Leicester City Council (25 011 024)

Statement Not upheld Other 02-Jun-2026

Summary: Mrs X complained the Council awarded money to her child’s nursery, but it is not adequate to fund the full hours of support for her child’s disability and special educational needs. We did not find the Council at fault.

Surrey County Council (25 000 762)

Statement Not upheld Other 28-May-2026

Summary: There was no fault in the enforcement action the Council took against an early years provider after Mr X reported that the provider was unlawfully charging ‘top-up’ fees to parents of children with free nursery places. The Council followed its compliance procedure properly and required changes of the provider which brought its practice in line with government guidance. The Council’s decision that the provider’s additional fees did not amount to ‘top-ups’ was made without fault and therefore we cannot question it.

Lancashire County Council (25 022 016)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We cannot investigate this complaint about a school’s funding and the Council’s expansion of another primary school. This is because we have no powers to investigate complaints from public bodies.

London Borough of Hackney (25 009 600)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate this complaint about Mr X’s experience with the Council’s domestic abuse service. This is because there is not enough evidence of fault and we could not add to the Council’s investigation.

Kirklees Metropolitan Borough Council (25 027 920)

Statement Closed after initial enquiries Other 21-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern. This is because there is insufficient evidence of fault causing Mr X a significant injustice.

Staffordshire County Council (25 022 401)

Statement Closed after initial enquiries Other 30-Apr-2026

Summary: We will not investigate Mrs X complaint about safeguarding of children in a school. Her complaint is late and we have seen no good reason why she could not have come to us sooner.

London Borough of Lambeth (25 017 828)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to concerns he raised about a local school. It would not be a good use of our limited resources.

Surrey County Council (25 023 081)

Statement Closed after initial enquiries Other 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to change the term dates for the next academic year, and the decision by his children’s school to adopt a two-week half-term break because of the Council’s decision. This is because an investigation by us would not achieve anything worthwhile. We cannot investigate the school’s decision itself because the actions of an academy are outside our jurisdiction.

Thurrock Council (25 021 353)

Statement Closed after initial enquiries Other 13-Apr-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s formal complaint. It would be disproportionate to investigate the Council’s complaint handling on its own.

Hertfordshire County Council (25 004 254)

Statement Not upheld Other 08-Apr-2026

Summary: This complaint about the failure to provide free school meals has been ended. During the course of the investigation the Council has offered a payment to remedy the financial injustice as a goodwill gesture and so there is no worthwhile outcome achievable by further investigation.