Milton Keynes Council (24 017 863)

Statement Closed after initial enquiries Other 09-Jun-2025

Summary: We will not investigate Mr X’s complaint about the decision to issue a fixed penalty notice for his child’s unauthorised absence from school. The authority to issue the notice belongs to a school’s headteacher and the Council’s role is only ancillary to that. We have no powers to investigate the actions of a school and there is not enough evidence of fault by the Council.

Somerset Council (24 022 197)

Statement Closed after initial enquiries Other 06-Jun-2025

Summary: We will not investigate this complaint that the Council failed to ensure that the complainant’s daughter was kept safe by her school, and that it produced a flawed report on safeguarding procedures at the school. This is because the complaint primarily concerns the actions of a school and, as such, the law prevents the Ombudsman from considering it.

London Borough of Ealing (24 022 084)

Statement Closed after initial enquiries Other 04-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the decision to limit the ways in which she can contact her local council. This is because there is not enough evidence of fault to warrant an investigation.

Kirklees Metropolitan Borough Council (24 023 206)

Statement Closed after initial enquiries Other 29-May-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s complaint handling in relation to a school matter. This is because we cannot investigate what happens in schools.

Isle of Wight Council (24 021 823)

Statement Closed after initial enquiries Other 27-May-2025

Summary: We will not investigate Ms X’s complaint which stems from the Council’s proposals to close several schools. Ms X has raised concerns about the Council’s handling of her complaint, and we will not look at that as a standalone issue. The Office of the Schools Adjudicator is best placed to consider the decision the Council has now taken.

Wakefield City Council (24 022 360)

Statement Closed after initial enquiries Other 23-May-2025

Summary: We will not investigate this complaint about the Council’s provision of free school meals for children educated otherwise than at school. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Walsall Metropolitan Borough Council (24 021 503)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We cannot investigate X’s complaint about the Council’s actions related to their child’s school attendance. The Council has started court action about the matter. We cannot investigate a complaint about the start of court action or matters that can be raised as part of court proceedings.

Kent County Council (24 015 686)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate this complaint about the form of payments made to Mrs X as a childminder. Investigation would be unlikely to lead to a better outcome than that already offered by the Council.

Leicester City Council (24 022 401)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We cannot investigate this complaint that Miss X was unfairly removed from a college course. This is because the law prevents us from investigating complaints about what happens in schools.

London Borough of Hounslow (24 023 090)

Statement Closed after initial enquiries Other 12-May-2025

Summary: We will not investigate Ms X’s complaint about the processing of her data by the Council. The Information Commissioner has powers to decide matters relating to data processing that we lack, and so would be better placed than us to consider this matter.