Sheffield City Council (25 009 189)

Statement Closed after initial enquiries Other 03-Mar-2026

Summary: We will not investigate Mr X’s complaint about childcare charges made under the Free Early Education Entitlement. This is because we have not seen enough evidence of fault with the Council’s actions to justify a further investigation.

Sheffield City Council (25 019 758)

Statement Closed after initial enquiries Other 02-Mar-2026

Summary: We will not investigate Mr X’s complaint about a penalty notice. This is because we have not seen enough evidence of significant injustice to warrant our involvement.

Cornwall Council (25 020 145)

Statement Closed after initial enquiries Other 02-Mar-2026

Summary: We will not investigate Mrs X complaint about a penalty notice and the Council’s delay in responding to her complaint. This is because the Council has already withdrawn the penalty notice and apologised for its delay in responding to Mrs X’s complaint. A further investigation by us would therefore not achieve anything worthwhile.

City of Doncaster Council (25 019 555)

Statement Closed after initial enquiries Other 27-Feb-2026

Summary: We will not investigate Mr X’s complaint about a penalty notice and the Council’s application of the relevant law and guidance. This is because Mr X had a court remedy available and it is reasonable to expect him to have used it.

Surrey County Council (25 017 953)

Statement Closed after initial enquiries Other 25-Feb-2026

Summary: We will not investigate Miss X’s complaint about her child’s education provision as her complaint is made too late. Miss X also complains about the Council’s delay in writing to her about the child’s Education, Health and Care Plan. However, she has not yet complained to the Council on this point.

Milton Keynes Council (25 017 155)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Miss X’s complaint about her son’s secondary school education. Her complaint is late and we have seen no good reason why she could not have complained to us sooner.

Norfolk County Council (25 026 459)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr X’s complaint about a penalty notice issued due to his child’s unauthorised absence from school, and the way the Council handled his complaint. This is because we have not found enough evidence of fault to justify a further investigation.

Shropshire Council (25 014 741)

Statement Closed after initial enquiries Other 19-Feb-2026

Summary: We cannot investigate part of Miss X’s complaint about the decision not to authorise holidays for her children during term-time. The decision was made by a school, and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaint about the Council’s involvement in issuing penalty notices for non-attendance at school because there is not enough evidence of fault.

Kent County Council (25 013 164)

Statement Closed after initial enquiries Other 18-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the running of a charity commissioned by the Council. This is because she has not experienced personal injustice and another body is better placed to consider her concerns.

Liverpool City Council (24 012 753)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We will not investigate Miss X’s complaint about how the Council made enquiries about her child’s home education. There is not enough evidence of fault to justify investigating.