Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.


Recent reports in this category are shown below:

  • Dorset Council (21 002 722)

    Report Upheld Special educational needs 22-Jun-2022

    Summary: Ms B complained that Dorset Council failed to adequately meet her eleven-year- old son's educational and special educational needs from 2020 until it identified and placed him at a special needs school in 2021. She also complained that Council officers changed frequently, consistently failed to respond to her calls and emails and failed to deal properly with her complaints.

  • Suffolk County Council (21 003 011)

    Report Upheld Special educational needs 30-May-2022

    Summary: Officer 1 Case Officer 2 Case Officer 3 Officer B Lead Area Co-ordinator Report summary Mrs X complained that the Council failed to ensure her daughter received the Occupational Therapy (OT) support set out in her Education, Health and Care (EHC) plan from February 2020

  • St Andrew's RC School (21 006 088)

    Report Upheld School admissions 24-May-2022

    Summary: Mrs B complained about the appeal panel failing to follow proper procedures when it rejected her appeal against the School governors' decision to refuse her son a place in year 7. As a result, the family is under a great amount of stress, and she has the uncertainty of not knowing whether the outcome would have differed had the panel considered it properly.

  • Devon County Council (20 008 832)

    Report Upheld Special educational needs 04-Feb-2022

    Summary: Ms B complained that Devon County Council failed to make arrangements for her daughter's transfer to post-16 education. This is despite her daughter having special needs detailed in an Education, Health and Care Plan and the Council therefore being responsible for making these arrangements. Ms B said that as a result of the Council's failings her daughter missed out on education and specialist support. Ms B also said it resulted in her losing her tax credits which were withdrawn because her daughter was not in school.

  • Wirral Metropolitan Borough Council (21 000 181)

    Report Upheld Special educational needs 03-Feb-2022

    Summary: Ms Z complained on behalf of Mr Y and his mother, Ms X, that the Council: took too long to review Mr Y's Education, Health and Care (EHC) plan, despite being aware he was not in education, failed to secure any of the provision in the EHC plan and failed to issue an amended plan or other decision which delayed their appeal rights; failed to act in line with Care Act duties. As a result, Mr Y missed out on education and social care support and the Council's proposed remedy did not reflect the injustice to them.

  • Hertfordshire County Council (20 010 003)

    Report Upheld Special educational needs 02-Feb-2022

    Summary: Mrs X complains the Council has failed to secure the provision in her son, Y's, education, health and care (EHC) plan.

  • Staffordshire County Council (20 000 770)

    Report Upheld Special educational needs 01-Oct-2021

    Summary: Ms B complained the Council: failed to review and update C's Education and Health Care (EHC) Plan; and refused their request for a personal budget. Ms B says the delays meant they could not appeal the Council's decision about who should provide speech and language therapy, or whether C should have occupational therapy (OT) input; C lost access to speech and language therapy and OT; the lack of therapies caused C distress. Her mental health declined. A move to a post-16 college was affected; and they had to pay for a private OT assessment.

  • Staffordshire County Council (20 010 985)

    Report Upheld School transport 17-Aug-2021

    Summary: Mrs J complained the Council refused to fund travel costs for her daughter K, to attend school. A Tribunal had decided attendance at that school was not unreasonable public expenditure. And there is no viable public transport route to the school. This means Mrs J has had to arrange her own transport to get K to school.

  • Manchester City Council (19 021 158)

    Report Upheld Alternative provision 29-Jul-2021

    Summary: The complainant, Ms X, complained that the Council delayed in issuing her grandson's Education, Health and Care (EHC) Plan and it failed to provide alternative education for him when he was unable to attend his primary school.

  • Central Bedfordshire Council (19 018 501)

    Report Upheld Alternative provision 14-Jul-2021

    Summary: Mr and Mrs X complained that the Council failed to provide alternative education for their son (B) who was unable to attend school for medical reasons.