Essex County Council (25 021 530)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Essex County Council (25 023 460)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Hertfordshire County Council (25 024 026)

Statement Closed after initial enquiries Special educational needs 15-Sep-2026

Summary: We will not investigate this complaint that the Council failed to secure educational provision for the complainant’s child. The complaint has already been substantially upheld and our intervention would not lead to a different outcome.

Lancashire County Council (25 025 104)

Statement Upheld Special educational needs 15-Sep-2026

Summary: We will not investigate this complaint about delays in the Education, Health and Care process. This is because the Council has agreed to an appropriate remedy, and we cannot investigate matters which have not completed the Council’s complaints process.

London Borough of Lambeth (25 025 287)

Statement Closed after initial enquiries Special educational needs 15-Sep-2026

Summary: We will not investigate this complaint about how the Council handled matters relating to a child’s education because most of the complaint is late, Miss X has appealed to a Tribunal and we cannot investigate complaints about what happens in schools.

City of Bradford Metropolitan District Council (25 025 899)

Statement Closed after initial enquiries Special educational needs 15-Sep-2026

Summary: We cannot investigate this complaint about educational provision because Ms X has appealed to the First-Tier (Special Educational Needs and Disability) Tribunal.

Somerset Council (25 025 919)

Statement Closed after initial enquiries Alternative provision 15-Sep-2026

Summary: We will not investigate Mr X’s complaint about an alleged failure to provide alternative education provision for his child. There is insufficient evidence of fault to warrant an investigation.

Walsall Metropolitan Borough Council (26 009 951)

Statement Upheld School admissions 15-Sep-2026

Summary: We upheld Miss Y’s complaint about a school place for her child, X. The Council agreed to resolve the complaint early by offering Y a place at the preferred school (T) and updating its admissions policies. We are satisfied with the actions the Council has agreed to take.

Surrey County Council (26 015 828)

Statement Closed after initial enquiries Other 15-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council sharing her child’s personal information externally without good reasons to do so. The Information Commissioner’s Office is better placed to consider this complaint.

London Borough of Lewisham (26 017 449)

Statement Closed after initial enquiries Special educational needs 15-Sep-2026

Summary: We will not investigate this complaint about the way the Council handled an Education, Health and Care needs assessment. This is because the law says we cannot investigate when a complainant has used their right of appeal to a Tribunal. For the remaining parts of the complaint, there is no worthwhile outcome achievable by our further investigation.