School transport


Recent statements in this category are shown below:

  • Surrey County Council (18 013 267)

    Statement Not upheld School transport 11-Mar-2019

    Summary: Mrs W complained the Council failed to offer home to school transport to her youngest child, C, even though her older child, B, received it. She appealed the Council's decision but was unsuccessful in achieving the outcome she wanted. There is no evidence of Council fault.

  • Staffordshire County Council (18 009 297)

    Statement Upheld School transport 11-Mar-2019

    Summary: Mrs X complains about the Council's decision to refuse her child home to school transport. The Ombudsman has found the Council to be at fault because it did not offer Mrs X a chance to present her case verbally. To remedy the injustice caused, the Council has agreed to hold a further hearing in line with the statutory guidance and review its policy.

  • West Sussex County Council (18 012 100)

    Statement Not upheld School transport 11-Mar-2019

    Summary: Mrs X complains the school transport the Council provides for her daughter (D) and son (S) is unsuitable. She says because of their Special Educational Needs, they require an escort. The Council has provided evidence to show it has considered the children's needs and has offered transitional arrangements to Mrs X. There is no fault in the Council's actions and we do not uphold Mrs X's complaint.

  • City Of Bradford Metropolitan District Council (18 010 877)

    Statement Not upheld School transport 08-Mar-2019

    Summary: Mrs X complained the Council's school transport policy is flawed and the appeal panel is inconsistent in how it uses its discretion. The Council is not at fault.

  • Calderdale Metropolitan Borough Council (18 011 384)

    Statement Upheld School transport 08-Mar-2019

    Summary: Mr X complained the Council misled the school transport appeal panel by giving it the wrong distance to his daughter's nearest qualifying school. The Council is at fault. The Council has agreed to complete another review of Mr X's application to remedy the injustice caused.

  • London Borough of Lambeth (18 008 409)

    Statement Upheld School transport 07-Mar-2019

    Summary: There was fault by the Council in not carrying out an individual assessment of eligibility for home to school transport on the grounds of special educational needs and mobility difficulties and in not providing for an independent panel to hear the appeal. The complainant's child is now able to travel by public transport and has recently withdrawn their transport application. Recommendations are made for the Council to review inconsistencies between its published policy, its practice and the statutory guidance to prevent recurrence of similar fault in other cases.

  • Essex County Council (18 009 339)

    Statement Not upheld School transport 06-Mar-2019

    Summary: Mrs B complains the Council did not properly investigate safeguarding concerns about school transport for her son. She says this has affected her son's health and mental wellbeing. The Ombudsman does not consider there is fault by the Council.

  • London Borough of Camden (18 015 575)

    Statement Upheld School transport 05-Mar-2019

    Summary: The Ombudsman will not investigate Ms X's complaint about how the Council dealt with her application and appeals for school transport. This is because the Council has offered a financial remedy and agreed to arrange an appeal hearing. It is unlikely an investigation by the Ombudsman at this stage could achieve anything more.

  • Sefton Metropolitan Borough Council (18 010 223)

    Statement Not upheld School transport 04-Mar-2019

    Summary: Mrs X complains the Council wrongly decided not to award a school travel pass for her son, F. Her daughter was awarded a travel pass for the same school at appeal and Mrs X feels F should be treated the same. She feels her son has been discriminated against. The Ombudsman does not find the Council at fault.

  • Nottinghamshire County Council (18 009 438)

    Statement Not upheld School transport 28-Feb-2019

    Summary: Mr X complained the Council incorrectly measured the distance from his home address to his son's nearest qualifying school. The Council is not at fault.

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