School transport


Recent statements in this category are shown below:

  • Wokingham Borough Council (23 014 442)

    Statement Closed after initial enquiries School transport 27-Feb-2024

    Summary: We will not investigate Ms X’s complaint about the home to school transport offered to her son. This is because it is reasonable for Ms X to use the Council’s own appeals process to challenge its decisions. The Council has agreed to reimburse Ms X for transport she provided while her son received Education Other Than At School. An investigation at the current time would not achieve anything more.

  • Oldham Metropolitan Borough Council (23 016 764)

    Statement Closed after initial enquiries School transport 27-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision not to provide Mr X with a backdated travel assistance personal budget. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Middlesbrough Borough Council (23 016 110)

    Statement Closed after initial enquiries School transport 20-Feb-2024

    Summary: We cannot investigate Miss X’s complaint about the decision not to fund her daughter’s school transport. The complaint lies outside our jurisdiction because the matter has been decided at tribunal.

  • London Borough of Ealing (23 008 445)

    Statement Upheld School transport 19-Feb-2024

    Summary: Ms M complained the Council refused her request for school transport for her son, B. There does not appear to be any basis in legislation or guidance for the Council’s insistence Ms M should accompany B on public transport to school. A number of faults, taken together, call the Council’s decision into question. The Council has agreed to consider Ms M’s application again.

  • London Borough of Ealing (23 008 918)

    Statement Upheld School transport 19-Feb-2024

    Summary: Mrs M complained the Council refused her request for school transport for her son, B. The Council does not appear to have properly considered Mrs M’s application or appeal. A number of faults, taken together, call the Council’s decision into question. The Council has agreed to consider Mrs M’s application again.

  • London Borough of Ealing (23 009 461)

    Statement Upheld School transport 19-Feb-2024

    Summary: Mrs M complained the Council withdrew college transport from her son, B. The Council does not appear to have considered its statutory duties, and its decision to end transport before B successfully completed independent travel training appears irrational. A number of faults, taken together, call the Council’s decision to end B’s transport into question. The Council has agreed to consider Mrs M’s application again.

  • Tameside Metropolitan Borough Council (23 017 402)

    Statement Closed after initial enquiries School transport 16-Feb-2024

    Summary: We will not investigate this complaint about the Council’s offer of a personal budget to Mrs X. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Royal Borough of Windsor and Maidenhead Council (23 017 747)

    Statement Closed after initial enquiries School transport 16-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision not to award Mrs X’s child Y free home to school transport. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Kent County Council (23 001 905)

    Statement Upheld School transport 16-Feb-2024

    Summary: Mrs X complains the Council removed a Personal Transport Budget (PTB) for her son without notice in October 2022. Mrs X says it took the Council five months to reinstate the PTB. Mrs X also complains the Council failed to respond to her complaint about this. The Council has acknowledged there was a delay and it took four months to complete the review of the PTB. We have found further fault with the Council’s request for medical evidence and complaint handling. To remedy the injustice caused to Mrs X the Council has agreed to apologise, make a symbolic payment and service improvements.

  • Worcestershire County Council (23 013 905)

    Statement Closed after initial enquiries School transport 15-Feb-2024

    Summary: We will not investigate this complaint about how the Council dealt with a request for school transport for the complainant’s daughter. This is because there is not enough evidence of fault by the Council.

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