Recent statements in this category are shown below:
Statement Upheld Alternative provision 14-Dec-2017
Summary: Mrs P said the Council unreasonably and unfairly questioned the quality of the elective home education she was offering her daughter. There is evidence of Council fault and it has been asked to apologise, to consider amending its procedures and to make a payment reflecting its delay in responding to Mrs P's complaint at Stage Two of its complaints process.
Statement Upheld Alternative provision 12-Dec-2017
Summary: The Council was at fault in failing to provide alternative education for Ms X's son, Y, when he was out of school because of his anxiety. It also delayed in transferring him from a statement of special educational needs to an Education Health and Care Plan. The Council has agreed to make a payment to recognise Y's lost education and Ms X's anxiety, frustration and time and trouble. It will also review its policy and procedure to consider its duties to provide alternative education for pupils out of school. This is a suitable remedy.
Statement Upheld Alternative provision 08-Dec-2017
Summary: C is a child who had a medical condition which prevented her attending school full-time. The Council was at fault when it delayed arranging alternative educational provision for her for around three months. It did not take account of new medical evidence when Miss B provided it, and did not follow statutory guidance. This meant C did not receive education for parts of that three-month period. The Council has agreed to apologise, to make a payment of £1000 to recognise the delay, and to write its own policy to set out how it supports children who cannot attend school because of health needs.
Statement Not upheld Alternative provision 27-Nov-2017
Summary: For legal reasons, the Ombudsman cannot investigate complaints about the issue of School Attendance Orders. However, in examining if the Council followed its published policy on elective home education I have found the Council acted without fault when applying that policy to a parent's home education programme.
Statement Upheld Alternative provision 07-Jul-2017
Summary: the Council was at fault in failing to arrange suitable alternative provision for Mr Y's son, X, while he was without a school place. The Council has agreed to make a payment to recognise the loss of education and to review its arrangements for providing alternative education for children out of school. This is a satisfactory remedy.
Statement Closed after initial enquiries Alternative provision 13-Jun-2017
Summary: The Ombudsman will not investigate this complaint about the Council's actions following the complainant's decision to remove his daughter from her school. This is because he has not been caused significant injustice that would warrant further investigation.
Statement Not upheld Alternative provision 17-May-2017
Summary: the Ombudsman finds no evidence of fault by the Council in its approach to alternative educational provision for Ms L's son, N.
Statement Upheld Alternative provision 04-May-2017
Summary: Mrs A complains about the Council's failure to provide her with educational advice and support and the lack of educational provision for her son, who is undergoing medical treatment. There was fault by the Council which caused injustice and the Council has agreed to remedy this by paying her £500.
Statement Closed after initial enquiries Alternative provision 24-Mar-2017
Summary: The Ombudsman will not investigate Miss J's complaint, because it is about the Council's actions and involvement in matters which happened in a school and which Miss J took to a tribunal. The Council's actions cannot be separated from the underlying matter which the Ombudsman cannot investigate.
Statement Upheld Alternative provision 10-Mar-2017
Summary: There was fault by the Council in failing to arrange adequate alternative provision for Ms C's son, D, when he was out of school from February 2015 to July 2016. The Council has agreed to pay Ms C £1400 to use for D's educational benefit and £100 for the delay in responding to her complaint.