Swindon Borough Council (24 004 538)

Statement Closed after initial enquiries Other 18-Aug-2024

Summary: We cannot investigate Mr X’s complaint the Council allowed their child to witness domestic abuse. That is because the Court decided where Mr X’s child must live. We cannot investigate matters decided by the Court.

Suffolk County Council (24 004 123)

Statement Closed after initial enquiries Other 14-Aug-2024

Summary: We will not investigate this complaint the Council delayed in updating its policy about free school meals. There is not enough evidence of fault to justify our investigation.

Essex County Council (24 003 988)

Statement Closed after initial enquiries Other 11-Aug-2024

Summary: We will not investigate this complaint about a lack of childcare provision and a lack of replacement care provision in the area. This is because the complaint about childcare provision is made late, and the issue no longer caused the complainant an injustice. There is insufficient evidence of fault with how the Council is managing replacement care provision for adults.

Sunderland City Council (24 000 862)

Statement Closed after initial enquiries Other 08-Aug-2024

Summary: We will not investigate this complaint about the Council advising the complainant it would seek an attendance order if failed to provide an education plan for his daughter who is home educated. The Council has apologised for writing to Mr X who does not live within its area. It has explained it asked for the information and apologised if he felt threatened by the content of the email. While we understand the complainant’s family found the experience stressful, we do not consider there is a significant personal injustice which justifies an investigation.

Kent County Council (24 003 230)

Statement Closed after initial enquiries Other 23-Jul-2024

Summary: We will not investigate Ms X’s complaint about how the Council considered safeguarding concerns she raised about her child living with their father. There is not enough evidence of fault to justify our involvement.

London Borough of Barnet (24 003 807)

Statement Closed after initial enquiries Other 18-Jul-2024

Summary: We cannot investigate this complaint about the Council’s response to a complaint about the alleged actions of a school. The substantive matter complained of concerns the internal affairs of a school. We have no legal power to investigate the complaint.

Somerset Council (23 014 630)

Statement Upheld Other 18-Jul-2024

Summary: Mr X complained about poor communication and a lack of education for his son, F, between March and July 2023 after F moved to the area to live with him. There was evidence of poor communication by the Council and a failure to signpost Mr X to appropriate school admission information causing the matter to drift. It also caused Mr X frustration and uncertainty.

Kent County Council (24 002 308)

Statement Closed after initial enquiries Other 15-Jul-2024

Summary: We will not investigate Miss X’s complaints about the Council’s children’s social care involvement regarding her children. There is insufficient evidence of fault to warrant an investigation by the Ombudsman. In addition, Miss X could take some of her complaints to the Information Commissioner’s Office and Social Work England.

London Borough of Wandsworth (24 005 085)

Statement Closed after initial enquiries Other 14-Jul-2024

Summary: We will not investigate this complaint about the education provided to the complainant’s daughter and the school admissions process. We have no powers to consider complaints about what happens in schools. Miss X can appeal the decision not to offer her daughter a place at her preferred schools. Both schools are academies, and we have no powers to consider complaints about admissions to this type of school.

Middlesbrough Borough Council (24 004 855)

Statement Closed after initial enquiries Other 09-Jul-2024

Summary: We will not investigate this complaint about a teacher. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to consider the actions of teachers.