Essex County Council (25 021 530)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Essex County Council (25 023 460)

Report Upheld School transport 16-Sep-2026

Summary: Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans.

Surrey County Council (25 025 714)

Statement Upheld School transport 14-Sep-2026

Summary: There was fault in the way the Council considered representations about the impact on a family of refusing post-16 transport support. The fault casts doubt on the decision reached. The Council will provide an apology, review the decision, and make service improvements.

Birmingham City Council (25 024 902)

Statement Closed after initial enquiries School transport 13-Sep-2026

Summary: We will not investigate this complaint about school transport because there is not enough evidence of fault to justify an investigation.

North Yorkshire Council (26 008 114)

Statement Closed after initial enquiries School transport 13-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council refusing to provide home to school transport. It is unlikely we would find she does not have home to school transport directly because of Council fault.

Sunderland City Council (26 014 406)

Statement Closed after initial enquiries School transport 13-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to decline Miss X’s application for post 16 school transport for her child. This is because there is not enough evidence of fault in how the Council considered the matter to justify investigating.

Gloucestershire County Council (26 011 092)

Statement Closed after initial enquiries School transport 11-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the placement named in her child’s Education, Health and Care plan, home-to-school transport and data matters. This is because she had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so. The Information Commissioner's Office is better placed to consider and decide data matters. Mrs X has not yet completed the appeals-process for free home-to-school transport.

Kent County Council (26 000 579)

Statement Closed after initial enquiries School transport 09-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide home to school transport for his child. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.

Swindon Borough Council (25 016 259)

Statement Not upheld School transport 08-Sep-2026

Summary: Miss X says the Council’s school transport appeal decision for her daughter, Y, was unfair because Miss X could not attend the appeal hearing. She says this distressed her and her family and stopped Y getting school transport. The Council was not at fault.

Essex County Council (25 028 665)

Statement Upheld School transport 08-Sep-2026

Summary: We have upheld Miss X’s complaint that the Council delayed providing agreed school transport for her child and refused to reimburse taxi costs she incurred. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.