Buckinghamshire Council (23 008 717)

Statement Closed after initial enquiries Other 23-Oct-2023

Summary: We will not investigate Ms X’s complaint about how the Council worked with her when her children were subject to Child Protection. That is because further investigation would not lead to a different outcome. Additionally, we have no jurisdiction around custody or child contact arrangements. That can only be decided by the courts.

North Lincolnshire Council (23 007 452)

Statement Upheld Other 16-Oct-2023

Summary: We will not investigate this complaint about a Child in Need assessment and support. This is because we could not add to any previous investigation by the Council and further investigation would not lead to a different outcome.

North Yorkshire Council (23 009 552)

Statement Closed after initial enquiries Other 12-Oct-2023

Summary: We cannot investigate this complaint about a headteacher’s handling of Mr X’s child’s education needs in school. This is because the matter relates to the internal management of a school, which falls outside of our jurisdiction. The law says we cannot consider complaints about the actions of councils in relation to matters that are out of our jurisdiction.

Reading Borough Council (23 007 984)

Statement Closed after initial enquiries Other 01-Oct-2023

Summary: We cannot investigate Miss X’s complaint the Council considers her partner a risk. That is because the Council has started court proceedings therefore the complaint is outside our jurisdiction. We will not investigate her complaint about how the Council conducted child protection meetings. That is because we could not add to the Council’s investigation.

Kirklees Metropolitan Borough Council (23 006 985)

Statement Closed after initial enquiries Other 25-Sep-2023

Summary: We will not investigate this complaint about how the Council undertook child protection enquiries. The matter is currently being considered in the family court. It is open for Mrs X to complain after those proceedings have finished and she has exhausted the Council’s complaint procedure.

London Borough of Richmond upon Thames (22 013 221)

Statement Upheld Other 24-Sep-2023

Summary: Mr F complains the Council has not refunded top-up fees charged by nurseries where his son, B, received the Free Early Education Entitlement (FEEE). The Council has taken action to ensure a nursery’s charges comply with Government guidance and offered Mr F a symbolic payment to recognise delay in its response. This is a satisfactory outcome.

Wirral Metropolitan Borough Council (23 006 921)

Statement Closed after initial enquiries Other 17-Sep-2023

Summary: We cannot investigate Miss X’s complaint that her children should live with her ex-partner and that she did not see them for three years. That is because we have no jurisdiction to investigate matters that have been considered by the court.

Manchester City Council (23 008 989)

Statement Closed after initial enquiries Other 13-Sep-2023

Summary: We will not investigate this complaint about the Council’s response to Mrs X’s Subject Access Request. This is because the Information Commissioner’s Office is best placed to consider.

North Yorkshire Council (23 007 934)

Statement Closed after initial enquiries Other 10-Sep-2023

Summary: We cannot investigate Mr X’s complaint about how he was treated in school. This is because the law prevents us from considering complaints about what happens in schools.

London Borough of Sutton (23 006 525)

Statement Closed after initial enquiries Other 05-Sep-2023

Summary: We will not investigate this complaint that the Council has been at fault in issuing a penalty notice for unauthorised school absences. This is because the complainant has the option of defending herself in court.