Special educational needs


Recent statements in this category are shown below:

  • Suffolk County Council (18 016 443)

    Statement Upheld Special educational needs 09-Sep-2019

    Summary: Ms X complains the Council failed to provide the provision of one to one support, as set out in her son's EHCP, between February 2017 and July 2018. Ms X also complains about the Council's complaint handling. The Ombudsman finds fault with the Council for failing to provide full time one to one support. The Ombudsman also finds fault with the Council's complaint handling. The Council has agreed to apologise and make a financial payment.

  • Oxfordshire County Council (18 002 621)

    Statement Upheld Special educational needs 09-Sep-2019

    Summary: The Council was at fault in delaying issuing an Education Health and Care Plan for Mrs X's son, failing to put in place support set out in the Plan and failing to ensure he received all the alternative provision promised. The Council has agreed a suitable remedy.

  • Bracknell Forest Council (19 001 572)

    Statement Upheld Special educational needs 06-Sep-2019

    Summary: Mrs X complains about the Council's handling of her son's Education and Health Care Plans and its refusal to investigate her complaint, causing stress and financial loss. The Ombudsman cannot consider any complaints related to Mrs X's appeal to the SEN Tribunal. The Ombudsman finds fault in the Council's refusal to investigate Mrs X's complaint but finds this did not cause significant injustice.

  • Lancashire County Council (19 007 509)

    Statement Upheld Special educational needs 06-Sep-2019

    Summary: Mrs X complained the Council delayed finalising her son, Y's, Education, Health and Care Plan. The Council was at fault as it delayed ensuring Y's care and health needs were accurately reflected in his Education, Health and Care Plan and delayed making provision to meet his personal care needs. Y did not miss education because Mrs X met Y's personal care needs to ensure he could attend college. It has agreed to apologise and pay her £3000 to acknowledge the personal care and support she provided to Y at college. It has also agreed to review its procedures to ensure it complies with its duties regarding post 16 Education, Health and Care Plans.

  • Tameside Metropolitan Borough Council (18 018 724)

    Statement Upheld Special educational needs 04-Sep-2019

    Summary: Mrs X complains about the way the Council considered her requests for school transport for her son, Y. She also complains it has failed to arrange adequate physiotherapy provision or respite care for him, despite this being stipulated in his Education, Health and Care Plan. The Ombudsman has found the Council was at fault for taking too long to consider Mrs X's request for home-to-school transport. It was also at fault for not considering the part of her complaint about respite care under the children's statutory complaints procedure. Furthermore, it was at fault for not informing her that it would not amend her son's plan, following the annual review in October 2018. Consequently, we have made several recommendations to remedy the injustice caused by these faults. The Council has agreed to carry out these recommendations.

  • Liverpool City Council (18 017 077)

    Statement Upheld Special educational needs 04-Sep-2019

    Summary: The Council delayed in completing the assessment of Ms F's son's special educational needs. This delay meant that her right to appeal to a Tribunal was also delayed as was the outcome of that appeal. Additional provision detailed as a result of the Tribunal's decision was therefore delayed too. The Council will take the agreed action to recognise the injustice caused by the provision that was missed as a result of the delay.

  • Lancashire County Council (18 017 031)

    Statement Upheld Special educational needs 03-Sep-2019

    Summary: Mrs Y complained about the Council's failure to make proper arrangements for her son, who has special education needs, when he moved to post 16 education. The Ombudsman has found the Council to be at fault that caused an injustice to both Mrs Y and her son. To remedy this injustice, the Council has agreed to apologise, make a payment to Mrs Y and review its procedures to ensure reviews take place when they should to allow for proper transition planning to take place.

  • Staffordshire County Council (18 013 684)

    Statement Upheld Special educational needs 02-Sep-2019

    Summary: Mrs X complains the Council failed to comply with statutory requirements in relation to her son's Education, Health and Care Plan (EHCP). The Council is at fault. Its failure to act in line with statutory guidance has caused Mrs X and her son, XX, an injustice. We have made recommendations to remedy this injustice including a payment to acknowledge the distress caused and system reviews.

  • East Riding of Yorkshire Council (18 017 846)

    Statement Upheld Special educational needs 30-Aug-2019

    Summary: the Council left Mrs B's son without education for 16 weeks, delayed completing a reassessment of his education, health and care plan and failed to take her complaint to stage two. An apology, payment to reflect the lost education, payment for Mrs B's time and trouble, reminder to officers and agreement to review the Council's feedback policy is satisfactory remedy.

  • Thurrock Council (18 010 355)

    Statement Upheld Special educational needs 28-Aug-2019

    Summary: Mrs F complained the Council failed to manage the process of transitioning her son, Mr G, from a Statement of Special Educational Needs to an Education, Health and Care Plan. There is evidence of fault and the Council has agreed to apologise, to make a payment and to amend its procedures.