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Other


Recent statements in this category are shown below:

  • Lancashire County Council (20 011 023)

    Statement Upheld Other 12-Jul-2021

    Summary: Ms C complained the Council failed to respond to her Free School Meals application and provide the support she was entitled to. As a result, she said she experienced a financial loss. The Council reviewed the case and agreed it was at fault as it used an incorrect National Insurance number to assess her application. It has apologised to Ms C and made payment equal to the amount she would have received in Free School Meals and the Summer Holiday Scheme.

  • Herefordshire Council (20 011 562)

    Statement Not upheld Other 24-Jun-2021

    Summary: Mrs M cannot take up her children's Free Early Education Entitlement at a nursery in Wales because the nursery is not eligible. There is no fault by the Council.

  • Portsmouth City Council (20 009 922)

    Statement Not upheld Other 14-Jun-2021

    Summary: Ms X complained about the Council's actions in respect of the elective home education which she has been providing to her two children. We are discontinuing our investigation because a group of parents have leave to pursue a judicial review of the Council's policy and procedures. Ms X's complaint is inextricably linked to this legal action.

  • Portsmouth City Council (20 010 896)

    Statement Not upheld Other 26-Apr-2021

    Summary: The complainant alleged that the Council had served school attendance orders on her unfairly in relation to her two children, who she had chosen to educate at home. She also complained about the detail the Council required to assess the suitability of the education. We do not find fault on the first part of the complaint. We will not continue to investigate the second because there are pending judicial review proceedings, brought by a group of parents, on this aspect of the complaint.

  • Portsmouth City Council (19 020 525)

    Statement Not upheld Other 26-Apr-2021

    Summary: The complainant alleged that the Council had served school attendance orders on her unfairly in relation to her two children, who she had chosen to educate at home. She also complained about the detail the Council required to assess the suitability of the education. We do not find fault on the first part of the complaint. We will not continue to investigate the second because there are pending judicial review proceedings, brought by a group of parents, on this aspect of the complaint.

  • Tameside Metropolitan Borough Council (20 006 754)

    Statement Not upheld Other 14-Apr-2021

    Summary: Miss X complained the Council failed to properly consider information about her daughter's mental health before it decided to prosecute her for her daughter's non-attendance at school. We find the Council was not at fault.

  • London Borough Of Barnet (19 017 963)

    Statement Upheld Other 10-Mar-2021

    Summary: We have concluded our investigation into Mrs C's complaint about how the Council dealt with her daughter's attendance issues. We find that there is no evidence of fault, other than that which the Council had already identified and remedied.

  • Devon County Council (20 006 171)

    Statement Upheld Other 09-Mar-2021

    Summary: The Council is at fault for losing or failing to keep Ms X's records from her time in care, including a letter from her birth mother, who is now deceased. The Council has agreed to apologise and pay Ms X £1000 in recognition of the injustice caused.

  • Hertfordshire County Council (20 009 543)

    Statement Upheld Other 28-Jan-2021

    Summary: We will not investigate this complaint that the Council gave wrong information to the complainant about free school meals. This is because the Council has provided an appropriate response and there is not enough injustice to require an investigation.

  • London Borough of Waltham Forest (19 013 367)

    Statement Upheld Other 07-Dec-2020

    Summary: Mr X complains about the Council's conduct of its Fair Access Protocol. The Ombudsman has completed our investigation. The Council failed to give Mr X the opportunity to contribute to the Panel. The Council should apologise, pay Mr X £150, and take action to improve its service.