London Borough of Sutton (24 018 797)

Statement Closed after initial enquiries School transport 01-Apr-2025

Summary: We will not investigate this complaint about the support offered with home to school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Essex County Council (24 018 087)

Statement Closed after initial enquiries School transport 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to provide her son with home to school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.

London Borough of Hillingdon (24 017 248)

Statement Closed after initial enquiries School transport 27-Mar-2025

Summary: We will not investigate this complaint about the school transport offered to Mrs X’s child. This is because it is reasonable for her to use the Council’s appeals process.

Lincolnshire County Council (24 006 512)

Statement Upheld School transport 24-Mar-2025

Summary: We have found fault with the Council for the way it reached its decision to refuse school transport for Mrs X’s son. This caused Mrs X the injustice of arranging transport for her son as her disability means she is unable to drive. The Council agreed to apologise to Mrs X for its error and reimburse Mrs X for the equivalent mileage allowance.

North Yorkshire Council (24 018 664)

Statement Closed after initial enquiries School transport 23-Mar-2025

Summary: We cannot investigate this complaint about a decision made by the Council relating to school transport routes. This is because the complaint is made on behalf of a public body.

City of Bradford Metropolitan District Council (24 018 043)

Statement Closed after initial enquiries School transport 23-Mar-2025

Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.

Cambridgeshire County Council (24 017 825)

Statement Closed after initial enquiries School transport 21-Mar-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide free home to school transport for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Cheshire West & Chester Council (24 018 471)

Statement Closed after initial enquiries School transport 20-Mar-2025

Summary: We will not investigate this complaint that the Council has failed to properly consider the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.

London Borough of Sutton (24 017 358)

Statement Closed after initial enquiries School transport 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide Mrs X’s daughter with school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Leicestershire County Council (24 017 145)

Statement Closed after initial enquiries School transport 19-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s school transport. The complaint is late and there is no good reason we should now investigate.