Decision search
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Birmingham City Council (24 022 938)
Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr Y’s child because it is unlikely that we would be able to add anything significant to what the Council has already said, and we cannot deliver the outcome that Mr Y is seeking.
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Park Homes (UK) Limited (24 000 140)
Statement Upheld Charging 15-Jun-2025
Summary: Mr X complained that the care provider failed to respond to his requests to settle his late father’s account. The care provider has now resolved the payments. I find the care provider took too long to respond to Mr X’s reasonable requests. It should apologise to him, offer a sum which recognises the time, trouble and frustration he was caused by its delay, review its complaint processes and its adherence to the guidance on fee notification.
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Birmingham City Council (24 002 649)
Statement Upheld Disabled facilities grants 15-Jun-2025
Summary: Mr X complained about delays in the Council completing adaptations to his home following an Occupational Therapy assessment in January 2023. Mr X said this caused him significant distress and he suffered physically. There was fault in the way the Council delayed completing the work to Mr X’s home, did not communicate with Mr X and its poor complaint handling. This frustrated and distressed Mr X, he has lived in an unsuitable home since January 2024, and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.
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Oxfordshire County Council (24 003 250)
Statement Upheld Special educational needs 15-Jun-2025
Summary: Mrs X complains the Council failed to provide a suitable education for her son and failed to provide Speech and Language and Occupational Therapy provision set out in his Education Health and Care Plan. We found there was fault by the Council and missing provision over a prolonged period. We recommended an apology and an appropriate payment to recognise the injustice caused.
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Birmingham City Council (24 003 718)
Statement Closed after initial enquiries Council tax support 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s council tax reduction decisions in 2021. This is because the complaint is late, and Mr B could have appealed to the Valuation Tribunal.
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Suffolk County Council (24 008 302)
Statement Upheld Special educational needs 15-Jun-2025
Summary: Mr X complained about the delay in the Council issuing his son’s Education, Health and Care Plan. We found fault because of the significant delay in completing the assessment process and issuing a final plan for Mr X’s son. This caused avoidable distress, frustration and uncertainty to Mr X. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mr X.
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Stockport Metropolitan Borough Council (24 023 166)
Statement Closed after initial enquiries Charging 15-Jun-2025
Summary: We will not investigate Mr X’s complaint about a disputed invoice for his care provision. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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London Borough of Hammersmith & Fulham (24 023 476)
Statement Closed after initial enquiries Child protection 15-Jun-2025
Summary: We cannot investigate Miss X’s complaint that her child was unlawfully taken into care. The law prevents us from investigating complaints about the start of court action or what happened in court.
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Portsmouth City Council (25 000 034)
Statement Closed after initial enquiries Disabled children 15-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application for a blue badge for his daughter. This is because an investigation would be unlikely to add anything to the Council’s response or achieve a significantly different outcome.
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Gateshead Metropolitan Borough Council (25 000 096)
Statement Closed after initial enquiries Homelessness 15-Jun-2025
Summary: We will use our discretion not to investigate this complaint that the Council has not offered the complainant another property to stop her becoming homeless. This is because the complainant could have used her appeal rights.