Staffordshire County Council (25 023 479)

Statement Closed after initial enquiries School transport 05-May-2026

Summary: We will not investigate Mrs X’s complaint about school transport because there is not enough evidence of fault, and we cannot achieve the outcome Mrs X wants.

East Sussex County Council (25 021 939)

Statement Closed after initial enquiries School transport 04-May-2026

Summary: We will not investigate Ms M’s complaint about school transport for her children because there is not enough evidence of fault to justify an investigation.

Hertfordshire County Council (25 019 645)

Statement Closed after initial enquiries School transport 30-Apr-2026

Summary: We will not investigate this complaint about school transport. This is because we are unlikely to find fault with the Council.

Oxfordshire County Council (25 020 709)

Statement Upheld School transport 30-Apr-2026

Summary: We upheld Mrs X’s complaint about SEN transport provision for her child. The Council agreed to resolve the complaint early by paying Mrs X a symbolic payment of £200 to acknowledge the injustice caused.

Kent County Council (25 012 224)

Statement Not upheld School transport 28-Apr-2026

Summary: We did not find fault with the Council’s decision to change home to school transport arrangements for the complainant’s son.

Leicester City Council (25 020 034)

Statement Closed after initial enquiries School transport 28-Apr-2026

Summary: We will not investigate Ms X’s complaint about post-16 transport for her daughter because there is not enough evidence of fault to justify an investigation.

Manchester City Council (25 018 266)

Statement Closed after initial enquiries School transport 27-Apr-2026

Summary: We will not investigate Mr X’s complaint about the outcome of his application and appeals for post-16 transport for his son. This is because here is not enough evidence of fault by the Council to warrant us investigating.

Buckinghamshire Council (25 009 467)

Statement Upheld School transport 26-Apr-2026

Summary: The Council was at fault for delaying putting in place school transport for Y from September 2024. When the Council put this is place a month later, it did not transport Y consistently to and from school which was also fault. The Council delayed responding to Mrs X’s complaint about this. The Council apologised and reimbursed Mrs X for the money spent on private transport. We are satisfied with the Council’s actions to remedy the injustice caused to Mrs X. The Council has also agreed to remind complaints officers to issue complaint responses within the correct timescales.

North Yorkshire Council (25 010 416)

Statement Upheld School transport 26-Apr-2026

Summary: There was some fault in the way the Council publicised its new home to school transport policy. However, this did not cause Mr X a significant injustice as this would not have affected Mr X’s decision regarding the school applied for their child to attend. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the Council’s decision not to provide free transport.

Somerset Council (25 008 751)

Statement Upheld School transport 22-Apr-2026

Summary: There is no evidence fault by the Council affected its decision not to award free school transport to Mrs X.