Education


Recent reports in this category are shown below:

  • Derby City Council (23 009 736)

    Report Upheld School transport 14-May-2025

    Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

  • Derby City Council (23 008 547)

    Report Upheld School transport 14-May-2025

    Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

  • Derby City Council (23 013 529)

    Report Upheld School transport 14-May-2025

    Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.

  • London Borough of Southwark (24 008 798)

    Statement Not upheld Special educational needs 22-Apr-2025

    Summary: We have discontinued our investigation into Miss X’s complaint that the Council did not secure the provision in her daughter’s Education, Health and Care Plan. The Council acknowledged its failure and offered a substantial remedy. Further investigation is unlikely to lead to a different outcome.

  • Thurrock Council (24 015 180)

    Statement Upheld Special educational needs 22-Apr-2025

    Summary: Ms A complained that the Council has failed to secure the provision in her child’s Education, Health and Care Plan. She says her child’s health, education and long term development have been negatively impacted by this. We found the Council at fault. The Council has agreed to apologise and provide a payment to Ms A and to her child in recognition of the injustice caused.

  • North Yorkshire Council (24 020 845)

    Statement Closed after initial enquiries Other 22-Apr-2025

    Summary: We will not investigate this complaint about the Council’s refusal to accept a complaint about alleged bullying of Mrs X’s child. There is not enough evidence of fault to warrant our further involvement.

  • London Borough of Sutton (24 008 656)

    Statement Upheld Special educational needs 21-Apr-2025

    Summary: On behalf of her daughter, K, Mrs B complained the Council failed to complete an annual review and provide the provision detailed in her daughters Education, Health and Care Plan. We have found the Council at fault for a delay in issuing the final Education, Health and Care Plan and a delay in transferring the Education, Health and Care Plan to a new Council. This caused distress, frustration and uncertainty for K and Mrs B. The Council has agreed to apologise and make a symbolic payment to K and Mrs B to remedy the injustice caused.

  • Somerset Council (24 010 694)

    Statement Upheld Special educational needs 21-Apr-2025

    Summary: Miss X complained the Council delayed issuing her child, Y’s, Education, Health and Care Plan. She says this resulted in Y missing out on a suitable education and their special educational needs provision. The Council delayed issuing Y’s Plan and delayed Miss X’s right of appeal to the SEN Tribunal. This was fault. The Council has agreed to apologise to Miss X and make a payment to remedy the impact of its actions.

  • London Borough of Bromley (24 011 536)

    Statement Upheld Special educational needs 21-Apr-2025

    Summary: Mx G complained the Council failed to issue an education, health and care (EHC) plan after a review, delayed completing a reassessment of her needs, did not secure educational provision in accordance with her existing EHC plan, and failed to honour an agreement to provide a personal budget to fund her provision, meaning her mother, Mrs P, had to do this instead. We consider the Council was at fault on all points of complaint. This caused uncertainty and distress to Mx G and Mrs P, for which the Council has agreed to apologise and offer a financial remedy.

  • Hertfordshire County Council (24 013 472)

    Statement Not upheld Special educational needs 21-Apr-2025

    Summary: Mr X complained the Council failed to provide suitable education for his child, Z, when Z missed significant amounts of education over several years. We have not investigated this complaint. This is because most of the complaint is late and because investigating the other part would not lead to a worthwhile outcome, nor the outcome Mr X is seeking.

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