Bristol City Council (25 009 427)

Statement Upheld Other 29-Jun-2026

Summary: The Council failed to consider whether Mrs X had suffered an injustice because of issues with a nursery provider’s charging policy, failed to carry out an audit and failed to put Mrs X’s complaint through its complaints procedure. An apology, payment to Mrs X and an audit of the nursery provider to establish whether it is complying with government guidance is satisfactory remedy.

Kent County Council (25 024 321)

Statement Closed after initial enquiries Other 25-Jun-2026

Summary: We cannot investigate this complaint about the internal management of a school. The law prevents us from investigating what happens in schools. Additionally, we will not investigate Mrs X’s complaint about the role of the Council in her complaint against the school. We can decide not to investigate complaints about complaints procedures where we cannot investigate the substantive issue.

Leeds City Council (26 000 284)

Statement Closed after initial enquiries Other 18-Jun-2026

Summary: We will not investigate this complaint about the advice provided to Ms X by an Early Help practitioner. This is because there is not enough evidence of fault to justify further investigation.

Surrey County Council (25 022 275)

Statement Closed after initial enquiries Other 17-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision a nursery he ran was no longer eligible to receive funding to deliver the Government’s Free Early Education Entitlement (FEEE) because there is not enough evidence of fault to justify an investigation, and no worthwhile outcome achievable.

Leeds City Council (25 021 735)

Statement Closed after initial enquiries Other 16-Jun-2026

Summary: We cannot investigate this complaint about what happened in Mr X’s child’s school because the law does not allow us to investigate what happens in schools. We cannot investigate his complaint about changes to his child’s Education, Health and Care Plan as he has used his right to appeal at the First-tier Tribunal (Special Educational Needs and Disability).

Leicester City Council (25 011 024)

Statement Not upheld Other 02-Jun-2026

Summary: Mrs X complained the Council awarded money to her child’s nursery, but it is not adequate to fund the full hours of support for her child’s disability and special educational needs. We did not find the Council at fault.

Council of the Isles of Scilly (25 028 919)

Statement Not upheld Other 02-Jun-2026

Summary: The Council was not at fault for its decision not to reimburse Mrs X for personal expenditure she incurred sending her child Y to post-16 education at a boarding college. This is because there is no statutory duty for a council to provide free or subsided travel and accommodation for post-16 education.

London Borough of Redbridge (25 021 369)

Statement Closed after initial enquiries Other 01-Jun-2026

Summary: We cannot investigate this complaint that the Council has wrongly advised a school. By law, we cannot investigate matters which take place in a school, and the Council’s advice is not separable from the school’s actions.

Surrey County Council (25 000 762)

Statement Not upheld Other 28-May-2026

Summary: There was no fault in the enforcement action the Council took against an early years provider after Mr X reported that the provider was unlawfully charging ‘top-up’ fees to parents of children with free nursery places. The Council followed its compliance procedure properly and required changes of the provider which brought its practice in line with government guidance. The Council’s decision that the provider’s additional fees did not amount to ‘top-ups’ was made without fault and therefore we cannot question it.

Lancashire County Council (25 022 016)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We cannot investigate this complaint about a school’s funding and the Council’s expansion of another primary school. This is because we have no powers to investigate complaints from public bodies.