Special educational needs


Recent statements in this category are shown below:

  • London Borough of Redbridge (18 018 578)

    Statement Upheld Special educational needs 23-Dec-2019

    Summary: the Council took too long to issue B's Education, Health and Care Plan and should have sought advice from an Occupational Therapist and Speech and Language Therapist sooner. The Council has apologised.

  • Walsall Metropolitan Borough Council (19 000 361)

    Statement Upheld Special educational needs 18-Dec-2019

    Summary: Mrs D complains on behalf of her son A, that the Council has not properly provided education for A and has failed to ensure his Special Education Needs (SEN) were met. The Council was at fault because it did not deal with an Education Health and Care Plan (EHCP) annual review properly, delayed transition planning for A, did not deal properly with a referral to an Educational Psychologist, failed to provide for A's SEN needs and did not follow its complaints procedure. A missed out on SEN provision, his transition planning was delayed, Mrs D was unable to appeal to a tribunal about an EHCP annual review and Mrs D had to spend longer resolving her complaint. The Council has agreed to apologise to A, pay him £4600 for the SEN provision he lost, pay Mrs D £250 for the time and trouble in making her complaint and ensure staff are aware of timescales in statutory guidance.

  • London Borough of Barnet (19 001 841)

    Statement Upheld Special educational needs 16-Dec-2019

    Summary: the Council was at fault in failing to follow proper processes when amending Y's Education, Health and Social Care plan before issuing the final amended version. This caused injustice in the form of avoidable frustration and time and trouble but did not mean that Y's father, Mr G, could not have appealed to the Tribunal by the original deadline for this.

  • Medway Council (19 002 850)

    Statement Upheld Special educational needs 16-Dec-2019

    Summary: Mr and Mrs X complained the Council failed to ensure delivery of Special Educational Needs provision required by their daughter, Miss Z's Education, Health and Care Plan. We find the Council was at fault, causing Miss Z to miss out on the provision. The Council has agreed to promptly arrange provision to address this. It has also agreed to confirm its arrangements for commissioning future support to Miss Z, including any learning from this complaint.

  • Norfolk County Council (19 000 239)

    Statement Upheld Special educational needs 10-Dec-2019

    Summary: Mrs X complains the Council has failed to ensure her son, Y receives a full-time education or the provision detailed in his Education, Health and Care plan, despite the fact he cannot attend school because of illness. She also complains it has not conducted a full Education, Health and Care needs assessment as Y has not been assessed by a speech and language therapist or an occupational therapist. The Ombudsman has found the Council at fault, and recommended it pay financial remedy to the family, and explore ways to provide effective alternative education.

  • Sheffield City Council (19 002 808)

    Statement Upheld Special educational needs 10-Dec-2019

    Summary: Mrs S complained the Council failed to manage the process of transition to an EHCP for her daughter, T. There is evidence of fault and injustice and the Council has been asked to reimburse Mrs S for the money she spent on supporting T while the school failed to put in the necessary support. It is also asked to acknowledge the distress and time and trouble this caused her by making a financial settlement in line with our guidance.

  • Essex County Council (19 004 185)

    Statement Upheld Special educational needs 10-Dec-2019

    Summary: Mrs X complains the Council has failed to provide education and SEN provision to her son Y, resulting in Y missing out and causing her stress. The Ombudsman finds the Council at fault and recommends it provides an apology, payment for loss of education, payment for uncertainty and distress and, acts to minimise the risk of recurrence.

  • Sheffield City Council (18 016 692)

    Statement Upheld Special educational needs 10-Dec-2019

    Summary: Mr B complains about the way the Council carried out its duty to secure his son, C, who has an Education Health Care Plan, a school place when they moved from another area. The delays caused C to be out of education for longer than he should have been and this affected his learning and mental health. This also caused Mr and Mrs B unnecessary distress. The Ombudsman finds fault with the Council and has agreed actions to remedy the injustice.

  • Wiltshire Council (19 006 830)

    Statement Upheld Special educational needs 06-Dec-2019

    Summary: Mr and Mrs B say the Council delayed making a decision on funding boarding costs for their son when Mr B was stationed overseas and did not provide them with information or access to reports considered by the funding panel. Delay by the Council during part of the period caused distress for Mr and Mrs B and their son as it was almost time for the start of the new college year before the Council agreed to fund boarding temporarily. An apology, payment to Mr and Mrs B and their son and agreement to continue to fund boarding while Mr and Mrs B's son is at college until a supported living placement is found is satisfactory remedy.

  • Cheshire East Council (19 003 604)

    Statement Upheld Special educational needs 05-Dec-2019

    Summary: Mrs X complained the Council failed to ensure delivery of the special educational provision required by her daughter, Z's Education, Health and Care Plan. We find the Council did not ensure delivery of provision required by the Plan. This led to Z not starting at primary school in the timescale set out by the plan. The Council has agreed to apologise, pay Mrs X £2,400 to remedy injustice caused by this fault and continue to pay her £400 per month until the therapist is in place.