Lancashire County Council (25 022 016)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We cannot investigate this complaint about a school’s funding and the Council’s expansion of another primary school. This is because we have no powers to investigate complaints from public bodies.

London Borough of Hackney (25 009 600)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate this complaint about Mr X’s experience with the Council’s domestic abuse service. This is because there is not enough evidence of fault and we could not add to the Council’s investigation.

Kirklees Metropolitan Borough Council (25 027 920)

Statement Closed after initial enquiries Other 21-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern. This is because there is insufficient evidence of fault causing Mr X a significant injustice.

Staffordshire County Council (25 022 401)

Statement Closed after initial enquiries Other 30-Apr-2026

Summary: We will not investigate Mrs X complaint about safeguarding of children in a school. Her complaint is late and we have seen no good reason why she could not have come to us sooner.

London Borough of Lambeth (25 017 828)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to concerns he raised about a local school. It would not be a good use of our limited resources.

Surrey County Council (25 023 081)

Statement Closed after initial enquiries Other 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to change the term dates for the next academic year, and the decision by his children’s school to adopt a two-week half-term break because of the Council’s decision. This is because an investigation by us would not achieve anything worthwhile. We cannot investigate the school’s decision itself because the actions of an academy are outside our jurisdiction.

Thurrock Council (25 021 353)

Statement Closed after initial enquiries Other 13-Apr-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s formal complaint. It would be disproportionate to investigate the Council’s complaint handling on its own.

Hertfordshire County Council (25 004 254)

Statement Not upheld Other 08-Apr-2026

Summary: This complaint about the failure to provide free school meals has been ended. During the course of the investigation the Council has offered a payment to remedy the financial injustice as a goodwill gesture and so there is no worthwhile outcome achievable by further investigation.

Kent County Council (25 017 740)

Statement Closed after initial enquiries Other 06-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council made enquiries about his child’s education. There is not enough evidence of fault by the Council to warrant an investigation.

Newcastle upon Tyne City Council (25 020 529)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate this complaint about action taken by the Council regarding Mr X and Ms Y’s child’s school attendance, which led to court action. We will also not investigate the Council’s handling of the matter. This is because an investigation would not lead to a different outcome or achieve anything more. Mr X and Ms Y have also not suffered injustice significant enough to warrant our involvement.