Education

London Borough of Richmond upon Thames (18 013 211)

Report Upheld Special educational needs 18-Oct-2019

Summary: Mr and Mrs X complain the Council failed to make the provision specified in their daughter's (Ms X) Education Health and Care (EHC) Plan between July 2016 and February 2018. The Council repeatedly allowed matters to drift and failed to review her EHC Plan during long periods when it knew it was out of date. It also failed to keep proper records. Ms X lost out on the provision she needed and was left frustrated. Mr and Mrs X were also put to considerable time and trouble in having to repeatedly chase the Council. Its poor record keeping made it hard for us to establish the full facts.

London Borough of Richmond upon Thames (18 001 501)

Report Upheld Special educational needs 18-Oct-2019

Summary: Mr and Mrs X complain the Council failed to make the provision specified in their daughter's (Ms X) Education Health and Care (EHC) Plan between July 2016 and February 2018. The Council repeatedly allowed matters to drift and failed to review her EHC Plan during long periods when it knew it was out of date. It also failed to keep proper records. Ms X lost out on the provision she needed and was left frustrated. Mr and Mrs X were also put to considerable time and trouble in having to repeatedly chase the Council. Its poor record keeping made it hard for us to establish the full facts.

London Borough of Richmond upon Thames (18 003 307)

Report Upheld Special educational needs 18-Oct-2019

Summary: Mr and Mrs X complain the Council failed to make the provision specified in their daughter's (Ms X) Education Health and Care (EHC) Plan between July 2016 and February 2018. The Council repeatedly allowed matters to drift and failed to review her EHC Plan during long periods when it knew it was out of date. It also failed to keep proper records. Ms X lost out on the provision she needed and was left frustrated. Mr and Mrs X were also put to considerable time and trouble in having to repeatedly chase the Council. Its poor record keeping made it hard for us to establish the full facts.

London Borough of Bexley (19 004 764)

Report Upheld School transport 02-Oct-2019

Summary: The Council failed to comply with an Ombudsman recommendation to carry out a new assessment of eligibility in three complaints about home to school transport for children with special educational needs (SEN) and mobility difficulties. We are issuing this report because the Council did not comply with our recommendations. We are concerned that, despite the service improvements the Council says it has made, it repeated the same fault.

London Borough of Bexley (19 004 765)

Report Upheld School transport 02-Oct-2019

Summary: The Council failed to comply with an Ombudsman recommendation to carry out a new assessment of eligibility in three complaints about home to school transport for children with special educational needs (SEN) and mobility difficulties. We are issuing this report because the Council did not comply with our recommendations. We are concerned that, despite the service improvements the Council says it has made, it repeated the same fault.

London Borough of Bexley (19 003 689)

Report Upheld School transport 02-Oct-2019

Summary: The Council failed to comply with an Ombudsman recommendation to carry out a new assessment of eligibility in three complaints about home to school transport for children with special educational needs (SEN) and mobility difficulties. We are issuing this report because the Council did not comply with our recommendations. We are concerned that, despite the service improvements the Council says it has made, it repeated the same fault.

Worcestershire County Council (18 009 584)

Report Upheld Special educational needs 22-Aug-2019

Summary: Mrs X complains about the Council's failure to make alternative educational provision for her son, Y, for more than a year when he was out of school. The Council agreed with Y's school's approach in excluding him informally in breach of the School Exclusions Code 2017. It also failed to make educational provision for him for more than a year, or to meet his special educational needs, or to update his Education Health and Care Plan. This meant Y lost out on education he needed. Although delays by the Council in dealing with Mrs X's complaint were only slight, the Council's corporate complaints procedure lacks timescales and has the potential to cause injustice to future complainants by delay.

Dorset County Council (18 016 599)

Report Upheld Special educational needs 15-Aug-2019

Summary: Mr B complains the Council has failed to ensure his son C received the provision detailed in his Education, Health and Care plan. He also complains it failed to arrange suitable alternative provision whilst C was out of mainstream education.

Leeds City Council (18 011 706)

Report Upheld Alternative provision 10-Jul-2019

Summary: Mrs X complained the Council failed to provide education to her daughter Y when she refused to go to school because of high levels of anxiety.

Oxfordshire County Council (18 009 005)

Report Upheld Alternative provision 02-Jul-2019

Summary: Mr and Mrs X complained the Council delayed in providing their child, D, with a suitable education when she was not able to attend school for medical reasons. This caused the family significant distress and D missed out on education for 14 months.