Decision search
Your search has 53601 results
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Chorley Borough Council (24 021 930)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision that a construction compound on a site behind the complainant’s home is permitted development. We have not seen enough evidence of fault in the Council’s actions.
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North Yorkshire Council (24 021 973)
Statement Closed after initial enquiries Residential care 13-Aug-2025
Summary: We will not investigate this complaint about adult social care in a care home. The injustice to the complainant is not significant enough to justify our involvement and we cannot achieve the outcome they want. The Information Commissioner’s Office is better placed to consider access to information.
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Leicestershire County Council (24 022 572)
Statement Upheld Special educational needs 13-Aug-2025
Summary: We will not investigate this complaint about educational provision for a child. Some of the complaint is late, Miss X had an appeals right and it was reasonable to expect her to use them. Additionally, we could not add to the investigation the Council has already carried out, because it upheld her complaint and has provided a suitable remedy for her injustice.
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North Tyneside Metropolitan Borough Council (25 001 668)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of the preparation of a lease relating to the erection of signage on its land. It is reasonable to expect the complainant to pursue a court remedy.
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Southend-on-Sea City Council (24 008 360)
Statement Upheld Alternative provision 13-Aug-2025
Summary: Mrs X complained that the Council failed to provide her daughter (Y) with suitable education when she could not attend her school and delayed Y’s Education Health and Care needs assessment. Mrs X also complained about the Council’s school attendance process. We found fault with the Council’s failure to comply with the statutory timescales for Education Health and Care needs assessments and with its complaint handling. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments.
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Buckinghamshire Council (24 012 980)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Ms X complained the Council failed to provide education in line with the EOTAS package since July 2023. The evidence shows that the Council failed to provide all the provision in Section F of the Education, Health and Care Plan for less than one term following a tribunal decision in January 2024. The Council has agreed to make a payment to recognise the loss of provision as well as the distress caused.
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Hampshire County Council (24 014 105)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Mrs X complained the Council failed to implement provision outlined in her child, Y’s, Education, Health and Care (EHC) Plan. We found the Council was at fault for failing to deliver provision to Y. This failure may have had an impact on Y’s learning and development. It caused significant distress and worry to Mrs X. The Council was also at fault for failing to respond properly to Mrs X, through its complaint’s procedure. Undue time and trouble were suffered by Mrs X as a result. The Council should apologise to Mrs X and make a symbolic payment to her.
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Staffordshire County Council (25 002 353)
Statement Closed after initial enquiries Charging 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his finances and disability-related expenditure. There is not enough evidence of fault by the Council to justify an investigation.
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Willowbrook Healthcare Limited (25 002 355)
Statement Closed after initial enquiries Residential care 13-Aug-2025
Summary: We will not investigate this complaint about the Care Provider’s failure to properly care for Ms X shortly before she died. This is because an investigation would be unlikely to find evidence of fault on the Care Provider’s part causing a significant injustice.
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North Yorkshire Council (25 002 417)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered a planning application to warrant our involvement. Also, the Council has apologised for the delay in uploading information to its website and further investigation of this point will not lead to a different outcome. Finally, we cannot achieve the outcome the complainant is seeking.