Shropshire Council (25 006 308)

Report Upheld Special educational needs 17-Jun-2026

Summary: We upheld Mrs X’s complaint about a delay in transferring her child Y’s Education, Health and Care Plan when they moved into Shropshire. The delay meant Y did not receive the educational provision in his Education, Health and Care Plan between February and July 2025 which was an important year for him. Mrs X and Y are an armed forces family and the gap in Y’s education made the move and settling into the area more difficult and stressful. Communication was also not in line with our expected standards which caused Mrs X avoidable frustration.

East Sussex County Council (25 007 896)

Statement Upheld Special educational needs 16-Jun-2026

Summary: Miss X complained the Council failed to provide her child, Y, with the provision set out in his Education, Health and Care Plan, and with alternative provision when he stopped attending school. Miss X also complained the Council delayed finding a suitable placement for Y. There was fault by the Council which cause injustice to Y and Miss X. The Council will take action to remedy the injustice caused.

Derby City Council (25 011 332)

Statement Upheld Special educational needs 16-Jun-2026

Summary: We found fault by the Council on Miss Y’s complaint about it failing to take actions in a mediation agreement and provide updates by set deadlines. It failed to meet timescales, resulting in delays. It gave incorrect advice about personal budgets and failed to send her an application when it said it would. It also failed to keep proper records. The agreed action remedies the injustice caused.

Wiltshire Council (25 015 626)

Statement Upheld Special educational needs 16-Jun-2026

Summary: Mr X complained about the Council’s delay in issuing his daughter’s final Education Health and Care Plan following its Annual Review. We found the Council at fault. The Council’s fault caused injustice to Mr X as for many months he could not challenge the Council’s position on his daughter’s school placement. The Council has agreed to apologise and make a payment to recognise Mr X’s distress. The Council has already introduced an Action Plan to address its delays with the Annual Review process.

London Borough of Newham (25 017 682)

Statement Closed after initial enquiries Special educational needs 16-Jun-2026

Summary: We will not investigate Miss Y’s complaint about the Council’s refusal to carry out an Education, Health and Care needs assessment for her child. Miss Y has a right to appeal to the SEND Tribunal, and it is reasonable to expect her to use this right.

Coventry City Council (25 021 691)

Statement Closed after initial enquiries Alternative provision 16-Jun-2026

Summary: We cannot investigate part of this complaint because it is about what happened in a school and the law prevents us from investigating such matters. We will not investigate part of this complaint about alternative education provision because there is insufficient evidence of fault in the Council’s actions.

Leeds City Council (25 021 735)

Statement Closed after initial enquiries Other 16-Jun-2026

Summary: We cannot investigate this complaint about what happened in Mr X’s child’s school because the law does not allow us to investigate what happens in schools. We cannot investigate his complaint about changes to his child’s Education, Health and Care Plan as he has used his right to appeal at the First-tier Tribunal (Special Educational Needs and Disability).

North Yorkshire Council (25 024 380)

Statement Upheld School transport 16-Jun-2026

Summary: There was fault in the way the Council publicised its new home to school transport policy, but this did not cause Mr X a significant injustice. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the decision not to provide free home to school transport.

Essex County Council (25 027 601)

Statement Upheld Special educational needs 16-Jun-2026

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

Hertfordshire County Council (26 003 186)

Statement Closed after initial enquiries School admissions 16-Jun-2026

Summary: We will not investigate Mrs X’s complaint about not being offered a place at her preferred school. It is reasonable to expect her to appeal that decision. The Office of the Schools Adjudicator is better placed to consider if the Council’s schools admissions scheme complies with the guidance.