Recent statements in this category are shown below:
Statement Upheld Alternative provision 11-Dec-2019
Summary: Mrs X complains the Council failed to provide suitable educational provision for her daughter and delayed in dealing with her complaint. Mrs X says this caused daughter to fall behind with her education and her behaviour to deteriorate. From the evidence provided, the Ombudsman finds fault with the Council as it failed to provide adequate educational provision for Mrs X's daughter. The Council has agreed to the Ombudsman's recommendations to remedy the injustice caused.
Statement Upheld Alternative provision 04-Dec-2019
Summary: Miss Y complained the Council failed to provide suitable full-time education to her child, D, who cannot attend school because of anxiety. The Council was at fault. It delayed ensuring D received a suitable education and so D has missed out on a year of school. The Council has agreed to make a payment to acknowledge the loss of education and ensure a suitable plan is in place for D's education. It has also agreed to review its policies to ensure appropriate education is in place for those who are out of school for reasons other than illness.
Statement Upheld Alternative provision 03-Dec-2019
Summary: Mr X complains that the Council failed to provide his son with education for four months and there were delays handling his complaint. He says this meant his son missed out on education and exacerbated his illness. He says he had to provide his son with education. He says this caused worry, stress and inconvenience. The Ombudsman does not find fault with the Council about the child missing education. However, the Ombudsman finds fault with the Council for delays in handling Mr X's complaint. This caused Mr X injustice. We are satisfied with the action the Council has already taken to remedy this injustice.
Statement Upheld Alternative provision 25-Nov-2019
Summary: fault by the Council meant B did not receive education for six weeks following his permanent exclusion from school.
Statement Upheld Alternative provision 21-Nov-2019
Summary: Miss X complains the Council failed to provide suitable education to her son Y following his exclusion. The Ombudsman finds the Council at fault and recommends it provides an apology and makes a payment for loss of education.
Statement Not upheld Alternative provision 20-Nov-2019
Summary: there is no fault by the Council in relation to the action it took to provide Y with education between May 2017 and January 2019. The Ombudsman cannot look at education provision from January 2019 because Ms G exercised her right to appeal to the SEN Tribunal at that time.
Statement Upheld Alternative provision 25-Sep-2019
Summary: After a previous finding by the Ombudsman, Mrs X complains the Council continues to fail to provide her son with a suitable education and the special education needs provision he is entitled to. The Ombudsman found there was fault by the Council when it took too long to carry out a reassessment of her son's Education, Health and Care Plan. It also failed to put in place suitable alternative provision for his education for five months after his school excluded him. This fault caused a significant injustice to her and her son and the Council has accepted our recommendation it should apologise and pay a financial remedy.
Statement Upheld Alternative provision 06-Sep-2019
Summary: Mr C complained his daughter, D, had been without appropriate education since December 2014. There is evidence of Council fault from October to November 2017 and the Council has been asked to consider approaching D's specialists to identify what education and support it should now put in place.
Statement Upheld Alternative provision 27-Aug-2019
Summary: Mrs X complained the Council failed to provide alternative education for her son, Z, for almost a year when he was unable to attend mainstream school due to illness. She said this had a negative impact on her son and his GCSE results. The Council was at fault when it failed to secure tuition for Z for three months after it had received information that he was unable to attend school. The Council should make a payment of £800 to Mrs X to recognise the injustice Z suffered when he did not receive an education for three months.
Statement Upheld Alternative provision 21-Aug-2019
Summary: Ms E complains on behalf of Mx F, about the support offered to Mx F when they could not attend school because of illness. We find fault in the Council's response to contacts about Mx F's absence. We consider this caused injustice to Mx F as both a loss of service and distress; as well as causing separate injustice to Ms E. The Council has agreed action to remedy the complaint set out at the end of this statement.