Derby City Council (23 009 736)

Report Upheld School transport 14-May-2025

Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

Derby City Council (23 008 547)

Report Upheld School transport 14-May-2025

Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

Derby City Council (23 013 529)

Report Upheld School transport 14-May-2025

Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

Norfolk County Council (24 019 625)

Statement Closed after initial enquiries School transport 18-Apr-2025

Summary: We will not investigate this complaint about the suspension of the complainant’s son’s school transport. Investigation would not add anything significant to the response the Council has already made, or lead to a different outcome.

London Borough of Ealing (24 020 217)

Statement Closed after initial enquiries School transport 18-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Surrey County Council (24 014 531)

Statement Not upheld School transport 15-Apr-2025

Summary: Mrs X complained about the Council’s decision to decline Mr Y’s application for school transport assistance. Mrs X says Mr Y will not be able to access his education if transport assistance is not provided. We do not find fault with how the Council considered Mrs X’s application or appeals.

London Borough of Havering (24 010 761)

Statement Upheld School transport 14-Apr-2025

Summary: Mr X complained the Council did not consider his and his family’s health conditions and disabilities when it decided which schools his children should go to and that it would not provide transport for the children to get to school. The Council failed to consider Mr X’s school transport application properly which caused him frustration and uncertainty. The Council will apologise and hold an independent appeal panel to reconsider Mr X’s school transport application.

West Sussex County Council (24 019 948)

Statement Closed after initial enquiries School transport 14-Apr-2025

Summary: We will not investigate Mr X’s complaint about the conduct of a driver for his child, Y’s, home to school transport. This is because an investigation is unlikely to achieve any additional outcome.

Medway Council (24 017 077)

Statement Closed after initial enquiries School transport 13-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s request for home to school transport. There is not enough evidence of fault by the Council for us to question its decision. Also, the Council has now granted transport which is the outcome Ms X wanted. An investigation by the Ombudsman would not lead to different outcome or achieve anything more.

Dudley Metropolitan Borough Council (24 018 925)

Statement Closed after initial enquiries School transport 10-Apr-2025

Summary: We will not investigate this complaint that the Council is at fault in refusing the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.