Decision search
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Kent County Council (25 004 080)
Statement Closed after initial enquiries School admissions 05-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
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Royal Borough of Kensington & Chelsea (25 001 061)
Statement Closed after initial enquiries Homelessness 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing situation because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Royal Borough of Kensington & Chelsea (25 001 281)
Statement Closed after initial enquiries Assessment and care plan 05-Aug-2025
Summary: We have upheld Mr X’s complaint about a delay in carrying out a Care Act assessment. The Council has agreed to apologise and make a symbolic payment to remedy the frustration caused, which is appropriate so we will not investigate further.
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Cheshire West & Chester Council (25 001 187)
Statement Upheld Council tax 05-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council did not provide a council tax refund he is entitled to. This is because the Council has agreed to provide Mr X with appeal rights to resolve the complaint.
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Sandwell Metropolitan Borough Council (24 010 034)
Statement Closed after initial enquiries Special educational needs 04-Aug-2025
Summary: We will not investigate Mr X’s complaint after a school said it could no longer meet his child’s needs. This is because the complaint is made late. I will not investigate the Council’s decision to name a new school and the provision in place following this decision. This is because it is reasonable for Mr X to have used his right of appeal to a tribunal.
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Shropshire Council (24 011 151)
Statement Not upheld Charging 04-Aug-2025
Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.
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Halton Borough Council (24 011 513)
Statement Upheld Drainage 04-Aug-2025
Summary: Mrs X complained the Council failed to carry out drainage works on land near her property and failed to provide updates. The Council has started further drainage works but these have taken longer than the 14 days indicated and are still not complete causing frustrating as Mrs X’s garden is subject to regular flooding making it unusable. There is fault in the Council failing to communicate with Mrs X and provide regular updates as well as failing to provide information about how to make an insurance claim. A remedy including a symbolic payment is agreed.
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Lancashire County Council (24 012 735)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Mrs X complained about delay in the annual review process for her daughter’s Education Health and Care Plan. We found the Council’s delay was fault. The Council agreed to apologise and make a symbolic payment to acknowledge the distress caused to Mrs X and her daughter and the additional frustration caused by the delayed right of appeal.
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Westminster City Council (24 014 031)
Statement Upheld Homelessness 04-Aug-2025
Summary: Ms X complained about the Council’s actions in relation to her homelessness application between 2021 and 2024, and about terminology it used to describe child sexual abuse. The Council delayed making decisions about Ms X’s homeless application and used inappropriate language to describe child sexual abuse which caused Ms X frustration and distress. The Council had already offered Ms X an appropriate remedy for the frustration she was caused. It will apologise to Ms X for the distress caused by the inappropriate language.
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Central Bedfordshire Council (24 014 612)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Miss Y complained about way the Council dealt with her child, Z’s Educational Health Care Plan, special educational needs provision and social care assessments and support. We have found fault by the Council in; failing to respond Miss Y’s request for a re-assessment of Z’s special educational needs, and complete the annual review, within the statutory timescales; and its communication and record keeping failures, causing injustice. We have not found fault with, or investigated the other parts of Miss Y’s complaint. The Council has agreed to remedy the injustice caused by apologising to Miss Y and making a payment to reflect the upset caused.