West Sussex County Council (24 016 359)

Statement Closed after initial enquiries Other 18-Mar-2025

Summary: We will not investigate this complaint about the Council’s involvement in Miss X’s children’s case. We have no power to consider matters the courts have considered, or the Council’s decision to begin care proceedings. We have no power to investigate police conduct.

North Yorkshire Council (24 017 898)

Statement Closed after initial enquiries Other 15-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to change the way it charges for music lessons. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Worcestershire County Council (24 019 765)

Statement Closed after initial enquiries Other 13-Mar-2025

Summary: We cannot investigate Mr X’s complaint that his schools failed to safeguard him when he was a student. We have no jurisdiction to look at what happens in schools.

Surrey County Council (24 017 721)

Statement Closed after initial enquiries Other 11-Mar-2025

Summary: We will not investigate this complaint that the Council’s officer made false allegations about the complainant’s wife at a meeting. Investigation would not add anything significant to the complaint response the Council has already made and is not therefore warranted.

Sheffield City Council (24 007 094)

Statement Upheld Other 05-Mar-2025

Summary: We will not investigate Mrs X’s complaint the Council incorrectly advised her child’s school how to record their absence. The Council has fully upheld the complaint, apologised and made service improvements. Further investigation would not lead to a different outcome.

London Borough of Tower Hamlets (24 015 864)

Statement Closed after initial enquiries Other 26-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s Local Authority Designated Officer’s handling of several reports of safeguarding incidents involving her child at school. This is because part of this complaint is late. There is insufficient evidence of fault by the Council to justify investigating the most recent incident.

London Borough of Tower Hamlets (24 006 844)

Statement Closed after initial enquiries Other 26-Feb-2025

Summary: We will not investigate Ms X’s late complaint about the Council’s handling of child protection matters involving Ms Y’s children. This is because the law prevents us from investigating some of the Council’s action where this relates to the content of reports produced for court proceedings. We could not add to the Council’s investigation of Ms X’s complaints under all three stages of the statutory complaints process. We also cannot achieve the outcomes the complainant wants.

London Borough of Wandsworth (24 016 488)

Statement Closed after initial enquiries Other 25-Feb-2025

Summary: We will not investigate part of Mrs X’s complaint about its obligations under the Equality Act 2010 because the injustice claimed is not significant enough to warrant an investigation. We will not investigate another part of the complaint because the Information Commissioner’s Office is better suited to consider the matter. We cannot investigate the final part because it relates to the day-to-day operation of a school, which is outside our jurisdiction.

South Gloucestershire Council (24 005 060)

Statement Upheld Other 24-Feb-2025

Summary: Mrs D complained the Council failed to ensure that a nursery did not charge top up fees for free early education places and did not investigate her complaint properly. We found the sustainability charge was in line with the statutory guidance. There was fault in complaint handling which the Council has already apologised for.

Wigan Metropolitan Borough Council (24 016 005)

Statement Closed after initial enquiries Other 20-Feb-2025

Summary: We will not investigate Mrs X’s concerns about the Council’s response to a complaint she made about her child’s school. We will not look at complaint handling as a standalone issue and we have no powers to look at complaints about the internal management of schools.