Recent statements in this category are shown below:
Statement Upheld Alternative provision 18-May-2018
Summary: Mrs V complained the Council failed to put in place alternative provision for her daughter when she did not attend school. There is evidence of fault but not that led to injustice for Mrs V.
Statement Not upheld Alternative provision 25-Apr-2018
Summary: Mrs X complained about how the Council acted after she withdrew her son S from school because he was being bullied. The Council promptly started checking if S was getting a suitable education at home, offered S a place at the same school and refused home to school transport to Mrs X's preferred school in accordance with its policy. We have found no evidence of fault in its actions.
Statement Upheld Alternative provision 12-Apr-2018
Summary: Summary: There was fault by the Council because of a delay in completing an education, health and care plan for the complainant's daughter. The Council agreed to provide a financial remedy to reflect the injustice suffered by the complainant's daughter.
Statement Not upheld Alternative provision 10-Apr-2018
Summary: Ms X complains the Council was at fault by making unnecessary child protection enquiries about her son, Y in 2016 and that it also failed to make appropriate educational provision for him. It is clear Ms X has had the opportunity to pursue these matters with the Council, but she has declined to do so without a good reason. There is no fault with the Council's complaint handling and no good reason to exercise discretion to consider these matters.
Statement Upheld Alternative provision 28-Mar-2018
Summary: The Council acted with fault when responding to and managing education provision for a child unable to attend school due to ill health.
Statement Not upheld Alternative provision 22-Mar-2018
Summary: The Ombudsman has ended investigation following Mr C's request that the complaint is withdrawn.
Statement Upheld Alternative provision 08-Mar-2018
Summary: Mr and Mrs X complained that the Council failed to provide suitable education for their son when he could not attend school for health reasons, and delayed in issuing an Education Health and Care Plan. The Council was at fault in the way it dealt with the provision of alternative education. It has agreed a suitable remedy including a payment for missed education and reimbursement of the cost of on-line learning.
Statement Closed after initial enquiries Alternative provision 14-Feb-2018
Summary: The Ombudsman will not investigate this complaint about alternative educational provision for the complainant's son while he was unable to attend school on medical grounds. This is because there is nothing that we could achieve for the complainant through further investigation.
Statement Not upheld Alternative provision 02-Feb-2018
Summary: Ms M's son, B, has missed a considerable amount of education between his exclusion from school in May 2016 and starting school again in October 2017, but this is not the result of fault by the Council.
Statement Not upheld Alternative provision 31-Jan-2018
Summary: There is no evidence of fault by the Council in the alternative education it provided to Y after his exclusion from school.