Kirklees Metropolitan Borough Council (25 011 447)

Statement Upheld Special educational needs 04-Aug-2026

Summary: The Council was at fault for delays issuing a child’s final Education, Health and Care Plan. This meant the child had to wait longer than they should have to receive a final Plan and Ms X had her appeal rights to challenge the content of the Plan delayed. The Council was not at fault for deciding not to provide alternative provision but it should have communicated its decision to Ms X. The Council agreed to apologise, make a payment to Ms X and carry out a service improvement.

North Northamptonshire Council (25 015 470)

Statement Not upheld Special educational needs 04-Aug-2026

Summary: We have ended our investigation into Miss X’s complaint about whether the Council secured the provision in her child’s Education, Health and Care Plan. Miss X appealed the Plan to the Tribunal. We cannot investigate any matters linked to Miss X’s appeal.

London Borough of Bromley (25 016 169)

Statement Upheld Special educational needs 04-Aug-2026

Summary: The Council was at fault because it did not have proper oversight of how Miss X’s child’s school was providing their special educational provision. The Council also communicated poorly with Miss X. The Council already apologised. It has agreed to make a payment to Miss X to remedy the injustice.

Cheshire West & Chester Council (25 018 458)

Statement Upheld Special educational needs 04-Aug-2026

Summary: Mrs X complained the Council delayed issuing her child's final amended EHC Plan and failed to provide suitable full-time education while they were out of school. We found the Council was at fault. This delayed Mrs X's right of appeal to the SEND Tribunal, caused avoidable distress and uncertainty, and resulted in missed education and special educational provision. The Council has agreed to apologise and make an increased payment to Mrs X.

Lancashire County Council (25 002 463)

Statement Upheld Special educational needs 04-Aug-2026

Summary: We found fault with the Council delaying outside the statutory timescales producing Mrs X’s child’s Education, Health and Care Plan. We also found fault with the Council failing to consider the suitability of Mrs X’s child’s access to education for three months. The Council agreed to apologise to Mrs X and pay her symbolic financial payments for the injustice the Council’s fault caused to Mrs X and her child.

Dorset Council (25 006 246)

Statement Upheld Special educational needs 04-Aug-2026

Summary: Miss X complained the Council failed to provide suitable education and special educational provision for Y, delayed reviewing and amending his EHC Plan, failed to secure a suitable school placement, and communicated poorly. We found fault causing injustice. Y lost educational opportunity and Miss X experienced distress, uncertainty, delayed appeal rights, and avoidable time and trouble. The Council has accepted our recommendations.

Dudley Metropolitan Borough Council (25 023 394)

Statement Closed after initial enquiries Special educational needs 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s failure to carry out annual reviews of an Education Health and Care plan. Part of the complaint is late, and there are no good reasons to consider it now. There is insufficient evidence of fault causing injustice in the remaining matters to warrant investigation.

Calderdale Metropolitan Borough Council (25 024 580)

Statement Closed after initial enquiries Special educational needs 04-Aug-2026

Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to secure the provision for her child because Mrs X has used her right to appeal to a Tribunal and the law says we cannot investigate.

Cheshire East Council (26 012 485)

Statement Closed after initial enquiries Special educational needs 04-Aug-2026

Summary: We will not investigate Miss X’s complaint about the quality of an educational psychologist report. Miss X has a right of appeal to a Tribunal and it would be reasonable to expect her to use it.

West Northamptonshire Council (25 011 748)

Statement Upheld Special educational needs 03-Aug-2026

Summary: Mrs X complained about the Council’s failure to provide her daughter with a suitable education when she was unable to attend school. She also complained about delay in the Education, Health and Care Plan process and poor communication. We found the Council to be at fault. This caused significant distress and frustration and meant Mrs X’s daughter missed out on an education she was entitled to. To remedy this injustice, the Council has agreed to apologise and make a payment to Mrs X.