Leicestershire County Council (19 017 034)

Report Upheld Alternative provision 16-Feb-2021

Summary: Miss Y complained the Council failed in its duty to provide suitable full-time education to her daughter, W, when they moved to a new house.

London Borough of Redbridge (19 000 964)

Report Upheld Special educational needs 12-Feb-2021

Summary: Mrs C complained on behalf of her son Z, that the Council failed to ensure Z received suitable full-time education and Special Educational Needs (SEN) provision after it concluded he was unable to attend school for health reasons. Mrs C says that upon Z's return to school, the Council continued to fail to provide the SEN provision.

Cornwall Council (19 008 091)

Report Upheld Alternative provision 21-Jan-2021

Summary: Mr F's son, B, suffers from anxiety. Mr F complained the Council did not provide education for B when he was unable to attend school due to illness. B missed education because of a flaw in the service designed by the Council to fulfil its duties to children unable to attend school. The Council "outsourced" its responsibilities to schools and did not retain sufficient oversight and control. This meant the Council was either unaware or not in a position to act when things went wrong. The Council relied on B's school to make decisions about B's education. When attempts to secure B's return to school failed, the Council should have arranged suitable education for him. The service designed by the Council failed. B was without education for four months as a result.

Somerset County Council (18 010 275)

Report Upheld Special educational needs 08-Jan-2021

Summary: Ms X complains of failures by the Council to meet her son, Mr Z's special educational and care needs, causing significant distress to her family. While there was no fault in the SEN matter, the Council failed to properly consider the safeguarding risks to Mr Z's younger siblings repeatedly raised by Ms X. This went on for almost three years, causing her distress and leading to the younger siblings suffering repeated unprovoked violent assaults by Mr Z, who was much larger than them, as well as fear of further attacks.

Nottingham City Council (18 018 188)

Report Upheld School transport 10-Nov-2020

Summary: Miss B complains that; the Council unreasonably refused to provide home to school transport for her son C to his previous school and the special academy for pupils with moderate learning difficulties named in his Education Health and Care Plan (EHCP); the Council failed to take proper account of the difficulty C has walking long distances due to his hypermobility, or his diagnoses of autism, attention deficit hyperactivity disorder (ADHD) and oppositional defiant disorder (ODD) which make it difficult for him to use regular public transport; as a result, in order to get C to and from school, she has had to pay £400 a month to take C in a private taxi; this put her into debt on her utility bills and she was no longer able to afford the cost of a taxi for C; and this in turn has severely affected his school attendance and his social and educational development.

Surrey County Council (19 016 358)

Report Upheld School transport 04-Nov-2020

Summary: Mrs X complains the Council failed to tell her she had to apply for post 16 transport for her son, Y, causing her financial loss and Y to miss the start of school.

Leicestershire County Council (19 004 977)

Report Upheld Other 21-Oct-2020

Summary: Councils are required by law to secure between 570 and 1,140 hours of free childcare over no fewer than 38 weeks for qualifying children in their area. This is known as the Free Early Education Entitlement. Leicestershire County Council has an agreement with Kiddi Caru Day Nursery and Preschool in Market Harborough to deliver the Free Early Education Entitlement. Mr F complains he was charged a "top-up" by Kiddi Caru Day Nursery and Preschool in Market Harborough for childcare that should have been free. Both Kiddi Caru and the Council dismissed his complaint.

Sheffield City Council (18 004 957)

Report Upheld Special educational needs 25-Sep-2020

Summary: Miss B complains about the Council's provision for her son G's education and Special Educational Needs (SEN) between September 2014 and September 2019.

Coventry City Council (19 008 896)

Report Upheld School transport 10-Aug-2020

Summary: Mr B complains that the Council refused his application for home to school transport for his daughter.

Buckinghamshire County Council (19 001 498)

Report Upheld School transport 24-Jul-2020

Summary: Mrs X complains the Council has not provided free home to school transport despite agreeing her children are eligible. The Council pays her mileage for two
journeys but does not pay for her return home and outward journey. The Council did not properly consider her appeal.