Essex County Council (25 021 530)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Essex County Council (25 023 460)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Calderdale Metropolitan Borough Council (26 001 594)

Statement Upheld Special educational needs 18-Aug-2026

Summary: We have found fault with the Council for not securing alternative provision for Miss X’s son, Z for the first term after he stopped attending school. This caused Z to miss education. The Council has agreed to apologise and make a symbolic payment to Miss X.

Surrey County Council (26 002 835)

Statement Closed after initial enquiries School transport 18-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his child free home-to-school transport. This is because there is not enough evidence of fault to justify an investigation.

Tunbridge Wells Girls Grammar School (26 006 444)

Statement Closed after initial enquiries School admissions 18-Aug-2026

Summary: We will not investigate this complaint about an unsuccessful school admission appeal. There is not enough evidence of fault to warrant investigation.

Central Bedfordshire Council (26 008 234)

Statement Closed after initial enquiries School transport 18-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse home to school transport. It is unlikely we would find fault.

Kent County Council (26 008 537)

Statement Closed after initial enquiries School admissions 18-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the outcome of a school admissions appeal panel. There is not enough evidence of fault to justify investigating.

West Northamptonshire Council (26 008 559)

Statement Closed after initial enquiries School transport 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision not to provide free school transport to Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.

Derby City Council (26 008 651)

Statement Closed after initial enquiries School admissions 18-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s school admissions appeal panel refusing his appeal. Mr X is able to apply and appeal again now, and we are unlikely to achieve a significantly different outcome.

Bedford Borough Council (26 010 554)

Statement Closed after initial enquiries School transport 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport. This is because there is not enough evidence the Council is at fault.