Kent County Council (25 012 224)

Statement Not upheld School transport 28-Apr-2026

Summary: We did not find fault with the Council’s decision to change home to school transport arrangements for the complainant’s son.

Leicester City Council (25 020 034)

Statement Closed after initial enquiries School transport 28-Apr-2026

Summary: We will not investigate Ms X’s complaint about post-16 transport for her daughter because there is not enough evidence of fault to justify an investigation.

Manchester City Council (25 018 266)

Statement Closed after initial enquiries School transport 27-Apr-2026

Summary: We will not investigate Mr X’s complaint about the outcome of his application and appeals for post-16 transport for his son. This is because here is not enough evidence of fault by the Council to warrant us investigating.

Buckinghamshire Council (25 009 467)

Statement Upheld School transport 26-Apr-2026

Summary: The Council was at fault for delaying putting in place school transport for Y from September 2024. When the Council put this is place a month later, it did not transport Y consistently to and from school which was also fault. The Council delayed responding to Mrs X’s complaint about this. The Council apologised and reimbursed Mrs X for the money spent on private transport. We are satisfied with the Council’s actions to remedy the injustice caused to Mrs X. The Council has also agreed to remind complaints officers to issue complaint responses within the correct timescales.

North Yorkshire Council (25 010 416)

Statement Upheld School transport 26-Apr-2026

Summary: There was some fault in the way the Council publicised its new home to school transport policy. However, this did not cause Mr X a significant injustice as this would not have affected Mr X’s decision regarding the school applied for their child to attend. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the Council’s decision not to provide free transport.

Somerset Council (25 008 751)

Statement Upheld School transport 22-Apr-2026

Summary: There is no evidence fault by the Council affected its decision not to award free school transport to Mrs X.

Herefordshire Council (25 011 224)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse free school transport for his child. There is not enough evidence of fault in the Council’s decision making.

Kent County Council (25 019 647)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate Ms M’s complaint about the home to school transport offered by the Council for her daughter because there is not enough evidence of fault to justify an investigation.

London Borough of Redbridge (25 018 090)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate Ms M’s complaint about school transport for her son because there is not enough evidence of fault to justify an investigation.

Kirklees Metropolitan Borough Council (25 019 775)

Statement Closed after initial enquiries School transport 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr Y’s blue badge application because we are unlikely to find fault in the Council’s actions.