Hampshire County Council (25 025 380)

Statement Closed after initial enquiries School transport 28-Jul-2026

Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

Manchester City Council (25 025 406)

Statement Closed after initial enquiries School transport 28-Jul-2026

Summary: We will not investigate this complaint about school transport because there is not enough evidence of fault causing injustice to justify an investigation. Investigation would not lead to a different outcome.

Leeds City Council (25 026 043)

Statement Upheld School transport 27-Jul-2026

Summary: There was fault by the Council in failing to establish, and keep under review, the legal basis on which Y was attending alternative provision. This meant the Council failed to consider if it was responsible for providing free transport to facilitate Y’s attendance. This caused injustice to Ms X who had to transport Y to the placement. The Council has agreed to refund expenses, reassess transport eligibility and make service improvements.

Warwickshire County Council (25 023 712)

Statement Closed after initial enquiries School transport 27-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision to recover money paid to her for her daughter’s home to school transport because there is not enough evidence of fault to justify an investigation.

Nottinghamshire County Council (25 024 622)

Statement Closed after initial enquiries School transport 27-Jul-2026

Summary: We will not investigate Mr X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

Kent County Council (25 016 858)

Statement Closed after initial enquiries School transport 26-Jul-2026

Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

Durham County Council (25 025 691)

Statement Closed after initial enquiries School transport 26-Jul-2026

Summary: We will not investigate Ms X complaint about school transport because there is not enough evidence of fault to justify an investigation.

East Riding of Yorkshire Council (25 025 092)

Statement Closed after initial enquiries School transport 26-Jul-2026

Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

North Yorkshire Council (25 012 691)

Statement Upheld School transport 23-Jul-2026

Summary: There was no delay in the Council implementing school transport for Mr X’s child Y after they moved school. Therefore, the Council was not at fault. The Council was at fault for the delay in responding to Mr X’s complaint.

Cambridgeshire County Council (26 008 623)

Statement Closed after initial enquiries School transport 23-Jul-2026

Summary: We will not investigate this complaint about school transport because there is not enough evidence of fault to justify an investigation.