Recent statements in this category are shown below:
Statement Upheld Other 15-Jan-2019
Summary: Mr B complains the Council has not dealt with an allegation against him properly, causing him distress and leaving him unable to work for longer than was necessary. The Council acted properly when it held a multi-agency meeting to consider a child protection referral concerning Mr B and when it considered whether there should be an internal investigation. The Council did not fully follow its own guidance for dealing with allegations against people working with children. This did not cause Mr B any injustice.
Statement Upheld Other 21-Dec-2018
Summary: Miss B says the Council failed to investigate her safeguarding concerns, failed to provide her daughter with education for a three month period and unreasonably refused to put her complaint through the complaints procedure. The Council failed to consider the safeguarding concerns Miss B had raised once she completed the school's complaints procedure and failed to consider providing alternative education while it considered those concerns. This potentially left Miss B's daughter without education for 6-8 weeks longer than she should have and led to Miss B having to take time to pursue her complaint. An apology, payment to reflect the lost education and a time and trouble payment are satisfactory remedy for the injustice caused.
Statement Not upheld Other 04-Dec-2018
Summary: Mrs X complained the Council wrongly told her childcare provider her son was eligible for free two-year-old childcare funding. She states this has caused financial loss. The Council is not at fault.
Statement Not upheld Other 23-Oct-2018
Summary: Ms X complains the Council's Education Welfare Service failed to provide enough support when her son was increasingly absent from school and only tried to prosecute her. However, the Ombudsman has not identified fault with the Council's approach. By the time it received a referral from her son's school several typical measures had already been attempted to improve his attendance. Although these were reviewed by the Council at later meetings, its decision to quickly send the case to its court panel for review was something it was entitled to do.
Statement Not upheld Other 21-Sep-2018
Summary: Mr B complained about the way in which the Council accepted a referral for legal action form his daughter's school in respect of her poor attendance. I can find no fault with its actions.
Statement Upheld Other 27-Jul-2018
Summary: The Council failed to properly consider whether it was in the complainant's son's best interests to join reception or year one when he starts school in September 2018. The Council has agreed to review its decision and issue guidance to its staff.
Statement Not upheld Other 20-Jul-2018
Summary: The Council was not at fault in how it investigated Ms B's allegations that her daughter was assaulted at school. I have not found fault with how the Council conducted the investigation, so I cannot question its decision. There was also no fault in the Council's actions while Ms B's daughter was out of school between March and November 2017. There was a school available which would deliver her special educational needs provision, but Ms B did not send her there.
Statement Upheld Other 06-Jul-2018
Summary: When managing the educational and social care needs of a child excluded from school and having removed home education, the Council failed properly to assess and address those needs while the child was in its care, leading to lost education, distress and inconvenience.
Statement Upheld Other 15-Jun-2018
Summary: There was no fault in the way the Council managed this issue, of a child who was failing to attend school. There was minor fault relating to an inappropriate comment in the Council's records, for which it should apologise.
Statement Not upheld Other 08-Jun-2018
Summary: Mr X complains that the Council did not follow legislation when responding to a safeguarding incident at his daughter's early-years school. We do not find the Council at fault.