School transport


Recent statements in this category are shown below:

  • London Borough of Newham (18 008 981)

    Statement Upheld School transport 16-May-2019

    Summary: Mrs B complains the Council's failure to provide suitable transport to school for her son, who has special educational needs, meant he was out of education for an extended period in 2018. The Ombudsman finds there was fault by the Council in this matter, leading to injustice for which a remedy has been agreed.

  • Hampshire County Council (18 014 014)

    Statement Not upheld School transport 14-May-2019

    Summary: There is no fault in relation to this complaint that a school transport appeals panel failed to properly consider Mr F's appeal against a decision by Hampshire County Council to withdraw home to school transport.

  • Kirklees Metropolitan Borough Council (18 016 427)

    Statement Not upheld School transport 14-May-2019

    Summary: Ms K complains the Council failed to properly consider her school transport appeal. The Ombudsman considers there is no fault by the Council or the appeal panel.

  • Essex County Council (18 011 828)

    Statement Upheld School transport 02-May-2019

    Summary: Mrs P complained the Council failed to consider her child's needs in deciding how best to provide home to school transport. This meant she had to escort her daughter to and from school on an informal basis. There is evidence of Council fault and the Council has agreed to make payments and amend its procedures.

  • Wiltshire Council (18 013 488)

    Statement Not upheld School transport 30-Apr-2019

    Summary: Miss X complains about the Council's provision of school transport for her daughter. She cancelled the service and is put to time and trouble transporting her daughter herself. The Ombudsman finds no fault causing injustice in how the Council dealt with Miss X's complaints.

  • London Borough of Bexley (18 012 424)

    Statement Upheld School transport 30-Apr-2019

    Summary: There is fault in the way the Council considered Mr and Mrs X's application for school transport, stage 1 appeal and stage 2 appeal. The Council will carry out a reassessment of need, issue a fresh decision and make a financial payment for Mr and Mrs X's time and trouble.

  • Dorset County Council (18 011 892)

    Statement Upheld School transport 25-Apr-2019

    Summary: There was some fault in the Council's communications about an application for transport to education. This caused an injustice, which the Council has agreed to remedy. A complaint about a separate application is outside the Ombudsman's jurisdiction, and so he has discontinued this element of his investigation.

  • Hampshire County Council (18 010 215)

    Statement Not upheld School transport 18-Apr-2019

    Summary: Mrs X complains about the way the Council dealt with her application and appeal for home to school transport for her daughter. The Ombudsman has not found fault by the Council.

  • Cornwall Council (18 014 585)

    Statement Not upheld School transport 11-Apr-2019

    Summary: Mrs T complained the Council had failed to provide home to school transport for her youngest child, W, which she thought was unfair. There was no evidence of Council fault.

  • London Borough of Bromley (18 012 127)

    Statement Not upheld School transport 05-Apr-2019

    Summary: Mrs X complains the home to school transport arrangements provided by the Council are not suitable, causing upset to her and her son. The Ombudsman finds no fault by the Council in its consideration of Mrs X's complaints.