Decision search
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London Borough of Lambeth (24 004 791)
Statement Upheld Homelessness 03-Mar-2025
Summary: The Council was at fault for failing to provide suitable interim and temporary accommodation when Miss X was homeless. It failed to keep oversight of the managing agent acting on its behalf to provide the accommodation. The Council also communicated poorly and delayed accepting the main housing duty. As a result, Miss X experienced avoidable frustration and lived with extensive disrepair. To remedy this injustice, the Council has agreed to apologise, make a payment to Miss X and act to improve its services.
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Leeds City Council (24 004 918)
Statement Upheld School admissions 03-Mar-2025
Summary: Mr X complained the Council’s school admissions appeal panel used false information when deciding about his daughter’s (F) secondary school application. We found fault in the way the school admissions appeal panel made its decision. This fault caused confusion and distress to Mr X and his mother (Mrs Y) but did not affect the outcome of the appeal. The Council has agreed to apologise, to update F’s secondary school application and to make symbolic payments for Mr X’s and Mrs Y’s distress. The Council has also agreed to carry out some service improvements.
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London Borough of Haringey (24 005 456)
Statement Upheld Special educational needs 03-Mar-2025
Summary: Ms X complains that the Council delayed in putting in place the occupational and speech and language therapies provision set out in her child, Y’s, Education, Health and Care Plan which has disadvantaged them. The Council was at fault as it did not deliver the occupational and speech and language therapies between December 2023 and February 2024 which disadvantaged Y. The Council has appropriately remedied the injustice to Y and Ms X by making a payment of £1860.50 for the missed provision. We do not have jurisdiction to consider the lack of provision from February 2024 onwards as Ms X has appealed to the SEND Tribunal.
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Central Bedfordshire Council (24 005 707)
Statement Not upheld Planning applications 03-Mar-2025
Summary: Mr X complained about the Council’s handling of an application and decision to grant planning permission for development near his and other residents’ homes. Mr X said the development increased noise and disturbance and adversely affected residents’ health and wellbeing. We found no fault in the Council’s planning decision making.
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Birmingham City Council (24 006 068)
Statement Upheld Other 03-Mar-2025
Summary: Ms X complains about the actions of the Council’s children’s services team. The Council has investigated her complaint under the children’s statutory complaint procedure, but Ms X disagrees with the findings and complains about delay in the process. Ms X says she has been caused distress and financial losses. We find fault in the actions of the Council in incorrectly using the Children’s Statutory Complaint procedure to investigate Ms X’s complaints and for delay in the process. The Council has agreed to issue an apology, pay Ms X a financial payment and complete service improvements.
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London Borough of Barnet (24 006 682)
Statement Closed after initial enquiries Special educational needs 03-Mar-2025
Summary: Mrs X complained the Council failed to provide her daughter with the speech and language therapy outlined in her Education, Health and Care Plan. We have decided to end our investigation into Mrs X’s complaint. This is because it would have been reasonable for her to have exercised her appeal rights to the SEND Tribunal.
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Bristol City Council (24 007 625)
Statement Upheld Refuse and recycling 03-Mar-2025
Summary: We have completed our investigation. The Council was at fault. It failed repeatedly to provide an assisted collection refuse service to Mrs X. The Council has agreed to apologise to Mrs X and make a symbolic payment to her. It will monitor Mrs X’s collections to make sure the issues are resolved and carry out an internal review.
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Colchester City Council (24 020 439)
Statement Closed after initial enquiries Council tax 03-Mar-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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London Borough of Hammersmith & Fulham (24 008 841)
Statement Upheld Homelessness 03-Mar-2025
Summary: Mr X complained about the way the Council handled his homelessness application. We found fault with the Council’s delay in preparing a Personal Housing Plan for Mr X and in the way it carried out its prevention duty for him. We also found fault in the way the Council communicated with Mr X. The Council’s fault caused injustice to Mr X. The Council has agreed to apologise, to review Mr X’s Personal Housing Plan and to issue a decision ending its prevention duty for Mr X. It has also agreed to make a symbolic payment to recognise Mr X’s distress and to review the Council’s prevention duty process.
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Devon County Council (24 009 626)
Statement Upheld Friends and family carers 03-Mar-2025
Summary: Miss B complained that the Council had failed refund deductions of child benefit from her Special Guardian Allowance to 2019 when she became a special guardian. We found the Council failed to properly consider whether Miss B’s circumstances merited a backdated payment over a longer period. However, the Council has now offered to make a payment of approximately £6,300, representing the deductions back to 2019. We are satisfied this adequately remedies the injustice to Miss B.