Report Upheld Special educational needs 04-Feb-2022
Summary: Ms B complained that Devon County Council failed to make arrangements for her daughter's transfer to post-16 education. This is despite her daughter having special needs detailed in an Education, Health and Care Plan and the Council therefore being responsible for making these arrangements. Ms B said that as a result of the Council's failings her daughter missed out on education and specialist support. Ms B also said it resulted in her losing her tax credits which were withdrawn because her daughter was not in school.
Report Upheld Special educational needs 03-Feb-2022
Summary: Ms Z complained on behalf of Mr Y and his mother, Ms X, that the Council: took too long to review Mr Y's Education, Health and Care (EHC) plan, despite being aware he was not in education, failed to secure any of the provision in the EHC plan and failed to issue an amended plan or other decision which delayed their appeal rights; failed to act in line with Care Act duties. As a result, Mr Y missed out on education and social care support and the Council's proposed remedy did not reflect the injustice to them.
Report Upheld Special educational needs 02-Feb-2022
Summary: Mrs X complains the Council has failed to secure the provision in her son, Y's, education, health and care (EHC) plan.
Report Upheld Special educational needs 01-Oct-2021
Summary: Ms B complained the Council: failed to review and update C's Education and Health Care (EHC) Plan; and refused their request for a personal budget. Ms B says the delays meant they could not appeal the Council's decision about who should provide speech and language therapy, or whether C should have occupational therapy (OT) input; C lost access to speech and language therapy and OT; the lack of therapies caused C distress. Her mental health declined. A move to a post-16 college was affected; and they had to pay for a private OT assessment.
Report Upheld School transport 17-Aug-2021
Summary: Mrs J complained the Council refused to fund travel costs for her daughter K, to attend school. A Tribunal had decided attendance at that school was not unreasonable public expenditure. And there is no viable public transport route to the school. This means Mrs J has had to arrange her own transport to get K to school.
Report Upheld Alternative provision 29-Jul-2021
Summary: The complainant, Ms X, complained that the Council delayed in issuing her grandson's Education, Health and Care (EHC) Plan and it failed to provide alternative education for him when he was unable to attend his primary school.
Report Upheld Alternative provision 14-Jul-2021
Summary: Mr and Mrs X complained that the Council failed to provide alternative education for their son (B) who was unable to attend school for medical reasons.
Report Upheld School admissions 16-Jun-2021
Summary: Miss M complained that the Council failed to follow the correct process when dealing with her request for her daughter (D) to start school in the reception year when she reaches compulsory school age.
Report Upheld Special educational needs 26-May-2021
Summary: Mr X complained that the Council failed in July 2018 to conduct a proper annual review of his son's (B's) Education, Health and Care (EHC) Plan and delayed in issuing the Plan. Mr X says that because of the Council's fault, some aspects of B's health provision were removed wrongly from his Plan.
Report Upheld School transport 07-May-2021
Summary: Mrs C and Mrs G complained about the Council's handling and consideration of their applications and subsequent appeals for home to school transport for their children.