School transport


Recent statements in this category are shown below:

  • London Borough of Bromley (19 000 391)

    Statement Upheld School transport 19-Dec-2019

    Summary: The Ombudsman will not investigate Miss X's complaint about the Council's decision not to provide her daughter with free transport to school. This is because there is not enough evidence of fault in how the Council has reached its decision and so we cannot question its merits.

  • East Riding of Yorkshire Council (19 004 343)

    Statement Upheld School transport 03-Dec-2019

    Summary: Mrs B complains the Council did not agree to backdate payments for school transport assistance. Mrs B says she had to pay several thousand pounds on taxi fares, which the Council should have funded. The Council has now offered to refund the taxi fees. The Ombudsman will discontinue the investigation as it is unlikely we would recommend a significantly different remedy.

  • Royal Borough of Greenwich (19 007 754)

    Statement Upheld School transport 27-Nov-2019

    Summary: There was fault in the way the Council considered Mrs B's application for home to school transport. However, the Council has provided a suitable remedy for the injustice caused.

  • Cornwall Council (19 005 350)

    Statement Not upheld School transport 22-Nov-2019

    Summary: Mrs C complains about the Council refusal to rescind a warning it recorded about her son's behaviour on a school bus. However, there is no evidence of fault with how the Council dealt with this matter.

  • Wokingham Borough Council (19 002 507)

    Statement Upheld School transport 18-Nov-2019

    Summary: Mr W complained after the Council refused to provide school transport for his son. He said it failed to consider the safety of the walking route between his home address and his children's school. He said the Council's suggested route includes crossing a road with no safe crossing point. He said the Council did not provide him with information about how it assesses safety of walking routes until after the first stage panel considered his appeal. The Ombudsman found the Council was at fault.

  • Worcestershire County Council (18 001 482)

    Statement Upheld School transport 14-Nov-2019

    Summary: the Council has not properly considered Ms M's application for school transport for her son, B. The Council has not taken account of all relevant information and has not provided Ms M with a suitable appeal.

  • Derby City Council (18 007 001)

    Statement Upheld School transport 14-Nov-2019

    Summary: The complaint concerns the Council not providing transport to an apprenticeship for Mr C, who has special educational needs. The Council was at fault for not properly considering whether it had a social care duty to arrange transport. This leaves Mr C and his mother with avoidable uncertainty about whether the difficulty they experienced arranging transport might have been lessened or avoided. At my recommendation, the Council agreed to apologise, pay Mr C and his mother £200 each and review what happened here.

  • Royal Borough of Greenwich (19 003 791)

    Statement Upheld School transport 12-Nov-2019

    Summary: Mrs B complains about the Council's refusal of home to school transport assistance for her disabled son. The Ombudsman finds the appeal process followed by the Council was not in line with statutory guidance. Mrs B did not have the opportunity to make her representations to an independent appeal panel in person. The Council has agreed to arrange an independent appeal panel hearing
    for Mrs B and to make a payment to her to acknowledge the time and trouble she has been put to. That will provide a satisfactory remedy for the complaint.

  • Central Bedfordshire Council (19 004 463)

    Statement Upheld School transport 08-Nov-2019

    Summary: Mrs C complains about the Councils decision to refuse her request for home to school transport for her son. The Council were at fault because it did not consider all the points Mrs C raised in her appeal. It has agreed to arrange a new panel to consider her appeal.

  • Norfolk County Council (19 005 408)

    Statement Not upheld School transport 05-Nov-2019

    Summary: The Council acted in line with the Education Act 1996 and its transport policy when refusing free school transport to Mrs B's son, and its appeals panel properly considered Mrs B's circumstances before deciding they did not justify free transport on a discretionary basis. Because of this, the Ombudsman cannot question the decision.