Hertfordshire County Council (25 008 877)

Statement Upheld Special educational needs 11-Aug-2026

Summary: Miss X complained about the Council’s failure to provide her child, Z, with school placement, full-time education and with the provision set out in Z’s Education, Health and Care Plan. There was fault by the Council which caused injustice to Z and Miss X. The Council will take action to remedy the injustice caused.

Leicestershire County Council (25 010 391)

Statement Upheld Special educational needs 11-Aug-2026

Summary: The Council was at fault for delays completing a child’s Education, Health and Care needs assessment and for not putting in place suitable education when the child was out of school. This meant the child had to wait longer to receive the support they were entitled to. The Council agreed to apologise and make payment to recognise the loss of education, uncertainty and delays carrying out the Education, Health and Care needs assessment.

London Borough of Merton (25 010 517)

Statement Upheld Special educational needs 11-Aug-2026

Summary: Miss X complained the Council failed to secure a school placement for her child, failed to make suitable education provision, or meet their needs as specified in their Education, Health and Care Plan for a significant period. This caused Miss X significant distress, frustration and uncertainty, and her child missed out on education and support they were entitled to. We found the Council at fault. The Council agreed to apologise, make symbolic payments to recognise the injustice, and take action to improve its service.

Surrey County Council (25 015 433)

Statement Closed after initial enquiries Special educational needs 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s failure to provide education to Mrs X’s son since 2018. Part of the complaint is late and part carries appeal rights that it is reasonable for Mrs X to use.

Essex County Council (25 015 445)

Statement Upheld Special educational needs 11-Aug-2026

Summary: Based on current evidence Council was not at fault for the education provision in place for Y but it delayed completing an education, health and care needs assessment. That caused Miss X frustration and uncertainty. An apology and payment to Miss X is satisfactory remedy.

Hertfordshire County Council (25 016 047)

Statement Closed after initial enquiries Special educational needs 11-Aug-2026

Summary: Mr X complained the Council did not provide the provision set out in his child’s Education Health and Care Plan. Mr X said this caused his child to miss education and caused him avoidable distress. We have ended our investigation because we cannot investigate matters which can be considered by a Tribunal.

Hampshire County Council (25 016 312)

Statement Upheld Special educational needs 11-Aug-2026

Summary: The Council has acknowledged it was at fault, because it did not secure elements of an education, health and care plan, as the law requires. It has already offered a remedy to the complainant for this, but has increased this offer upon our recommendation.

Leicestershire County Council (25 018 879)

Statement Upheld Alternative provision 11-Aug-2026

Summary: The Council was at fault for failing to provide Miss X’s child Y with a suitable education after they stopped attending school in February 2025. The Council has agreed to make a payment to remedy the injustice caused by the loss of education.

City of Wolverhampton Council (26 009 478)

Statement Closed after initial enquiries School admissions 11-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.

London Borough of Barnet (26 010 233)

Statement Closed after initial enquiries School transport 11-Aug-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled a home-to-school travel support application for her child. This is because there is not enough evidence of fault.