Nottingham City Council (18 018 188)

Report Upheld School transport 10-Nov-2020

Summary: Miss B complains that; the Council unreasonably refused to provide home to school transport for her son C to his previous school and the special academy for pupils with moderate learning difficulties named in his Education Health and Care Plan (EHCP); the Council failed to take proper account of the difficulty C has walking long distances due to his hypermobility, or his diagnoses of autism, attention deficit hyperactivity disorder (ADHD) and oppositional defiant disorder (ODD) which make it difficult for him to use regular public transport; as a result, in order to get C to and from school, she has had to pay £400 a month to take C in a private taxi; this put her into debt on her utility bills and she was no longer able to afford the cost of a taxi for C; and this in turn has severely affected his school attendance and his social and educational development.

Surrey County Council (19 016 358)

Report Upheld School transport 04-Nov-2020

Summary: Mrs X complains the Council failed to tell her she had to apply for post 16 transport for her son, Y, causing her financial loss and Y to miss the start of school.

Sheffield City Council (18 004 957)

Report Upheld Special educational needs 25-Sep-2020

Summary: Miss B complains about the Council's provision for her son G's education and Special Educational Needs (SEN) between September 2014 and September 2019.

Coventry City Council (19 008 896)

Report Upheld School transport 10-Aug-2020

Summary: Mr B complains that the Council refused his application for home to school transport for his daughter.

Buckinghamshire County Council (19 001 498)

Report Upheld School transport 24-Jul-2020

Summary: Mrs X complains the Council has not provided free home to school transport despite agreeing her children are eligible. The Council pays her mileage for two
journeys but does not pay for her return home and outward journey. The Council did not properly consider her appeal.

Norfolk County Council (18 019 103)

Report Upheld Special educational needs 13-Mar-2020

Summary: Ms X says the Council failed to provide her son (Y) with suitable education when his school placement broke down. Ms X also says her son's Education Health and Care (EHC) plan is not fit for purpose.

East Sussex County Council (18 012 500)

Report Upheld School transport 20-Jan-2020

Summary: Mr X complains about the Council's decision to provide home to college transport for his adult learner son, Mr A, for four days a week instead of five days. Mr X says the Council considered irrelevant information when it made its decision.

Luton Borough Council (18 012 490)

Report Upheld Special educational needs 20-Dec-2019

Summary: Ms X complains the Council failed to review and update her child's (Y's) original Education and Health Care (EHC) Plan, dated August 2015, until October 2018; failed to respond appropriately to her concerns about Y's deteriorating behaviour in 2017 and 2018, and her requests in March 2018 for early review of Y's EHC Plan, a new assessment by an educational psychologist and then for a complete reassessment of Y's needs; failed to gather sufficient professional evidence before the annual review which started in June 2018 and then delayed producing an amended EHC Plan; and delayed dealing with her complaint about these issues and failed to resolve the complaint satisfactorily.

Derby City Council (18 015 698)

Report Upheld Special educational needs 06-Dec-2019

Summary: Mrs B complains that the Council delayed excessively in producing a final education and healthcare plan (EHCP) for her daughter C, failed to provide any education since September 2016 and repeatedly threatened Mrs B with legal action for her daughter's non-attendance at school.

London Borough of Richmond upon Thames (18 001 501)

Report Upheld Special educational needs 18-Oct-2019

Summary: Mr and Mrs X complain the Council failed to make the provision specified in their daughter's (Ms X) Education Health and Care (EHC) Plan between July 2016 and February 2018. The Council repeatedly allowed matters to drift and failed to review her EHC Plan during long periods when it knew it was out of date. It also failed to keep proper records. Ms X lost out on the provision she needed and was left frustrated. Mr and Mrs X were also put to considerable time and trouble in having to repeatedly chase the Council. Its poor record keeping made it hard for us to establish the full facts.