Essex County Council (25 005 252)

Statement Upheld Special educational needs 31-Mar-2026

Summary: Mrs X complained about the way the Council carried out the Education Health and Care Plan process for her daughter (Y). She also complained about the Council’s delays in arranging education and special educational provision for Y and the Council’s actions in response to her Personal budget request. We found fault with the Council for the delay in arranging special educational provision for Y, as well as for the delays and failings with the Annual Review and the Personal budget process. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments to Mrs X to recognise her and Y’s injustice. The Council has also agreed to review its record keeping.

Kent County Council (25 007 298)

Statement Upheld Special educational needs 31-Mar-2026

Summary: The Council failed to consider its section 19 duty, delayed completing annual reviews of an education, health and care plan and failed to communicate with Mrs X. That meant Mrs X’s daughter missed out on education, Mrs X experienced distress and Mrs X’s appeal right was delayed. An apology and payment to Mrs X is satisfactory remedy.

Hampshire County Council (25 011 249)

Statement Closed after initial enquiries Special educational needs 31-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. Part of the complaint is late and there is no good reason for us to consider it now.

Kirklees Metropolitan Borough Council (25 012 504)

Statement Closed after initial enquiries Special educational needs 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request that it issue his child with an Education, Health and Care Plan. Mr X appealed to the Tribunal which places this part of his complaint outside of our jurisdiction. There is not enough evidence of fault by the Council to warrant us investigating Mr X’s claim the Council failed to provide his child with sufficient nursery education.

Dudley Metropolitan Borough Council (25 013 693)

Statement Closed after initial enquiries Special educational needs 31-Mar-2026

Summary: We cannot investigate this complaint about the Council’s failure to provide appropriate education or special educational provison to Mr X’s sister, Y. This is because Mr X used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the matters which he complains of are the subject of the appeal.

London Borough of Bromley (25 013 696)

Statement Closed after initial enquiries Special educational needs 31-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her child’s education. Miss X is unhappy with the content of her child’s Education, Health and Care Plan. It was reasonable for Miss X to appeal this to the First-tier Tribunal (Special Educational Needs and Disability).

West Berkshire Council (25 015 500)

Statement Closed after initial enquiries School transport 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about his request for a free bus pass for his child. This is because there is not enough evidence of fault by the Council to justify investigating.

London Borough of Ealing (25 017 461)

Statement Closed after initial enquiries Special educational needs 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the handling of his child’s Education, Health and Care Plan. Part of the complaint is late and it was reasonable for Mr X to complain sooner. The remainder of Mr X’s complaint is premature.

Newcastle upon Tyne City Council (25 020 529)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate this complaint about action taken by the Council regarding Mr X and Ms Y’s child’s school attendance, which led to court action. We will also not investigate the Council’s handling of the matter. This is because an investigation would not lead to a different outcome or achieve anything more. Mr X and Ms Y have also not suffered injustice significant enough to warrant our involvement.

Essex County Council (25 029 672)

Statement Closed after initial enquiries School admissions 31-Mar-2026

Summary: We will not investigate this complaint about school admissions. This is because it is unlikely we would find fault with the issues complained about.