Decision search
Your search has 57213 results
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Sheffield City Council (24 003 836)
Statement Closed after initial enquiries Disabled children 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s fairly to properly investigate and support her when her child was coming out of school with bump notes. There is insufficient evidence of fault in the statutory children’s complaints process to justify us re-investigating and it is unlikely that further investigation would lead to a different outcome.
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Hertfordshire County Council (24 015 117)
Statement Upheld Special educational needs 05-Nov-2025
Summary: There was significant delay in updating an Education, Health and Care Plan which meant the family did not have an appeal right at a time when they had lost confidence in the named school. There was a failure to provide alternative education once the Council agreed the placement was untenable until a new school place was found. The Council has agreed to apologise and make symbolic payments to acknowledge the distress caused.
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London Borough of Enfield (25 006 911)
Statement Closed after initial enquiries Transport 05-Nov-2025
Summary: We cannot investigate this complaint about the Council’s decision to refuse Mr X a Blue Badge. This is because Mr X made an application to the court about the Council’s decision, therefore, we have no jurisdiction to consider this complaint.
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Sheffield City Council (25 007 144)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange suitable education for her son. This is because part of the complaint is late and the remaining issues are too closely linked to the content of the EHC plan, which Mrs X has used her right of appeal to challenge at the Tribunal.
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London Borough of Redbridge (25 007 261)
Statement Closed after initial enquiries Council house sales and leaseholders 05-Nov-2025
Summary: We will not investigate this complaint about the information provided to the complainant about the Right to Buy process when she accepted a tenancy of a Council property. This is because we cannot investigate complaints about the Council acting in its role as a registered social housing provider.
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East Sussex County Council (25 007 434)
Statement Closed after initial enquiries Special educational needs 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care (EHC) Plan because the complainant has appealed to the SEND Tribunal about the content of the EHC Plan, so we have no power to do so.
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London Borough of Enfield (25 007 566)
Statement Closed after initial enquiries Allocations 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision she is not eligible to join its Housing Register because there is insufficient evidence of fault in its decision-making process to justify our involvement.
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London Borough of Harrow (25 007 578)
Statement Upheld Assessment and care plan 05-Nov-2025
Summary: We will not investigate Mrs X’s complaint about matters in connection with her relative’s needs assessment. This is because we could not add to the Council’s previous investigation which has offered a suitable remedy in the form of a needs assessment.
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North Yorkshire Council (25 007 585)
Statement Closed after initial enquiries Alternative provision 05-Nov-2025
Summary: We will not investigate Miss X’s complaint the Council has failed to provide suitable alternative educational provision for her child. This is because the Council correctly explained to Miss X that the responsibility for providing education fell with a different council. There is not enough evidence of fault by the Council to justify investigating.
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Essex County Council (25 008 942)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.