North Yorkshire Council (24 020 845)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept a complaint about alleged bullying of Mrs X’s child. There is not enough evidence of fault to warrant our further involvement.

Leeds City Council (24 009 672)

Statement Closed after initial enquiries Other 13-Apr-2025

Summary: Ms X complains the Council advised her to have contact with her ex-partner despite a history of domestic abuse. We will not investigate this complaint. This is because it is about the Council’s actions during court proceedings which the law prevents us investigating, and related matters that are not separable from the court proceedings.

Halton Borough Council (24 018 265)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate this complaint about Mr X not being warned that his child was in a grace period for free childcare due to passcode not having been renewed. There is not enough evidence of fault by the Council to warrant investigation.

Bristol City Council (24 004 803)

Statement Upheld Other 27-Mar-2025

Summary: Mr X complained the Council failed to ensure his child’s nursery provided funded childcare hours free of charge and said the provider instead applied mandatory top-up fees. Because of this, Mr X said that over five months, he was charged £1,173 more than he should have been for childcare hours that should have been free. The Council delayed carrying out an audit into the nursery and this was fault. However it took appropriate action by auditing the provider and instructing it to make changes. The provider still has not made the required changes but this is not due to lack of action by the Council. The Council has agreed to take further steps to bring the childcare provider into compliance.

Worcestershire County Council (24 018 910)

Statement Closed after initial enquiries Other 20-Mar-2025

Summary: We will not investigate this complaint about the report the Council submitted to court as part of private proceedings. The law prevents us investigating matters that have been considered in court.

London Borough of Southwark (24 018 897)

Statement Closed after initial enquiries Other 19-Mar-2025

Summary: We will not investigate this complaint about the Council’s interactions with a school the complainant’s child attends. This is because it does not meet the tests set out in our Assessment Code. We have no remit to investigate complaints arising from what happened in a school.

West Sussex County Council (24 016 359)

Statement Closed after initial enquiries Other 18-Mar-2025

Summary: We will not investigate this complaint about the Council’s involvement in Miss X’s children’s case. We have no power to consider matters the courts have considered, or the Council’s decision to begin care proceedings. We have no power to investigate police conduct.

North Yorkshire Council (24 017 898)

Statement Closed after initial enquiries Other 15-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to change the way it charges for music lessons. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Worcestershire County Council (24 019 765)

Statement Closed after initial enquiries Other 13-Mar-2025

Summary: We cannot investigate Mr X’s complaint that his schools failed to safeguard him when he was a student. We have no jurisdiction to look at what happens in schools.

Surrey County Council (24 017 721)

Statement Closed after initial enquiries Other 11-Mar-2025

Summary: We will not investigate this complaint that the Council’s officer made false allegations about the complainant’s wife at a meeting. Investigation would not add anything significant to the complaint response the Council has already made and is not therefore warranted.