Recent statements in this category are shown below:
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North Northamptonshire Council (25 010 975)
Statement Upheld School transport 14-Apr-2026
Summary: Mrs X complained the Council wrongly refused free home-to-school transport for her son, Y. We found fault in the Council’s decision-making process and failure to retain records. This caused Mrs X uncertainty about the outcome and avoidable time and trouble. The Council agreed actions to remedy the injustice caused.
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Essex County Council (25 020 661)
Statement Closed after initial enquiries School transport 14-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free school transport for Miss X’s child. This is because there is not enough evidence of fault in how it reached its decision.
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Halton Borough Council (25 019 598)
Statement Closed after initial enquiries School transport 12-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport. This is because there is not enough evidence of fault by the Council.
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Hertfordshire County Council (25 017 578)
Statement Closed after initial enquiries School transport 09-Apr-2026
Summary: We will not investigate this complaint about the Council failing to act on multiple safeguarding concerns Ms X had about unsafe special educational needs transport practices. This is because there is not enough evidence of fault by the Council.
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London Borough of Brent (25 018 747)
Statement Closed after initial enquiries School transport 08-Apr-2026
Summary: We will not investigate Miss X’s complaint about an incident when the wrong school transport vehicle collected her child. This is because it is unlikely our involvement would add to the Council’s investigation or achieve a different outcome.
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Liverpool City Council (25 020 554)
Statement Closed after initial enquiries School transport 01-Apr-2026
Summary: We will not investigate this complaint about school transport because there is not enough evidence of fault to justify an investigation.
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Northumberland County Council (25 016 563)
Statement Closed after initial enquiries School transport 31-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for the reinstatement of free school transport for his child. There is not enough evidence of fault by the Council to warrant investigation.
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West Berkshire Council (25 015 500)
Statement Closed after initial enquiries School transport 31-Mar-2026
Summary: We will not investigate Mr X’s complaint about his request for a free bus pass for his child. This is because there is not enough evidence of fault by the Council to justify investigating.
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Statement Not upheld School transport 27-Mar-2026
Summary: There was no fault in the Council’s decision to not to consider an appeal, against a refusal of school transport assistance, because it is late. We have therefore completed our investigation.
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Statement Not upheld School transport 26-Mar-2026
Summary: Mrs X complained the Council ignored professional and school evidence when deciding her appeal about school transport arrangements for her son. We found the Council followed its transport appeals process and allowed Mrs X to present her concerns to the appeal panel. The evidence shows the panel considered the representations made before reaching its decision. We have therefore found no evidence of fault in the way the Council considered the appeal.