Leicestershire County Council (25 001 812)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s delay in issuing an Education, Health and Care plan and arranging payment for its provision. Following the complaint the Council carried out the outcome the complainant was seeking. It is, therefore, unlikely further investigation will have a worthwhile outcome.

East Sussex County Council (25 009 352)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We cannot investigate most of Ms X’s complaints about her child’s Education, Health and Care Plan and the process by which the Council made the EHC Plan because she appealed to a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.

Wakefield City Council (25 009 737)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the educational provision made for Miss X’s child. There is not enough evidence of fault by the Council in matters up to December 2024 to warrant our further involvement. After that, Miss X had a right of appeal against the Education Health and Care Plan the Council issued it would have been reasonable to use.

North Yorkshire Council (25 009 875)

Statement Closed after initial enquiries Special educational needs 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to name a school in an Education, Health, and Care Plan. This is because Mrs X had a right of appeal if she was unhappy with the Council’s decision, and it would have been reasonable to expect her to have used it.

London Borough of Bromley (25 001 024)

Statement Not upheld Special educational needs 08-Dec-2025

Summary: Miss X complained the Council failed to ensure the annual review of her child, Y’s Educational Health and Care (EHC) Plan was completed within statutory timescales. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.

Leicestershire County Council (24 015 160)

Statement Upheld Special educational needs 08-Dec-2025

Summary: We cannot investigate if the Council was at fault for failing to ensure Miss X’s child Y received the special educational provision outlined in their Education, Health and Care Plan, as it was too closely connected to her reason for appealing to the Tribunal. There was fault in the Council’s communication and complaint handling for which it has offered a suitable financial remedy during our investigation for the frustration caused. The Council was also at fault for failing to send its decision within four weeks of Y’s annual review meeting however this fault did not cause a significant injustice.

Derbyshire County Council (24 019 223)

Statement Upheld Special educational needs 08-Dec-2025

Summary: Mrs Y complains about the Council’s delay in making transport arrangements available for her child, D, to attend the school named in their Education Health and Care plan. When Mrs Y complained to the Council, it did not respond for over seven months. The Council has already paid £500 in recognition of Mrs Y’s distress and has agreed to make a further payment of £200 in recognition of the anxiety caused to D. The Council will also publish information about how it processes school transport mileage allowance claims.

Oxfordshire County Council (24 019 966)

Statement Upheld Special educational needs 08-Dec-2025

Summary: Mrs X complained the Council failed to carry out an Education Health and Care Plan needs assessment properly for her child, B. She also complained the Council failed to provide alternative education to B. The Council was at fault. It failed to provide alternative education to B. The Council will make a payment to Mrs X, provide guidance and training to its staff, and conduct a review of B’s case.

Staffordshire County Council (25 010 029)

Statement Upheld Special educational needs 08-Dec-2025

Summary: We will not investigate this complaint about the Education, Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Barnsley Metropolitan Borough Council (25 010 313)

Statement Closed after initial enquiries Special educational needs 08-Dec-2025

Summary: We cannot investigate this complaint about the Education, Health and Care Plan process. Mrs X has appealed to the Tribunal and that places the complaint outside our jurisdiction.