Decision search
Your search has 53601 results
-
Bournemouth, Christchurch and Poole Council (24 015 681)
Statement Upheld Other 13-Aug-2025
Summary: Mx X complained the Council failed to adhere to reasonable adjustments agreed for their disability between August 2023 and December 2024. There was no fault in how the Council adhered to the agreed reasonable adjustments. There was fault in the Council’s communication and record keeping about the reasonable adjustments. The Council will apologise to Mx X for the frustration and uncertainty this caused them and ensure it has up to date records of Mx X’s agreed reasonable adjustments.
-
Hertfordshire County Council (24 017 085)
Statement Upheld Other 13-Aug-2025
Summary: Mrs X complained about the Council’s investigation under the statutory children’s complaints procedure into her concerns about the Council failing to adequately assess and provide support for her disabled child. The Council investigated the complaint and carried out the recommended actions without fault. However it delayed completing the stage two investigation which was fault. The Council has agreed to pay the £450 offered to Mrs X in its stage two response to acknowledge the distress, frustration and uncertainty caused by the delays and upheld complaints.
-
Bristol City Council (24 017 290)
Statement Not upheld Council tax 13-Aug-2025
Summary: Mr X complained that the Council incorrectly issued a council tax refund to Mrs Y when she requested this after Mrs Y moved out of their shared property. The Council issued the refund in line with the relevant law and policies without fault.
-
London Borough of Camden (24 018 504)
Statement Not upheld Parking and other penalties 13-Aug-2025
Summary: Mr H complained the Council has taken control of a car he bought, for an unpaid fine the seller had not paid. We found the Council is not at fault.
-
Hertfordshire County Council (24 018 595)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Mrs C complains the Council failed to complete her daughter Miss Y’s annual review and issue her Education, Health and Care Plan within statutory timescales. We find fault with the Council for delay and poor communication. We have agreed a symbolic payment for the frustration and distress caused.
-
Derbyshire County Council (24 018 834)
Statement Upheld Alternative provision 13-Aug-2025
Summary: Mrs X complained the Council failed to provide suitable education for her child since May 2022. Mrs X also complained the Council delayed production of her child’s Education, Health and Care Plan and handled her communication poorly. We found fault with the Council delaying for 13 months in production of the Education, Health and Care Plan and for complaint handling delays. We did not find fault with the Council failing to provide suitable education for Mrs X’s child. The Council has offered £1,000 for the distress, time and trouble its delays have caused and offered £8,658 for Mrs X’s child’s lost education. I am satisfied this is a suitable offer to reflect the injustice caused.
-
London Borough of Southwark (24 019 157)
Statement Upheld Allocations 13-Aug-2025
Summary: Ms X complained about the Council’s handling of her housing application and its delay in assessing her application for medical priority. She also complained of poor communication and complaint handling. The Council is at fault for delay in handling of Ms X’s housing application and not processing her medical evidence. It is also at fault for poor communication, complaint handling, and record keeping. This caused Ms X avoidable uncertainty and frustration, and she has spent significant spent time and trouble trying to resolve the situation. The Council has agreed to apologise to Ms X, make a symbolic payment and carry out service improvements. It has also agreed to backdate her application for medical priority.
-
North Somerset Council (24 019 661)
Statement Not upheld Homelessness 13-Aug-2025
Summary: Mr D complained the Council placed him in unsuitable accommodation after he applied for homelessness assistance. I have not found any evidence of fault by the Council.
-
Milton Keynes Council (24 020 402)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Miss X complained that the Council caused a delay in deciding her daughter’s special educational needs support. We have found that the Council was at fault. It caused a delay of nearly six months. This likely meant Miss X’s daughter missed out on some of the support she needed. Miss X herself also likely experienced inconvenience and distress. The Council has agreed take action to address their injustice.
-
Statement Not upheld Assessment and care plan 13-Aug-2025
Summary: The Council was not at fault for the way it assessed Mr X’s finances and calculated his care charges. It considered Mr X’s capital as it was at the time of the assessment and then considered changes in his circumstances when it re-calculated his care contributions.