Decision search
Your search has 57213 results
-
Southampton City Council (24 022 015)
Statement Upheld Allocations 05-Nov-2025
Summary: There was fault in the way the Council considered Mrs X’s request for urgent priority on her housing register application. The Council already reconsidered Mrs X’s application during our investigation. It will apologise to Mrs X for the frustration and uncertainty she was caused by its fault.
-
Staffordshire County Council (25 002 643)
Statement Upheld Charging 05-Nov-2025
Summary: We have upheld Ms X’s complaint about a lack of information about the cost of adult social care, which meant she could not make an informed choice about accepting a care package. The Council has agreed to take appropriate steps to remedy the injustice caused.
-
City of York Council (25 002 735)
Statement Closed after initial enquiries Charging 05-Nov-2025
Summary: We will not investigate this complaint about the Council stopping Ms Y’s Section 117 aftercare funding as we have considered part of the complaint before and other aspects of the complaint are late.
-
Leicester City Council (25 005 594)
Statement Closed after initial enquiries Disabled facilities grants 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about delays in the disabled facilities grant process. Some of the matters complained about are late with no good reason to consider them now. In relation to the others, there is not enough evidence of fault to justify an investigation.
-
St Helens Metropolitan Borough Council (25 006 038)
Statement Closed after initial enquiries Charging 05-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council invoiced his wife for her father’s care. This is because any injustice is not significant enough.
-
Rugby Borough Council (25 006 089)
Statement Closed after initial enquiries Private housing 05-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s responsibilities under a lease. It is more appropriate for Ms X to take court action to recover the losses she claims.
-
Tameside Metropolitan Borough Council (25 006 473)
Statement Closed after initial enquiries Child protection 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint because it is a disproportionate use of public resources to do so.
-
Cheshire East Council (25 006 522)
Statement Upheld Special educational needs 05-Nov-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.
-
Surrey County Council (25 006 598)
Statement Closed after initial enquiries Traffic management 05-Nov-2025
Summary: We will not investigate this complaint about highway maintenance and traffic management matters. An investigation would be unlikely to lead to a different outcome.
-
Oldham Metropolitan Borough Council (25 006 850)
Statement Closed after initial enquiries Looked after children 05-Nov-2025
Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s family. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. We will not investigate the rest of Miss X’s complaint because further investigation would not lead to a different outcome and the Information Commissioner’s Office is better placed to consider part of it.