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Other


Recent statements in this category are shown below:

  • Warwickshire County Council (20 014 337)

    Statement Upheld Other 04-Nov-2021

    Summary: Miss X complains she has been charged a top-up fee for nursery childcare that the Council should have ensured she received free of charge. She also says the Council failed to handle her complaint appropriately. The Council is at fault and has caused injustice to Miss X. It has agreed financial remedies, an apology and service improvements.

  • Bristol City Council (20 012 152)

    Statement Not upheld Other 29-Sep-2021

    Summary: Mr F objects to a nursery's charge of £1 per hour for "consumables" when his children access their free early education entitlement. It is for the nursery to decide how to respond to parents who cannot or do not want to pay the charge; Mr F could take his business elsewhere. The Council is working with the nursery to ensure its charges are clear, transparent and itemised. There is no fault by the Council.

  • Lincolnshire County Council (20 011 505)

    Statement Upheld Other 27-Aug-2021

    Summary: a nursery's charge of £1 per hour for "consumables" is not a top-up fee, but the charges are not clear. The Council has agreed to work with the nursery to ensure its charges are clear, transparent and itemised, and parents understand how they can access free childcare without paying the charge when the nursery is delivering the Free Early Education Entitlement.

  • Lancashire County Council (20 011 023)

    Statement Upheld Other 12-Jul-2021

    Summary: Ms C complained the Council failed to respond to her Free School Meals application and provide the support she was entitled to. As a result, she said she experienced a financial loss. The Council reviewed the case and agreed it was at fault as it used an incorrect National Insurance number to assess her application. It has apologised to Ms C and made payment equal to the amount she would have received in Free School Meals and the Summer Holiday Scheme.

  • Herefordshire Council (20 011 562)

    Statement Not upheld Other 24-Jun-2021

    Summary: Mrs M cannot take up her children's Free Early Education Entitlement at a nursery in Wales because the nursery is not eligible. There is no fault by the Council.

  • Portsmouth City Council (20 009 922)

    Statement Not upheld Other 14-Jun-2021

    Summary: Ms X complained about the Council's actions in respect of the elective home education which she has been providing to her two children. We are discontinuing our investigation because a group of parents have leave to pursue a judicial review of the Council's policy and procedures. Ms X's complaint is inextricably linked to this legal action.

  • Portsmouth City Council (20 010 896)

    Statement Not upheld Other 26-Apr-2021

    Summary: The complainant alleged that the Council had served school attendance orders on her unfairly in relation to her two children, who she had chosen to educate at home. She also complained about the detail the Council required to assess the suitability of the education. We do not find fault on the first part of the complaint. We will not continue to investigate the second because there are pending judicial review proceedings, brought by a group of parents, on this aspect of the complaint.

  • Portsmouth City Council (19 020 525)

    Statement Not upheld Other 26-Apr-2021

    Summary: The complainant alleged that the Council had served school attendance orders on her unfairly in relation to her two children, who she had chosen to educate at home. She also complained about the detail the Council required to assess the suitability of the education. We do not find fault on the first part of the complaint. We will not continue to investigate the second because there are pending judicial review proceedings, brought by a group of parents, on this aspect of the complaint.

  • Tameside Metropolitan Borough Council (20 006 754)

    Statement Not upheld Other 14-Apr-2021

    Summary: Miss X complained the Council failed to properly consider information about her daughter's mental health before it decided to prosecute her for her daughter's non-attendance at school. We find the Council was not at fault.

  • London Borough Of Barnet (19 017 963)

    Statement Upheld Other 10-Mar-2021

    Summary: We have concluded our investigation into Mrs C's complaint about how the Council dealt with her daughter's attendance issues. We find that there is no evidence of fault, other than that which the Council had already identified and remedied.