Decision search
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Stockport Metropolitan Borough Council (25 008 370)
Statement Closed after initial enquiries School admissions 14-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s school’s admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
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Royal Borough of Kingston upon Thames (25 008 570)
Statement Closed after initial enquiries Leisure and culture 14-Aug-2025
Summary: We will not investigate this complaint about Miss X not being able to contact the library directly rather having to go through a call centre. This is because there is insufficient evidence of significant injustice. Additionally, we cannot achieve the outcome she is looking for.
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City of Wolverhampton Council (25 009 725)
Statement Closed after initial enquiries Other 14-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to follow its published complaint procedure. We consider the complainant has not suffered a significant personal injustice which warrants our involvement.
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Derbyshire County Council (25 001 914)
Statement Upheld Special educational needs 14-Aug-2025
Summary: We will not investigate Mr X’s complaint about delays following an Education Health and Care Plan annual review. We have upheld Mr X’s complaint as the Council has now agreed a proportionate way to resolve the complaint.
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Blaby District Council (25 002 141)
Statement Closed after initial enquiries Allocations 14-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s housing priority. There is insufficient evidence of fault to justify an investigation.
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Cheshire West & Chester Council (25 002 271)
Statement Closed after initial enquiries Other 14-Aug-2025
Summary: We will not investigate this complaint about the conduct of a support worker. This is mainly because there is not enough evidence of fault to justify investigating.
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Dacorum Borough Council (24 017 373)
Statement Upheld Enforcement 13-Aug-2025
Summary: We find the Council was at fault in delaying deciding a variation planning application that required changes to a housing development next to Mr X’s property. The Council also failed to make good land it owned that had been affected by the building work, which caused Mr X an injustice. The Council agreed to apologise to Mr X and make him a symbolic payment to remedy that injustice. Other matters raised by Mr X are for the Council to decide whether to enforce.
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Worcestershire County Council (24 014 179)
Statement Upheld Other 13-Aug-2025
Summary: There was a service failure in the provision of the section 117 aftercare and some fault in the way the Council decided to communicate with Mr B. The Council has agreed to apologise to Mr B, offer him a further meeting and has agreed to communicate via Mr B’s representative if Mr B agrees.
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East Hampshire District Council (24 014 841)
Statement Upheld Noise 13-Aug-2025
Summary: Mr X and Mr Y complained about the Council’s delays over several years with investigations relating to noise disturbances they reported. We found the Council at fault for missed opportunities to act under its statutory nuisance powers sooner and the time taken with retrospective planning applications. This caused significant uncertainty and frustration for Mr X and Mr Y. The Council has agreed to apologise and make symbolic payments to recognise the injustice caused.
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Leeds City Council (24 015 606)
Statement Upheld Assessment and care plan 13-Aug-2025
Summary: Mr B complained that the Councils said he was not eligible for a supported housing development. We have found fault in the way the Council assessed Mr B’s needs, the failure to properly record the eligibility criteria for the housing development and the Council’s communications about the criteria. The Council has already provided a financial remedy for the distress caused to Mr B by the fault and has amended the eligibility criteria. The Council has also agreed to apologise to Mr B and to carry out a service improvement.