Decision search
Your search has 57213 results
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Luton Borough Council (25 001 926)
Statement Upheld Homelessness 04-Nov-2025
Summary: Mr X complained about the Council’s handling of his homelessness application. We found the Council at fault. It should apologise and make payment in recognition of the injustice caused.
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Hampshire County Council (25 002 356)
Statement Upheld Special educational needs 04-Nov-2025
Summary: Mrs X complained the Council failed to issue her child, Y’s final Education, Health and Care (EHC) Plan following an annual review within statutory timescales which caused a delay in Y receiving Occupational Therapy (OT) provision. The Council was at fault. It delayed issuing Y’s amended EHC Plan by 27 weeks following an annual review. It also meant Y lost the opportunity to receive specialist OT provision in the Plan between February and July 2025. The Council agreed to apologise to Mrs X and make payments to recognise Y’s loss of OT provision and the distress and uncertainty caused to her.
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Cheshire East Council (25 007 090)
Statement Closed after initial enquiries Refuse and recycling 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his concerns about his neighbour leaving their rubbish out in bin bags, and not responding to his complaint that the neighbour is using the rubbish as a form of anti-social behaviour (ASB). There is not enough evidence of Council fault nor sufficient significant personal injustice caused to him to warrant an investigation. We also cannot achieve the outcomes he seeks. We do not investigate councils’ complaint-handling where we are not investigating the issues giving rise to the complaint.
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Statement Closed after initial enquiries Allocations 04-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s housing register application. There is insufficient evidence of injustice to Ms Y to justify an investigation.
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Ribble Valley Borough Council (25 007 293)
Statement Closed after initial enquiries Private housing 04-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in private rented sector housing. There is insufficient evidence of fault causing sufficient injustice to warrant further investigation.
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Leeds City Council (25 007 309)
Statement Upheld Special educational needs 04-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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East Devon District Council (25 007 596)
Statement Closed after initial enquiries Planning applications 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application for a development near his home. There is not enough evidence of fault to justify our involvement. We also cannot achieve the outcome the complainant wants.
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Kent County Council (25 005 428)
Statement Closed after initial enquiries Other 04-Nov-2025
Summary: We will not investigate this complaint about the care and support the Council provided to the complainant. There is not enough evidence of fault to justify investigating.
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London Borough of Brent (25 005 509)
Statement Closed after initial enquiries Allocations 04-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of its housing duties. Some of the complaint is late. For the remainder, Miss X did not use her appeal rights and there is not enough evidence of fault in the Council not allocating her a property.
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Lark View Care Limited (25 005 536)
Statement Closed after initial enquiries Charging 04-Nov-2025
Summary: We will not investigate Mrs X’s complaint about care charges for her relative, Mr Y. An investigation would be unlikely to lead to a different outcome.