Devon County Council (25 011 505)

Statement Upheld Special educational needs 28-Apr-2026

Summary: Ms X complained the Council failed to complete an Education, Health and Care needs assessment for her child within statutory timeframes. We found the Council at fault for significant delays, causing significant frustration, distress and uncertainty. The Council has agreed to apologise and make a symbolic to recognise the injustice caused.

Kent County Council (25 012 224)

Statement Not upheld School transport 28-Apr-2026

Summary: We did not find fault with the Council’s decision to change home to school transport arrangements for the complainant’s son.

Devon County Council (25 006 898)

Statement Upheld Special educational needs 28-Apr-2026

Summary: Miss X complained the Council did not correctly amend her child’s Education, Health and Care Plan and delayed providing them with special educational provision after a tribunal order. She said the Council’s failings negatively impacted her child’s progress at school. We found fault by the Council for failing to provide Miss X’s child with support which caused them to miss provision and caused Miss X distress. The Council has agreed to apologise and make a payment to Miss X to remedy the injustice caused.

Knowsley Metropolitan Borough Council (25 017 873)

Statement Upheld Special educational needs 28-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay. It is unlikely that we could add anything else to the Council’s response about communication issues.

South Gloucestershire Council (25 018 037)

Statement Closed after initial enquiries Special educational needs 28-Apr-2026

Summary: We will not investigate this complaint about the Council’s refusal to respond to a request for reassessment, alternative educational provision and the delivery of an Education, Health and Care Plan. This is because the complaint is late and there is no good reason to exercise discretion to investigate it now.

Leicester City Council (25 020 034)

Statement Closed after initial enquiries School transport 28-Apr-2026

Summary: We will not investigate Ms X’s complaint about post-16 transport for her daughter because there is not enough evidence of fault to justify an investigation.

Essex County Council (25 020 243)

Statement Upheld Special educational needs 28-Apr-2026

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate

Suffolk County Council (25 020 807)

Statement Closed after initial enquiries Special educational needs 28-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision to only include recent documents as annexes to an Education, Health and Care plan. This is because there is insufficient evidence of injustice to warrant further investigation.

City of Doncaster Council (25 025 524)

Statement Upheld Special educational needs 28-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to meet the provision detailed in his child’s Education Health and Care (EHC) plan. This is because doing so would not add to the investigation carried out by the Council.

Royal Borough of Windsor and Maidenhead Council (25 008 191)

Statement Not upheld Special educational needs 27-Apr-2026

Summary: Miss X complains the Council has failed to ensure her son had access to full time education and received the special educational provision in his Education Health and Care Plan causing distress and lost educational opportunity. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.