Liverpool City Council (25 026 891)

Statement Closed after initial enquiries Other 25-Aug-2026

Summary: We cannot investigate Ms X’s complaint about a school’s decision to close between 19 and 23 January and the action taken to address mould in classrooms. The law prevents us considering complaints about the management of schools.

Suffolk County Council (25 025 787)

Statement Closed after initial enquiries Other 24-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s actions regarding Mr X’s child’s school attendance. Further investigation would not lead to a different outcome or achieve anything more for Mr X.

North Northamptonshire Council (25 016 613)

Statement Closed after initial enquiries Other 24-Aug-2026

Summary: We will not investigate this complaint about the Council’s response to parents’ concerns about a primary school because there is not enough evidence of fault to justify an investigation.

Staffordshire County Council (26 013 591)

Statement Closed after initial enquiries Other 19-Aug-2026

Summary: We cannot investigate this complaint about a school’s role in issuing a Fixed Penalty Notice for school non-attendance. The law prevents us from investigating complaints about the internal management of schools. For the rest, there is not enough evidence of fault in the Council’s decision not to consider Miss X’s resulting complaint, and further investigation would not lead to a different outcome.

Sheffield City Council (26 013 595)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to issue school absence fixed penalty notices. There is no worthwhile outcome achievable from our investigation. Additionally, Mr X can challenge the notices in court. 

Warwickshire County Council (25 024 178)

Statement Closed after initial enquiries Other 17-Aug-2026

Summary: We will not investigate Mr X’s complaint about advice he received from the Council concerning his son’s eligibility for the ‘fair access protocol’ because any lack of clarity in the advice has not caused sufficient injustice to justify an investigation.

Leicester City Council (26 007 413)

Statement Closed after initial enquiries Other 16-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to issue a school absence fixed penalty notice. There is no worthwhile outcome achievable from our investigation. Additionally, Mrs X can challenge the notice in court. 

Barnsley Metropolitan Borough Council (25 026 997)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty notice for his child’s absence from school. We have no powers to investigate the actions of a school and Mr X paid the penalty charge, so it is not appropriate for us to investigate it.

Warwickshire County Council (25 024 825)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We will not investigate this complaint about charging for music lessons provided by the Council. There is insufficient evidence of injustice to warrant investigation.

Torbay Council (25 015 126)

Statement Not upheld Other 02-Aug-2026

Summary: Miss X complained her child’s nursery applied a mandatory charge for consumables linked to her child’s Free Early Education Entitlement (FEEE) hours. She complained the Council should have ensured the nursey’s charges were clear and transparent and that she received free nursery provision. We found the Council took appropriate action in response to Miss X’s concerns about the consumables charge. There is no fault by the Council.