Westmorland and Furness Council (24 010 517)

Statement Closed after initial enquiries Other 03-Dec-2024

Summary: We will not investigate Ms X’s complaint about the conduct of a Council social worker because it is late.

Essex County Council (24 013 397)

Statement Closed after initial enquiries Other 02-Dec-2024

Summary: We will not investigate this complaint about a reported data breach. There is not enough evidence of fault and the Information Commissioner’s Office is better placed to investigate such matters.

Wigan Metropolitan Borough Council (24 013 764)

Statement Closed after initial enquiries Other 27-Nov-2024

Summary: Ms X complains the Council has failed to consider her complaints concerning the safeguarding of a child. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot investigate any matters in connection with court proceedings or matters that are currently being considered by the Council. And we will not investigate the remaining aspect of the complaint about the previous social worker’s behaviour as we are unlikely to find evidence of a significant injustice.

Royal Borough of Kensington & Chelsea (23 021 105)

Statement Upheld Other 27-Nov-2024

Summary: Miss X complains the Council deliberately delayed arranging contact with her children. We find fault with the Council for delay in arranging extra contact days. We have agreed a symbolic payment for the frustration and distress caused to Miss X as a result.

Stockport Metropolitan Borough Council (24 009 760)

Statement Closed after initial enquiries Other 27-Nov-2024

Summary: We will not investigate Ms X’s complaint about the Council contacting external agencies without her consent because we could not add to the Council’s own investigation. We cannot investigate complaints about reports written for court action, nor complaints about schools.

Hampshire County Council (24 010 301)

Statement Closed after initial enquiries Other 26-Nov-2024

Summary: We will not investigate Ms X’s complaint about a data breach because the Information Commissioner’s Office is better placed to address that. We cannot investigate complaints about what happens in court or about reports prepared for court proceedings.

Central Bedfordshire Council (24 009 895)

Statement Closed after initial enquiries Other 25-Nov-2024

Summary: We will not investigate Mr X’s complaint that the Council’s actions led to a breach of a child arrangement order. This is because an investigation would not lead to any further findings or outcomes.

London Borough of Croydon (24 009 688)

Statement Closed after initial enquiries Other 19-Nov-2024

Summary: We will not investigate Ms X’s complaint about a data breach by the Council because the Information Commissioner’s Office is better placed to deal with that complaint. We will not investigate the complaint about the steps the Council took after the data breach was identified because we could not add to the Council’s investigation.

London Borough of Hounslow (24 005 278)

Statement Not upheld Other 15-Nov-2024

Summary: We have discontinued our investigation into Mrs X’s complaint about the Council’s children’s social care service. Most of the complaint is out of time. And the rest is about professional misconduct, which is a matter for the professional regulator, not the Ombudsman.

Hertfordshire County Council (24 007 412)

Statement Upheld Other 13-Nov-2024

Summary: We have decided not to investigate this complaint about the Council wrongly sending a letter to Ms X’s home address after receiving a referral about domestic abuse. The Council has upheld the complaint and has agreed to remedy Ms X’s injustice by an effective apology and a payment of £500.