London Borough of Enfield (24 014 891)

Statement Upheld School transport 30-Sep-2025

Summary: Mr X complained the Council accepted his daughter, Y, for school transport, but made him arrange it and escort her. He said he did not agree to this. Mr X said this impacted him financially and affected his mental health. There was fault in the way the Council required Mr X to have a personal travel budget and required him to escort Y. This frustrated and distressed Mr X. The Council should apologise, make a financial payment and provide transport and an escort for Y.

Trafford Council (24 019 137)

Statement Upheld Special educational needs 30-Sep-2025

Summary: Miss X complained the Council did not provide her child with full time education and failed to meet statutory time frames. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council will a payment to remedy the injustice.

Sefton Metropolitan Borough Council (24 000 821)

Statement Upheld Special educational needs 30-Sep-2025

Summary: Miss B complained the Council failed to provide the special educational provision detailed in her daughter, Y’s, Education, Health and Care Plan. We find the Council at fault for the way it handled Miss B’s complaints. The faults caused Miss B distress, frustration and uncertainty. The Council has agreed to apologise for the injustice caused by the delays in complaint handling.

Manchester City Council (24 023 362)

Statement Upheld School transport 30-Sep-2025

Summary: Miss X complained about the Council’s decision not to provide her with son with home to school transport. We find the Council was at fault for failing for consider Miss X’s son’s ability to walk to school. This has caused Miss X uncertainty and frustration. The Council has agreed to apologise to Miss X and rehear her stage two appeal with a different panel.

Kent County Council (25 009 041)

Statement Closed after initial enquiries Special educational needs 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s provision of education for Ms X’s daughter and its handling of her complaint. This is because the substantive issues are outside jurisdiction due to the time limits, and there is no worthwhile outcome achievable from investigating how the Council handled Ms X’s complaint.

Kent County Council (25 004 768)

Statement Upheld Special educational needs 30-Sep-2025

Summary: We will not investigate Ms X’s complaint about Council delays in completing her child’s Education, Health and Care Needs Assessment. The Council upheld the complaint and has agreed to remedy Ms X’s injustice by apologising and offering a financial remedy. Further investigation by us would not be proportionate.

Surrey County Council (25 004 887)

Statement Closed after initial enquiries School transport 30-Sep-2025

Summary: We will not investigate this complaint about the Council refusing to provide post-16 transport to college. This is because the Council has now agreed to provide transport. This is the outcome Mrs X wanted. An investigation would not achieve anything more.

Surrey County Council (25 004 957)

Statement Upheld Special educational needs 30-Sep-2025

Summary: We will not investigate this complaint about delays following an Education, Health and Care Plan annual review meeting. This is because the Council has already upheld the complaint and offered Miss X £300. This is a suitable remedy for the injustice caused and further investigation would not achieve anything more.

Kirklees Metropolitan Borough Council (25 005 301)

Statement Closed after initial enquiries Special educational needs 30-Sep-2025

Summary: We will not investigate Ms X’s complaint about a review process for an Education Health and Care Plan. The main injustice from a review is the amendments made to the Education Health and Care Plan and it is reasonable to expect Ms X to have appealed to the Tribunal.

Central Bedfordshire Council (25 005 402)

Statement Closed after initial enquiries Special educational needs 30-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan. This is because it was reasonable for Mrs X to appeal to the First Tier Tribunal (Special Educational Needs and Disability).