Essex County Council (24 018 709)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Essex County Council (24 018 752)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Leicestershire County Council (24 019 030)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s delay in issuing an Education, Health and Care Plan for her child. This is because the Council has provided a suitable remedy for the issue. We cannot investigate Miss X’s complaint about the contents of the final Education, Health and Care Plan because Miss X has used her right of appeal to the SEND Tribunal.

London Borough of Lewisham (24 019 036)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We cannot investigate Mrs X’s complaint about the naming of a school in her child’s Education Health and Care Plan. This is because Mrs X used her right of appeal to a tribunal, and the issues she has raised are not separable from that appeal.

Swindon Borough Council (24 019 433)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council has not provided her child with a suitable education. This is because there is not enough evidence of fault.

Essex County Council (24 019 445)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Essex County Council (24 019 601)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Staffordshire County Council (24 007 738)

Statement Upheld Special educational needs 01-Apr-2025

Summary: Mr B complained the Council delayed in issuing a final Education, Health and Care Plan following an annual review and failed to communicate throughout the process. We have found the Council at fault for a delay in issuing the final amended Education, Health and Care Plan and for its poor communication. These faults caused distress, frustration and uncertainty to Mr B. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.

Devon County Council (24 011 629)

Statement Upheld Special educational needs 01-Apr-2025

Summary: Mrs X complained the Council delayed putting alternative provision in place for her child, Y and also delayed completing Y’s Education, Health and Care (EHC) needs assessment. The Council delayed considering whether to put alternative provision in place for Y which on balance meant they lost out on tuition between April and October 2024. It also delayed deciding whether to issue Y with an EHC Plan within the statutory timescales which subsequently meant a delay in issuing the final EHC Plan. The Council agreed to make payments to Mrs X to acknowledge the injustice caused.

Staffordshire County Council (24 012 538)

Statement Upheld Special educational needs 01-Apr-2025

Summary: Ms Y complained about the time the Council took to assess her child and issue an Education, Health and Care plan. She also complained about the Council’s communication with her during the process. We found the Council at fault. It has agreed to make a recognition payment to Ms Y and to her child for the resulting injustice.