Recent reports in this category are shown below:
Report Upheld Special educational needs 22-Aug-2019
Summary: Mrs X complains about the Council's failure to make alternative educational provision for her son, Y, for more than a year when he was out of school. The Council agreed with Y's school's approach in excluding him informally in breach of the School Exclusions Code 2017. It also failed to make educational provision for him for more than a year, or to meet his special educational needs, or to update his Education Health and Care Plan. This meant Y lost out on education he needed. Although delays by the Council in dealing with Mrs X's complaint were only slight, the Council's corporate complaints procedure lacks timescales and has the potential to cause injustice to future complainants by delay.
Report Upheld Special educational needs 15-Aug-2019
Summary: Mr B complains the Council has failed to ensure his son C received the provision detailed in his Education, Health and Care plan. He also complains it failed to arrange suitable alternative provision whilst C was out of mainstream education.
Report Upheld Alternative provision 10-Jul-2019
Summary: Mrs X complained the Council failed to provide education to her daughter Y when
she refused to go to school because of high levels of anxiety.
Report Upheld Alternative provision 02-Jul-2019
Summary: Mr and Mrs X complained the Council delayed in providing their child, D, with a suitable education when she was not able to attend school for medical reasons. This caused the family significant distress and D missed out on education for 14 months.
Report Upheld Special educational needs 28-Jun-2019
Summary: Mrs B complains about the Council's handling of her requests for an Education, Health and Care Plan for her son.
Report Upheld Special educational needs 06-Jun-2019
Summary: Mrs X complained that the Council failed to provide her son (referred to in this report as Y) with an education for five years because he had regularly not been in school and no alternative provision had been made. She also complained that Y had not received the support set out in his Statement of Special Educational Needs (SEN).
Report Upheld Other 04-Jun-2019
Summary: Miss X complains the Council did not have good reason to ask her to prove the education she was providing for her son, Y was suitable. Although it would in due course have sought to visit anyway, it made its first request based on information that was wrong, and continued to ask for proof even when the actual allegation gave no reason to pursue the matter. This went on for more than six months. The Council threatened to issue a school attendance order against Miss X and maintained its position despite our warnings that its action had no basis. Miss X could have prevented the Council continuing its course by giving it the evidence she showed us. But the Council's actions in asking for proof would still have caused her frustration in having to justify her actions when the basis for its request was the allegation that gave no reason for concern. Its actions have also left Miss X with an understandable loss of trust in the Council.
Report Upheld Special educational needs 18-Apr-2019
Summary: Mr X complains that the Council has delayed in issuing an Education, Health and Care Plan (EHC Plan) for his son. As a result, the complainant has had to pay for the educational support his son required.
Report Upheld Special educational needs 17-Apr-2019
Summary: Mrs B complains about multiple failings by the Council in connection with the provision of an Education, Health and Care (EHC) plan for her child.
Report Upheld School transport 03-Apr-2019
Summary: A mother complains about the way the Council assessed her son's eligibility for post-19 transport funding assistance. The Council did not properly consider his application and significant delay meant that she had to transport her son to college every day, unsupported.