St Paul's School for Girls, Edgbaston (24 003 021)

Statement Closed after initial enquiries School admissions 11-Jun-2024

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.

Holy Family Catholic High School (24 003 216)

Statement Closed after initial enquiries School admissions 11-Jun-2024

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.

Kent County Council (24 003 496)

Statement Closed after initial enquiries School admissions 11-Jun-2024

Summary: We will not investigate Mr X’s complaint about the Council’s Schools Admissions Appeal Panel’s failure to provide his child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.

St Paul's School for Girls, Edgbaston (24 004 394)

Statement Closed after initial enquiries School admissions 11-Jun-2024

Summary: We will not investigate Mr X’s complaint about the Schools Admissions Appeal Panel’s failure to provide his child with a place at this School. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.

Surrey County Council (24 000 260)

Statement Upheld Special educational needs 11-Jun-2024

Summary: We will not investigate this complaint about delays in the Education Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Stockport Metropolitan Borough Council (23 012 877)

Statement Upheld Special educational needs 11-Jun-2024

Summary: There was no fault in the way the Council discharged its duty to secure educational provision for a child who had been excluded from school. The Council was at fault for a delay in issuing an amended education, health and care plan for him, but this did not cause any injustice beyond some frustration for the complainant, for which the Council has already apologised. The Council was also at fault because it failed to recognise it had issued an earlier version of the education, health and care plan, but we cannot investigate the consequences of this because it is outside our jurisdiction. We have therefore completed our investigation.

London Borough of Bromley (23 014 748)

Statement Upheld Special educational needs 11-Jun-2024

Summary: Ms H complained about the Council’s handling of the Education, Health, and Care plan process for her daughter (X). She said this caused her distress and a delay in X receiving the support she needed. We found the Council at fault for failing to adhere to the statutory timescales and it communicated with Ms H poorly as no caseworker was allocated. The Council will apologise and make payment to Ms H to acknowledge the injustice this caused her and X.

Essex County Council (23 017 735)

Statement Closed after initial enquiries Special educational needs 11-Jun-2024

Summary: We cannot investigate Mrs X’s complaint about the Council’s failure to provide her son Y with a school placement, to arrange full-time education and to deliver special educational provision included in Y’s Education Health and Care Plan. Mrs X appealed to the SEND Tribunal. Some of the issues complained about are part of her appeal and others are closely linked to the appeal.

Worcestershire County Council (24 000 499)

Statement Closed after initial enquiries Alternative provision 10-Jun-2024

Summary: We will not investigate this complaint about the education provision for Ms X’s son. Much of the complaint is late and it was reasonable for Ms X to appeal to the First-tier Tribunal (Special Educational Needs and Disability. Even if we did investigate, it is unlikely we would achieve the outcome Ms X wants.

Bury Metropolitan Borough Council (24 000 541)

Statement Closed after initial enquiries Special educational needs 10-Jun-2024

Summary: We will not investigate this complaint about how the Council carried out an annual review of a child’s Education Health and Care plan. This is because we could not add to the investigation carried out by the Council and because the complainant has used, or could have used, their right of appeal to the SEND Tribunal.