Alternative provision


Recent statements in this category are shown below:

  • Birmingham City Council (20 002 072)

    Statement Upheld Alternative provision 16-Feb-2021

    Summary: Ms X complained the Council did not provide any alternative educational provision for her son while he was out of school between April 2019 and November 2020. Ms X also complained the Council delayed in identifying an appropriate school for her son and failed to comply with the statutory timeframes for completing his EHC Plan. The Council's failure to provide Y with alternative educational provision between April 2019 and November 2020 amounts to fault. As does the delay in issuing a final EHC plan. These faults have caused Ms X and Y an injustice.

  • Bournemouth, Christchurch and Poole Council (20 000 861)

    Statement Upheld Alternative provision 04-Feb-2021

    Summary: Bournemouth, Christchurch and Poole Council failed to properly investigate the concerns Mr and Mrs B expressed about the conduct of a mentor who visited their daughter in January. It then failed to properly address their complaint about this under its complaints procedures. The Council will now apologise and take action to remedy the injustice caused.

  • London Borough of Hounslow (19 019 418)

    Statement Upheld Alternative provision 01-Feb-2021

    Summary: Mrs X complained the Council failed to properly provide for Y's education when she told it she no longer wanted to educate him at home. The Council was at fault for delays in reviewing Y's Education, Health and Care plan and for failing to provide alternative education to Y while he was out of school. This meant Y was without suitable education for a year and caused Mrs X unnecessary stress, time and trouble. We recommend the Council makes a payment to Mrs X and to Y and makes service improvements to prevent the fault occurring again.

  • Oxfordshire County Council (20 002 153)

    Statement Upheld Alternative provision 29-Jan-2021

    Summary: Mr X complained the Council took too long to issue his daughter's, Miss Y's, Education Health and Care plans and failed to arrange alternative education for her after she could not attend school because of health problems. We find the Council was at fault causing Miss Y to miss 25 weeks of education and causing avoidable distress for Mr X and his family. The Council has agreed to pay Mr X £250 to remedy this distress and review its policy on pupils unable to attend school because of ill health.

  • Surrey County Council (20 000 725)

    Statement Upheld Alternative provision 13-Jan-2021

    Summary: Mrs X complains the Council failed to provide appropriate advice regarding her options when she withdrew her son from school due to his ill health. She complains a council officer suggested she had acted illegally could be prosecuted if her son did not receive an appropriate full-time education. The Council's failure to provide full information or to direct Mrs X to the Council's other education teams for advice on her options amounts to fault. This fault has caused Mrs X and Y an injustice.

  • Cornwall Council (19 014 211)

    Statement Upheld Alternative provision 12-Jan-2021

    Summary: Ms X complained about the way the Council dealt with her daughter's Education Health and Care Plan. We found fault because the Council delayed in issuing the final Plan. The Council was also at fault in the way it dealt with the statutory Stage 2 investigation into Ms X's complaints as it failed to issue an apology as agreed with the recommendations in 2018. The Council has agreed to apologise to Ms X and her daughter so we have completed our investigation.

  • Royal Borough of Kingston upon Thames (19 020 355)

    Statement Upheld Alternative provision 12-Jan-2021

    Summary: Ms F complains the Council failed to make alternative educational provision for her son. We have found fault that has caused her son to lose out on education and the family significant distress. The Council has agreed to apologise, make a payment for her son's educational benefit and review its commissioning arrangements for alternative provision.

  • Salford City Council (19 017 570)

    Statement Upheld Alternative provision 11-Jan-2021

    Summary: The complainant says that the Council failed to provide alternative education to her son who was unable to attend his primary school because of ill health. The Council also delayed in completing the son's Education, Health and Care Plan. The Ombudsman finds fault causing injustice on both complaints. He has recommended actions to remedy the injustice and to improve future practice. The Council has agreed to these and therefore we have completed our investigation and are closing the complaint.

  • Norfolk County Council (19 016 828)

    Statement Upheld Alternative provision 21-Dec-2020

    Summary: Mr X complained after the Council stopped providing alternative education for his daughter, D at home. He said D was not well enough to return to school for alternative provision and the Council's decision left him with no choice but to electively home educate. The Council was at fault in how it ended D's home tuition, however that fault did not cause D an injustice.

  • Cheshire East Council (19 018 374)

    Statement Upheld Alternative provision 30-Nov-2020

    Summary: Mrs X complained the Council failed to arrange suitable alternative education for her son, Y, after he stopped attending school due to ill health. She also complained the Council allocated insufficient funding towards Y's education. Mrs X said this situation caused her stress and negatively affected Y's educational and social development. The Council was at fault when it delayed arranging alternative education for Y and failed to issue a final EHC Plan within statutory timescales. However, this did not cause Y an injustice.

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