Stockport Metropolitan Borough Council (25 014 695)

Statement Upheld School transport 03-Mar-2026

Summary: We have upheld this complaint because the Council agreed to make a new decision and offer Mr F a fresh appeal against its decision not to provide home to school transport for his daughter.

West Sussex County Council (25 015 075)

Statement Closed after initial enquiries School transport 26-Feb-2026

Summary: We will not investigate this complaint about personal travel budgets. We are unlikely to find fault with the Council for changing its policy, and we cannot achieve what Mrs X is looking for. Nor will we look at a complaint about the Council’s earlier decision on this, because a complaint about that is late. There are no good reasons why a complaint about the Council’s previous position on the issue could not have been made in time.

Hertfordshire County Council (25 015 425)

Statement Closed after initial enquiries School transport 26-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to assess her child’s eligibility for school transport assistance. This is because the complaint is late and there is no good reason to exercise discretion to investigate.

London Borough of Sutton (25 013 892)

Statement Closed after initial enquiries School transport 25-Feb-2026

Summary: We will not investigate Ms M’s complaint about school and college transport for her children because there is not enough evidence of faut, and we cannot achieve the outcome she wants.

Leeds City Council (25 007 622)

Statement Upheld School transport 25-Feb-2026

Summary: Ms X complained about the Council’s handling of her school transport application and the appeals process. The Council has acknowledged it was at fault because it sent the invite for Ms X’s final stage appeal hearing to an incorrect email address. As a result, Ms X was not given the opportunity to put forward her case, which caused her frustration and distress. The Council has offered to arrange a fresh final stage hearing, which is an appropriate remedy. The Council has also agreed to apologise to Ms X.

Royal Borough of Kensington & Chelsea (25 011 062)

Statement Closed after initial enquiries School transport 25-Feb-2026

Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s application for free home to school transport for his child. There is not enough evidence of fault in how the Council made its decision to justify us investigating.

Cambridgeshire County Council (25 014 125)

Statement Closed after initial enquiries School transport 24-Feb-2026

Summary: We will not investigate Ms M’s complaint about the Council’s decision to end school transport assistance for her son because there is not enough evidence of fault to justify an investigation.

Leeds City Council (25 008 158)

Statement Closed after initial enquiries School transport 23-Feb-2026

Summary: We will not investigate Ms M’s complaint about an incident when her son was collected by the wrong taxi because we could not add to the Council’s investigation, and we cannot achieve the outcome Ms M wants.

London Borough of Enfield (25 017 366)

Statement Upheld School transport 23-Feb-2026

Summary: We have upheld this complaint because the Council agreed to offer Ms M a fresh appeal against its decision not to provide home to school transport for her son, B.

Warwickshire County Council (25 014 913)

Statement Closed after initial enquiries School transport 23-Feb-2026

Summary: We will not investigate Mr F’s complaint about school transport for his daughter because there is not enough evidence of fault to justify an investigation, and nothing we could add to the Council’s response to his complaint.