Recent statements in this category are shown below:
Statement Upheld Alternative provision 25-Sep-2019
Summary: After a previous finding by the Ombudsman, Mrs X complains the Council continues to fail to provide her son with a suitable education and the special education needs provision he is entitled to. The Ombudsman found there was fault by the Council when it took too long to carry out a reassessment of her son's Education, Health and Care Plan. It also failed to put in place suitable alternative provision for his education for five months after his school excluded him. This fault caused a significant injustice to her and her son and the Council has accepted our recommendation it should apologise and pay a financial remedy.
Statement Upheld Alternative provision 06-Sep-2019
Summary: Mr C complained his daughter, D, had been without appropriate education since December 2014. There is evidence of Council fault from October to November 2017 and the Council has been asked to consider approaching D's specialists to identify what education and support it should now put in place.
Statement Upheld Alternative provision 27-Aug-2019
Summary: Mrs X complained the Council failed to provide alternative education for her son, Z, for almost a year when he was unable to attend mainstream school due to illness. She said this had a negative impact on her son and his GCSE results. The Council was at fault when it failed to secure tuition for Z for three months after it had received information that he was unable to attend school. The Council should make a payment of £800 to Mrs X to recognise the injustice Z suffered when he did not receive an education for three months.
Statement Upheld Alternative provision 21-Aug-2019
Summary: Ms E complains on behalf of Mx F, about the support offered to Mx F when they could not attend school because of illness. We find fault in the Council's response to contacts about Mx F's absence. We consider this caused injustice to Mx F as both a loss of service and distress; as well as causing separate injustice to Ms E. The Council has agreed action to remedy the complaint set out at the end of this statement.
Statement Upheld Alternative provision 07-Aug-2019
Summary: Miss X complained about a delay in producing an Education Health and Care Plan for her daughter and failure to provide alternative education for her. Based on the evidence seen, the Ombudsman finds there was delay and the Council failed to ensure the child received full-time education when she was out of school. The Council has agreed to the Ombudsman's recommendations.
Statement Not upheld Alternative provision 07-Aug-2019
Summary: Miss X complains that the Council failed to meet its duty to make alternative educational provision for her daughter when she was permanently excluded from school. The Ombudsman has found no fault by the Council.
Statement Upheld Alternative provision 25-Jun-2019
Summary: Mrs F complains the Council failed to offer appropriate education to her child, G. It delayed issuing an Education, Health and Care Plan. There is evidence of fault and the Council has agreed to make a payment for missed educational provision, and distress and time and trouble for Mrs F and to change its procedures.
Statement Upheld Alternative provision 14-May-2019
Summary: The Council was at fault for failing to arrange education for Mrs B's son for 19 weeks after he was permanently excluded from school. The Council has agreed to apologise to Mrs B and to make a payment of £2,650 to recognise the injustice caused.
Statement Upheld Alternative provision 01-Apr-2019
Summary: Mr B left college in October 2016. He did not return to any form of education or training until April 2018, eighteen months later. The Council took too long to amend Mr B's Education, Health and Care (EHC) Plan, and did not support Mr B to return to education as soon as practically possible. However, Mr B's appeal to the Tribunal means the Ombudsman cannot consider much of his complaint.
Statement Upheld Alternative provision 22-Mar-2019
Summary: Ms X complains the Council failed to provide her son, Y with an education for three years, and delayed in dealing with her complaint. The Council's failure to keep proper records; to identify that Y was out of education in 2012; and to provide him with alternative provision amounts to fault. There was also fault in the way the Council dealt with Ms X's complaint. These faults have caused Y and Ms X an injustice.