Birmingham City Council (24 007 502)

Statement Closed after initial enquiries School transport 26-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision to offer Mr X a personal transport budget rather than a taxi to travel to college. The Council acted properly by considering the evidence presented and could decide the budget and independent travel training were sufficient to meet his need. There is not enough of evidence of fault by the Council to warrant our further involvement.

Isle of Wight Council (24 010 212)

Statement Closed after initial enquiries School transport 26-Nov-2024

Summary: We will not investigate this complaint about the Council's decision to refuse free home to school transport for the complainant’s child. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.

Kent County Council (24 008 415)

Statement Upheld School transport 25-Nov-2024

Summary: Ms X complained that the Council delayed in agreeing to pay a personal travel budget for her child’s transport to school and delayed in making agreed back payments. We found the Council delayed in agreeing to pay a personal travel budget. However, we were satisfied with the action it took to resolve the matter.

Birmingham City Council (24 010 951)

Statement Closed after initial enquiries School transport 25-Nov-2024

Summary: We will not investigate this complaint about school transport provision. There is insufficient evidence of fault by the Council.

Birmingham City Council (24 008 533)

Statement Closed after initial enquiries School transport 22-Nov-2024

Summary: We will not investigate Mrs X’s complaint about the wording of letters regarding post-16 transport decisions and other issues with communication. It is unlikely an investigation would add anything to the Council’s response or achieve the outcomes Mrs X wants.

Surrey County Council (24 009 917)

Statement Closed after initial enquiries School transport 21-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide his daughter with post-16 transport to school. The Council has now agreed to provide transport for the rest of the academic year. An investigation could not achieve anything more at the current time.

Surrey County Council (23 017 161)

Statement Upheld School transport 20-Nov-2024

Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal. The Council has agreed to apologise and make a payment to recognise the uncertainty caused.

Surrey County Council (23 017 190)

Statement Upheld School transport 20-Nov-2024

Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mrs X’s initial application and stage one appeal, and for providing incorrect information. We recommend the Council apologise and make a payment to recognise the uncertainty caused.

Kent County Council (24 011 981)

Statement Closed after initial enquiries School transport 20-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide a partial refund or pause payments for his child’s Travel Saver bus pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Stockton-on-Tees Borough Council (24 010 221)

Statement Closed after initial enquiries School transport 19-Nov-2024

Summary: We will not investigate this complaint about the Council’s refusal to provide transport for Miss X’s child to start late each morning at school. This is because the Council reached its decision properly after considering the evidence Miss X provided, and we are therefore not able to substitute another view.