
Statement Closed after initial enquiries Planning applications 06-Apr-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. We are unlikely to find fault to warrant investigation. And we are unlikely to find Mr X has been caused any significant injustice.
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West Oxfordshire District Council (24 008 867)
Statement Upheld Disabled facilities grants 06-Apr-2025
Summary: Miss B complained that the Council had failed to properly include her in the Disabled Facilities Grant (DFG) application process leading to a poorly finished outcome which differed from the approved plans and was unsafe. We found fault causing injustice to Miss B. The Council has agreed to apologise to her, pay her £500 and carry out a site visit to determine what outstanding works are required. It has also agreed to remind staff of the Council’s responsibility to ensure the DFG work is completed in accordance with the approved plans and meets the applicant’s needs.
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London Borough of Barking & Dagenham (24 009 172)
Statement Upheld Charging 06-Apr-2025
Summary: We have found fault with the Council for its poor communication with Mr X about his adult son’s (Mr Y’s) care contributions. This caused Mr X and his family avoidable distress. The Council agreed to remedy this injustice.