Decision search
Your search has 57213 results
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Statement Closed after initial enquiries Licensing 05-Nov-2025
Summary: We cannot investigate this complaint about a taxi license being revoked because Miss Y has used her right to appeal the revocation and the matter is being considered by the courts.
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Coventry City Council (25 011 785)
Statement Upheld Council tax support 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about council tax. This is because the Council has already provided a satisfactory remedy.
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Coventry City Council (25 008 291)
Statement Upheld Council tax 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about council tax. This is because the Council has already provided a satisfactory remedy.
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Essex County Council (25 008 395)
Statement Closed after initial enquiries Highway repair and maintenance 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council not repairing a damaged footbridge or stopping the public from using it, and how it responded to his correspondence and complaint. There is not enough evidence of fault in the Council’s decision-making process nor sufficient significant personal injustice caused to him by the matters complained of to warrant us investigating. An investigation would not lead to a different outcome. We do not investigate councils’ complaint-handling where we are not investigating the core issues which gave rise to the complaint.
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Royal Borough of Greenwich (25 008 603)
Statement Closed after initial enquiries Homelessness 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s homelessness application. There is insufficient evidence of fault to warrant an investigation.
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Derby City Council (25 007 995)
Statement Closed after initial enquiries Allocations 05-Nov-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to lower the banding priority of a housing application in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Essex County Council (25 008 013)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Stockport Metropolitan Borough Council (25 008 022)
Statement Closed after initial enquiries Safeguarding 05-Nov-2025
Summary: We will not investigate this complaint about adult social care at home, and damage to personal property. This is because it is unlikely we would add to the Council’s investigation or reach a different outcome. An insurance company is better placed to consider the claim for damaged property.
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Essex County Council (25 008 156)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leeds City Council (25 008 165)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint that the Council delayed issuing an Education Health and Care plan for the complainant’s son. This is because investigation would not lead to a different outcome.