Trafford Council (24 018 478)

Statement Closed after initial enquiries School admissions 01-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.

Essex County Council (24 018 709)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Essex County Council (24 018 752)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

London Borough of Sutton (24 018 797)

Statement Closed after initial enquiries School transport 01-Apr-2025

Summary: We will not investigate this complaint about the support offered with home to school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Leicestershire County Council (24 019 030)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s delay in issuing an Education, Health and Care Plan for her child. This is because the Council has provided a suitable remedy for the issue. We cannot investigate Miss X’s complaint about the contents of the final Education, Health and Care Plan because Miss X has used her right of appeal to the SEND Tribunal.

London Borough of Lewisham (24 019 036)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We cannot investigate Mrs X’s complaint about the naming of a school in her child’s Education Health and Care Plan. This is because Mrs X used her right of appeal to a tribunal, and the issues she has raised are not separable from that appeal.

Swindon Borough Council (24 019 433)

Statement Closed after initial enquiries Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council has not provided her child with a suitable education. This is because there is not enough evidence of fault.

Essex County Council (24 019 445)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Essex County Council (24 019 601)

Statement Upheld Special educational needs 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Devon County Council (24 007 194)

Statement Upheld Alternative provision 01-Apr-2025

Summary: Ms X complained about delays in the EHC needs assessment process and in issuing an EHC Plan for her daughter. Ms X also complains the Council failed to provide her daughter with a suitable education when she was unable to attend school. We found the delays in the EHC plan process and in issuing a final EHC Plan is fault. As was the failure to provide suitable alternative educational provision. These faults have caused Ms X frustration, distress and uncertainty and have meant that Y has missed out on education. The Council has agreed to apologise to Ms X and Y and make payments to remedy the injustice.