Recent statements in this category are shown below:
Statement Upheld School transport 16-Jan-2019
Summary: Ms B complains the Council stopped providing her son with school transport. Ms B also complains the Council did not consider her family's individual circumstances or supporting evidence during the appeals she made. There was fault in the way the Council considered Ms B's travel assistance appeal. The Council has agreed to give Ms B a fresh appeal.
Statement Upheld School transport 14-Jan-2019
Summary: Ms B complains that there was fault in the way the Council dealt with her application for home to school transport for her son, C, and her appeal against its decision to refuse the application. The Council was at fault in failing to offer Ms B the opportunity to attend the appeal hearing and make verbal representations. The Council has agreed to offer Ms B a new appeal to remedy the injustice caused.
Statement Upheld School transport 11-Jan-2019
Summary: Mrs X complained about how the Council considered her application and appeal for her disabled son to receive home to school transport. The Ombudsman finds the Council was at fault because it did not properly consider his disability. To remedy this, the Council has agreed to reconsider the application, apologise and make a time and trouble payment to Mrs X. It has also agreed to review its policy.
Statement Upheld School transport 10-Jan-2019
Summary: The Ombudsman has stopped investigating this complaint about the Council's decision to not provide school transport for the complainant's son. This is because the Council has reviewed its decision and has agreed to provide travel assistance.
Statement Not upheld School transport 08-Jan-2019
Summary: Ms B complained about the Council's refusal of her application for travel assistance. We cannot find fault in the actions the Council took.
Statement Not upheld School transport 07-Jan-2019
Summary: there was no fault in the appeal panel's decision to refuse Mr F's request for school transport for his daughter, D. The Ombudsman cannot question decisions taken without fault.
Statement Not upheld School transport 04-Jan-2019
Summary: Mrs X complains the Council is not providing suitable school transport for her daughter who has autism. The Council is not at fault in the way the Council considered Mrs X's transport request for her daughter. We do not uphold Mrs X's complaint.
Statement Upheld School transport 21-Dec-2018
Summary: Ms B complains that the Appeal Panel's decision on her appeal for assistance with home to school transport for her child was flawed because it agreed to pay transport costs from the date of the hearing but refused to backdate the decision. The Council was at fault because the Panel failed to provide valid reasons for its decision. But it has remedied the injustice caused by reimbursing C's transport costs to the date of Ms B's application.
Statement Upheld School transport 20-Dec-2018
Summary: Mr C says the Council wrongly decided his application for school transport for his disabled child. The Council failed to consider relevant considerations when reaching its decision. This was fault. The Council should reconsider.
Statement Upheld School transport 18-Dec-2018
Summary: Mr and Mrs P complain the Council has refused their request for home to school transport for their daughter, D. The Council responded through its complaints procedure and has not explained how it calculated the distance to D's school. The Council has agreed to provide this information to Mr and Mrs D and invite them to use the Council's appeal process.