Medway Council (25 013 881)

Statement Closed after initial enquiries School transport 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to recover overpaid travel assistance. This is because the injustice is not significant enough to justify our involvement.

Lincolnshire County Council (25 025 243)

Statement Closed after initial enquiries School transport 04-Aug-2026

Summary: We will not investigate Mrs X's complaint that the school travel arrangements for her child are unsuitable. There is not enough evidence of fault by the Council to justify an investigation.

London Borough of Enfield (26 012 596)

Statement Closed after initial enquiries School transport 04-Aug-2026

Summary: We will not investigate this complaint about a child’s eligibility for home to school travel assistance. The complaint is late, and it was reasonable for Ms X to have complained to us sooner.

Kent County Council (26 012 719)

Statement Closed after initial enquiries School transport 04-Aug-2026

Summary: We will not investigate this complaint about the support the Council has provided for Mr X’s sixth form aged son’s transport to education. This is because there is insufficient evidence of fault to warrant an investigation.

London Borough of Enfield (25 013 489)

Statement Upheld School transport 03-Aug-2026

Summary: Mr X complained the Council did not arrange school transport for his daughter, Y. Mr X said this distressed him. There was fault in the way the Council required Mr X to transport Y to and from school without his consent, despite accepting a transport duty for Y. There was also fault in the Council’s appeal process. This frustrated and distressed Mr X. The Council agreed to apologise, make a financial payment and provide training to its staff.

London Borough of Barking & Dagenham (25 015 758)

Statement Upheld School transport 03-Aug-2026

Summary: Mrs X complained the Council did not provide suitable school transport for her son, Y. Mrs X says this distressed her and her family and caused Y to miss education and provision in his Education, Health and Care (EHC) Plan. The Council was at fault for not issuing written transport decisions, not properly applying the transport appeals process and failing to deliver education and provision in Y’s EHC Plan. The Council has agreed to apologise and pay Mrs X the financial remedy it offered in response to our enquiries.

London Borough of Hounslow (25 023 668)

Statement Closed after initial enquiries School transport 03-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his daughter’s application for a disabled person’s freedom pass. There is not enough evidence of fault by the Council to warrant our involvement.

London Borough of Bromley (25 012 808)

Statement Upheld School transport 30-Jul-2026

Summary: Mr X complained the Council failed to inform him about its home to school transport policy and his right to apply for travel assistance when his son, Y, moved into the area. We find the Council at fault for a delay in processing Y’s Education, Health and Care Plan paperwork once he moved into the Council’s area. This caused distress, frustration and uncertainty for Y and Mr X. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.

Hampshire County Council (25 025 380)

Statement Closed after initial enquiries School transport 28-Jul-2026

Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.

Manchester City Council (25 025 406)

Statement Closed after initial enquiries School transport 28-Jul-2026

Summary: We will not investigate this complaint about school transport because there is not enough evidence of fault causing injustice to justify an investigation. Investigation would not lead to a different outcome.