Derbyshire County Council (25 005 374)

Statement Upheld Special educational needs 21-Apr-2026

Summary: We have found fault with the Council for failing to secure a suitable education or Mrs X’s son, Y when he was unable to attend school. This caused him to miss education and the whole family avoidable distress. The Council has agreed to remedy the injustice.

Kent County Council (25 007 471)

Statement Upheld Special educational needs 21-Apr-2026

Summary: Mrs F complained the Council failed to provide education or secure the content of her child’s Education, Health and Care plan when her child stopped attending school. We found fault in the way the Council considered its duties under section 19 of the Education Act 1996 which has caused uncertainty. It also failed to issue a final education, health and care plan on time causing Mrs F’s appeal rights to be delayed. The Council has agreed to make a symbolic payment to Mrs F to remedy this injustice.

Leeds City Council (25 018 899)

Statement Upheld Special educational needs 21-Apr-2026

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Leeds City Council (25 018 997)

Statement Upheld Special educational needs 21-Apr-2026

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Ms X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Hertfordshire County Council (25 018 194)

Statement Closed after initial enquiries Special educational needs 21-Apr-2026

Summary: We will not investigate this complaint that the Council failed to address her daughter’s educational and social care needs. Part of the complaint is late and there is no good reason to consider it now. Part of it relates to matters which have been subject to appeal to the First-tier Tribunal (Special Educational Needs and Disability), or are related to such matters, and cannot therefore be investigated.

Royal Borough of Kingston upon Thames (25 018 462)

Statement Closed after initial enquiries Special educational needs 21-Apr-2026

Summary: We cannot investigate this complaint about the Council’s decision on what to include in an Education, Health, and Care Plan. Mrs X has already appealed this decision to a Tribunal, and the law does not allow us to investigate.

Leeds City Council (25 018 583)

Statement Upheld Special educational needs 21-Apr-2026

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mr X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

Barnsley Metropolitan Borough Council (25 004 082)

Statement Closed after initial enquiries Special educational needs 20-Apr-2026

Summary: We cannot investigate this complaint about the Council’s handling of Mrs X’s son’s educational and special educational needs. This is because the issues she has raised are too closely related to, or a consequence of, decisions on her son’s Education, Health and Care Plan and Mrs X has used her right of appeal to challenge the content of the Plan at both the First-tier and Upper Tribunals.

Plymouth City Council (25 005 115)

Statement Upheld Special educational needs 20-Apr-2026

Summary: Miss X complained the Council failed to secure a college placement for her child or provide them with the correct educational support. We found fault by the Council for failing to secure a college placement for Miss X’s child and for not providing them with support which caused them uncertainty and frustration. The Council agreed to apologise and make a payment to Miss X and her child to recognise the injustice caused to them by its failings. It also agreed to make changes to its service to prevent the same fault from happening again.

Medway Council (25 005 157)

Statement Upheld Special educational needs 20-Apr-2026

Summary: Mrs X complained the Council delayed her son’s EHC Plan, failed to provide education while he was out of school, and communicated poorly. There is fault in the Council’s actions. This caused significant injustice to Y due to the loss of education and to Mrs X in the form of distress, frustration, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.