Recent statements in this category are shown below:
Statement Upheld Special educational needs 03-Dec-2020
Summary: The Council is at fault as it delayed in holding an interim annual review of Miss X's Education, Health and Care plan when notified she was no longer attending college and when requested to do so by Miss X and her college. The Council's delay caused significant distress and uncertainty to Miss X which it has agreed to remedy by apologising to her and making a payment of £500 to her.
Statement Upheld Special educational needs 02-Dec-2020
Summary: Mrs X complains the Council delayed in issuing her son's final EHC plan following an annual review in April 2018 for over two years. The Council's delays and errors in the EHC plan process amount to fault. This fault has caused Mrs X and her son an injustice.
Statement Not upheld Special educational needs 01-Dec-2020
Summary: Mr X complains his son has not received the Speech and Language Therapy provision set out in his Education, Health and Care plan. The Ombudsman does not find fault with the Council as it has secured the specified special educational provision.
Statement Not upheld Special educational needs 27-Nov-2020
Summary: Mr F complains the Council refused to pay for alternative education for his son, B, when he withdrew him from school. Mr F's complaint comes down to a difference of opinion about how best to meet B's special educational needs. The Council amended B's EHC Plan after Mr F withdrew him from school. Mr F disagrees with the changes, but the Ombudsman cannot consider the matter as he had a right of appeal to the Tribunal.
Statement Upheld Special educational needs 27-Nov-2020
Summary: staff shortages, staff sickness and a significant increase in demand meant the Council took more than 12 months to amend B's Education, Health and Care (EHC) plan when he transferred to college and he did not get the support he needed. The Council has apologised, addressed the staffing issues and agreed action to address the impact of the service failure on B.
Statement Upheld Special educational needs 26-Nov-2020
Summary: Mrs X complains about the way the Council handled assessing her grandson for an Education, Health and Care (EHC) plan, the Council's provision of education, and delays handling her complaint. She says this meant her grandson missed out on education, and caused stress and anxiety to him and the wider family. The Ombudsman finds the Council at fault for the delays in the EHC process and for poor communication with the family. The Council will apologise and make a payment to Mrs X to reflect the injustice caused.
Statement Upheld Special educational needs 25-Nov-2020
Summary: Mrs F complains the Council delayed notifying her of its decision not to issue an Education, Health and Care Plan for her daughter. The Council has accepted there was a delay and has already apologised. This is a suitable remedy for the injustice caused.
Statement Upheld Special educational needs 23-Nov-2020
Summary: Mrs X complained the Council did not properly assess her son, Y, for an Education, Health and Care Plan. She also complained the Council did not hold an early annual review when she requested one and failed to ensure Y was engaging with the provision set out in his Education, Health and Care Plan when he began secondary school. She said this situation caused her distress and negatively affected Y's mental health and educational development. There was fault when the Council failed to issue a finalised Education, Health and Care Plan for Y within the required timescales. The Council was also at fault when it misinformed Mrs X after she requested assessments for Y and an early annual review. Neither Mrs X nor Y suffered an injustice due to these faults.
Statement Upheld Special educational needs 20-Nov-2020
Summary: The Council's delay in issuing a final Education, Health and Care plan resulted in Mrs B's son not receiving sufficient special educational provision for 11 weeks. The Council has agreed to make a payment of £600 to acknowledge the impact of this.
Statement Upheld Special educational needs 18-Nov-2020
Summary: Miss X complained the Council did not meet her child, Y's special educational needs and failed to provide a suitable alternative education when they were out of school from April 2016. The Council was at fault for not arranging an alternative education for Y, for failing to issue an amended Education, Health and Care plan after agreeing to do so in 2018, and for delays in the complaints process. It should make a payment to remedy the lost education and review its processes.