Recent reports in this category are shown below:
Report Upheld Special educational needs 06-Jun-2019
Summary: Mrs X complained that the Council failed to provide her son (referred to in this report as Y) with an education for five years because he had regularly not been in school and no alternative provision had been made. She also complained that Y had not received the support set out in his Statement of Special Educational Needs (SEN).
Report Upheld Other 04-Jun-2019
Summary: Miss X complains the Council did not have good reason to ask her to prove the education she was providing for her son, Y was suitable. Although it would in due course have sought to visit anyway, it made its first request based on information that was wrong, and continued to ask for proof even when the actual allegation gave no reason to pursue the matter. This went on for more than six months. The Council threatened to issue a school attendance order against Miss X and maintained its position despite our warnings that its action had no basis. Miss X could have prevented the Council continuing its course by giving it the evidence she showed us. But the Council's actions in asking for proof would still have caused her frustration in having to justify her actions when the basis for its request was the allegation that gave no reason for concern. Its actions have also left Miss X with an understandable loss of trust in the Council.
Report Upheld Special educational needs 18-Apr-2019
Summary: Mr X complains that the Council has delayed in issuing an Education, Health and Care Plan (EHC Plan) for his son. As a result, the complainant has had to pay for the educational support his son required.
Report Upheld Special educational needs 17-Apr-2019
Summary: Mrs B complains about multiple failings by the Council in connection with the provision of an Education, Health and Care (EHC) plan for her child.
Report Upheld School transport 03-Apr-2019
Summary: A mother complains about the way the Council assessed her son's eligibility for post-19 transport funding assistance. The Council did not properly consider his application and significant delay meant that she had to transport her son to college every day, unsupported.
Report Upheld School transport 13-Mar-2019
Summary: Mrs B complained to us in 2016 about the Council's decision to refuse her younger daughter, C, home to school transport to the secondary school that she attends (reference: 16 008 920 ). We found that the Council's policy did not comply with the Home to school travel and transport guidance, and it should have offered C home to school transport. The Council agreed to provide home to school transport for C to her present school from the date of our decision; reimburse Mrs B for the actual home to school transport costs she incurred for C from September 2016 (up to a maximum of £700); and maintain its current Home to School Transport Policy for the present but review it within three months in light of our guidance. Mrs B complains that the Council has failed to carry out the agreed actions.
Report Upheld Special educational needs 08-Feb-2019
Summary: Mr X complains the Council took 18 months between July 2015 and January 2017 to issue a final Education Health and Care (EHC) Plan for his disabled son, Y. This delayed his right of appeal against the EHC Plan and prevented Y from receiving the correct provision for 15 months longer than necessary. The Council also knew about missing occupational therapy (OT) provision for Y six months earlier than it claimed, forcing Mr X to chase the matter for longer than necessary. Finally, the Council sought to restrict Mr X's communications when it had no good reason to do so. This caused him avoidable frustration, more so as the Council had previously failed to communicate with him properly in a complaint (reference 15 003 601) where we found it had denied Y free home-to-school transport for six months in 2015.
Report Upheld Special educational needs 23-Jan-2019
Summary: Miss X complains the Council has failed to provide her son with a suitable full time education since he was excluded from Primary School in October 2015. She says there were delays in the Council assessing her son's educational needs and it sent him to a school some distance away and failed to provide help with transport costs.
Report Upheld Special educational needs 18-Jan-2019
Summary: Ms M complained the Council delayed in providing her daughter with suitable full-time education and it was unaware of what provision was available in its area and surrounding areas.
Report Upheld Special educational needs 31-Oct-2018
Summary: Mrs X complains about the Council's failure to provide her son with suitable education provision and delay in issuing his Education, Health and Care (EHC) Plan.