Decision search
Your search has 52968 results
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City of York Council (24 011 592)
Statement Upheld Other 16-Jun-2025
Summary: Mrs X complains on behalf of Y that the Council did not deal properly with an annual review of his Education, Health and Care (EHC) Plan or take seriously reports that he was not safe at school. The Council delayed issuing Y’s EHC Plan and took too long to commission alternative transport provision. Y suffered loss of Special Education Needs (SEN) provision and avoidable distress. The Council should pay Y £4,500.
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London Borough of Hounslow (24 011 933)
Statement Upheld Disabled children 16-Jun-2025
Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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London Borough of Redbridge (24 012 011)
Statement Upheld Homelessness 16-Jun-2025
Summary: The Council was at fault for repeated failures to consider the suitability of temporary accommodation it provided Mrs X and her family. The properties were unsuitable and Mrs X experienced avoidable financial loss and her children’s education suffered as a result. The Council has agreed to apologise, make payments, and act to improve its services.
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London Borough of Richmond upon Thames (24 012 371)
Statement Closed after initial enquiries Other 16-Jun-2025
Summary: We will not investigate this complaint about the Council’s refusal to allow permitted or approved development and demands the complainant provided information she does not have to progress her planning applications. She has a right to appeal to the Planning Inspector against the Council’s decision to refuse planning applications, or if it fails to determine planning applications. Also, it is reasonable to expect her to complain to the Information Commissioner with concerns about breaches of data protection regulations.
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Leeds City Council (24 019 749)
Statement Closed after initial enquiries Homelessness 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council placing a bid on a property without his consent and about the unsuitability of his property. This is because there is insufficient evidence of fault. In addition, it is reasonable for the Council to complete a review of the suitability of Mr X’s accommodation.
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Swindon Borough Council (24 020 315)
Statement Closed after initial enquiries Land 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s property lease agreement with a private firm from over 10 years ago, its agreement to sell land to the firm, and a conflict of interest regarding that sale and its planning authority role. The lease issue is late, there is no good reason to investigate it now and investigation would not achieve a worthwhile outcome. There is not enough evidence of fault in the conflict issue to justify an investigation. There is insufficient significant personal injustice to Mr X caused by all matters complained of to warrant us investigating. We also cannot achieve the outcome Mr X wants from his complaint.
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London Borough of Tower Hamlets (24 020 698)
Statement Closed after initial enquiries Council tax 16-Jun-2025
Summary: We will not investigate this complaint about Council Tax liability and late billing. This is because Ms X has the right of appeal to the Valuation Tribunal and it was reasonable to expect her to use this right. Additionally, parts of the complaint are late and there is not sufficient evidence of fault by the Council.
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Birmingham City Council (24 021 169)
Statement Upheld Refuse and recycling 16-Jun-2025
Summary: We will not investigate this complaint about the Council failing to provide a replacement household waste bin since early‑November 2024. The Council has now replaced the bin, which is a satisfactory way to resolve the matter.
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West Northamptonshire Council (24 021 436)
Statement Closed after initial enquiries Special educational needs 16-Jun-2025
Summary: We will not investigate Miss X’s complaint about a failure to provide a suitable education and delays in issuing an Education Health and Care Plan. It is unlikely we would achieve a significantly different remedy than the Council has already offered. The Information Commissioner’s Office is better placed to consider a data protection complaint.
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Country House Care Limited (24 021 530)
Statement Closed after initial enquiries Charging 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about poor care provided to his mother by her care home and about the care home’s refusal to refund some fees. This is because there is insufficient evidence of fault, and an investigation would not lead to a different outcome.