Decision search
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Bournemouth, Christchurch and Poole Council (24 018 634)
Statement Not upheld Residential care 12-Aug-2025
Summary: Miss X complained the Council failed to provide appropriate care and support for Mrs Y during her six week stay and dismissed the family’s concerns about Mrs Y’s presentation and wellbeing. We found there was no evidence of fault in the care and support the care home provided to Mrs Y.
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London Borough of Enfield (24 008 846)
Statement Upheld Homelessness 12-Aug-2025
Summary: The Council was at fault for failing to make inquiries when Miss X gave it reason to believe she might be homeless. The Council was also at fault for telling Miss X to approach a different Council, inadequate record keeping and refusing to deal with Miss X’s complaint. The Council has agreed to apologise, investigate Miss X’s case, make a payment to her and act to improve its services.
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Stoke-on-Trent City Council (24 019 243)
Statement Upheld Refuse and recycling 12-Aug-2025
Summary: Mr X complained how the Council handled matters when it issued him with a Fixed Penalty Notice. He says the Council failed to follow government guidance and it did not give him an opportunity to resolve matters informally. We find the Council was at fault for its failure to follow government guidance without good reason. This caused Mr X frustration and inconvenience. The Council has agreed to apologise to Mr X, make a payment to him and implement service improvements.
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London Borough of Hounslow (24 021 797)
Statement Closed after initial enquiries Allocations 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Enfield (24 021 917)
Statement Closed after initial enquiries Homelessness 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Miss X to use the review/appeal procedure available under the homelessness legislation.
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Southend-on-Sea City Council (24 023 157)
Statement Closed after initial enquiries Allocations 12-Aug-2025
Summary: We will not investigate this complaint that the Council decided Ms X did not qualify to join the housing register. Ms X had a right to ask for a review of the Council’s decision which she could have used. It is unlikely we would find fault if we investigated.
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London Borough of Barnet (25 000 115)
Statement Closed after initial enquiries Allocations 12-Aug-2025
Summary: We will not investigate this complaint about Ms X’s application for social housing. Part of the complaint is late and there is no good reason Ms X could not have complained to us sooner. It is unlikely we would find fault with the rest of the complaint.
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Westminster City Council (25 001 419)
Statement Closed after initial enquiries Special educational needs 12-Aug-2025
Summary: We will not investigate Miss X’s complaint the Council failed to provide the reimbursement of special educational needs expenses incurred despite agreeing to do so and failure to provide a personal budget. This is because there is insufficient evidence of fault. In addition, further investigation would not lead to any worthwhile outcomes.
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London Borough of Southwark (25 001 912)
Statement Upheld Allocations 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council rejecting his application to join the housing register and about delays in the Council progressing his medical assessment to consider his need to live in the Council’s area. This because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the accepted fault.
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Derbyshire County Council (25 001 996)
Statement Closed after initial enquiries Assessment and care plan 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s care needs assessment of his relative Mrs Y and it not offering a Deferred Payment Arrangement (DPA). There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.