Recent statements in this category are shown below:
Statement Upheld Special educational needs 13-May-2019
Summary: Mr X complains about the Council's response when the school his daughter, Y, attended reported it could not make the provision specified in her Education, Health and Care (EHC) plan. Subject to further comments by Mr X and the Council, I intend to find there was fault by the Council in how it responded to the schools request for support when it reported Y's non-attendance at school. The Council will, within a month of this decision, make a payment to Y and Mr and Mrs X and apologise.
Statement Not upheld Special educational needs 10-May-2019
Summary: Mrs X complains on behalf of her son Mr X, a young adult with disabilities, that the Council's participation strategy for young adults with disabilities is not inclusive and that he has been excluded. Although the Council has provided several ways to gather the views of young people, Mr X has not been able to take part. However, its actions do not breach the SEND Code of Practice, so it has not been at fault.
Statement Upheld Special educational needs 10-May-2019
Summary: Mrs X complained that the Council failed to deal properly with the annual review of her son's Education Health and Care Plan. There was delay and other fault in the process. The Council has agreed to apologise to Mrs X and make a payment to recognise the delay in her son starting at the school named in the Plan.
Statement Upheld Special educational needs 09-May-2019
Summary: There is fault by the Council in relation to this complaint about provision to meet X's needs as identified in an Education, Health and Social Care Plan since October 2017. The Council will take action to recognise the injustice caused by the identified faults.
Statement Upheld Special educational needs 07-May-2019
Summary: there was delay by the Council amending B's Education, Health and Care (EHC) Plan. This delayed Ms M's right of appeal against the Council's decision B should attend School 2. However, there was a place available at School 2, and the Council provided home tuition when B did not take up the place.
Statement Upheld Special educational needs 01-May-2019
Summary: Ms X complains that the Council delayed finalising her child's Education, Health and Care plan, failed to make sure that speech and language therapy and hydrotherapy were provided, and handled her complaint poorly. She says this has had a significant impact on her child's development, has caused her stress, and has cost her time and trouble. The Ombudsman finds fault with the Council that has caused Ms X and her child injustice. The Council has agreed to apologise to Ms X, make a payment to recognise the injustice caused by the faults, and review its procedures about when it becomes aware that a child or young person is not getting the provision they should be getting.
Statement Upheld Special educational needs 30-Apr-2019
Summary: Mr C says the Council did not provide the care specified in his child's education, health and care plan for seven months after the plan was agreed. The Council did not do so and was at fault. It has agreed to apologise to Mr and Mrs C and to CC, pay a sum to them in consideration of their distress and lost educational provision and inform the Ombudsman of its progress in improving its system.
Statement Upheld Special educational needs 26-Apr-2019
Summary: Mr X and Mrs X complain of failures by the Council in accommodating their grandson, Z. They say this caused their family time and trouble, distress and significant financial costs to secure the right provision. The Council took a week too long to move Z to a new placement. But there was no fault in the Council's actions in those other matters that are within the Ombudsman's jurisdiction, with most of the matters complained of being outside our jurisdiction. The Council will apologise for the delay of one week.
Statement Not upheld Special educational needs 25-Apr-2019
Summary: There is no fault in the way the Council dealt with the delivery of Mr X's son's Education Health and Care Plan.
Statement Upheld Special educational needs 25-Apr-2019
Summary: Mrs X complained the Council failed to provide the provision named in her son's Education, Health and Care Plan, then failed to provide him with a suitable alternative education after he was excluded from school. The Council was at fault. P missed a significant amount of therapy and school between May 2017 and March 2018 and this impacted on his progress and wellbeing. The family experienced distress and Mrs X had to take time off work. The Council has agreed to pay P £4,500 to use for the benefit of P's education and Mrs X £500. It will also provide information to the Ombudsman about its work to ensure sufficient provision is available for children out of school.