Surrey County Council (24 009 896)

Statement Not upheld School transport 10-Mar-2025

Summary: there is no fault in the Council’s decision to refuse Mr and Mrs P’s application for transport assistance for their daughter, G. We cannot question decisions taken without fault.

North Northamptonshire Council (24 017 480)

Statement Closed after initial enquiries School transport 08-Mar-2025

Summary: We will not investigate this complaint that the Council has failed to ensure the provision of safe and appropriate school transport for the complainant’s son. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.

West Sussex County Council (24 008 286)

Statement Upheld School transport 07-Mar-2025

Summary: Ms X complained about the Council’s poor communication and failure to respond to her request for reasonable adjustments and her complaint about the same. The Council is at fault for failing to respond to some communication and delay responding to Ms X’s complaint. This has caused Ms X distress. The Council has already apologised and offered reasonable adjustments; this is a satisfactory remedy.

Lancashire County Council (23 021 445)

Statement Upheld School transport 07-Mar-2025

Summary: We found fault on Mr P’s complaint about the Council’s assessment of his request for free home to school transport which means his daughter will have a longer travel route to school. There was no guidance about how to assess the shortest walking route to the nearest school. Its policy could have been clearer about the assessment for deciding the nearest school and that used after this was decided. The agreed action remedies the injustice caused.

Gloucestershire County Council (24 015 959)

Statement Closed after initial enquiries School transport 06-Mar-2025

Summary: We will not investigate Miss X’s complaint that the Council wrongly refused her application for home to school transport for her child. There is insufficient evidence of fault to warrant an investigation.

Darlington Borough Council (24 016 699)

Statement Closed after initial enquiries School transport 06-Mar-2025

Summary: We will not investigate Miss X’s complaint about home to school transport. It is unlikely we could add significantly to the Council’s replies.

Plymouth City Council (24 017 366)

Statement Closed after initial enquiries School transport 06-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse an application and appeal for school transport. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.

Birmingham City Council (24 013 385)

Statement Upheld School transport 05-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to award his child a bus pass to travel to school. He says this is not a suitable method of transport as his son cannot travel alone on the bus due to his special educational needs.

Birmingham City Council (24 004 678)

Statement Upheld School transport 05-Mar-2025

Summary: Mrs X complained the Council failed to provide suitable transport to school for her child, Y. The Council was at fault for not recording how it considered Mrs X’s appeals, for poor communication and decision letters and for the way in which it provided a personal transport budget. This meant the family had to transport Y to school. The Council has now agreed to provide Y with suitable school transport. It has also agreed to apologise to Mrs X and make a payment to acknowledge the distress and frustration caused.

Surrey County Council (24 016 887)

Statement Closed after initial enquiries School transport 04-Mar-2025

Summary: We will not investigate this complaint about post-16 college transport for Mr X’s daughter. This is because there is not enough evidence of fault by the Council to warrant an investigation.