Decision search
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Derbyshire Fire & Rescue Service (24 020 319)
Statement Closed after initial enquiries Other 03-Mar-2025
Summary: We will not investigate this complaint about the Authority’s actions at a fire safety inspection, which Mr X said led to a loss of a private training contract. Mr X has an alternative legal remedy through the courts and in the circumstances, it would be reasonable for him to use it.
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North Tyneside Metropolitan Borough Council (24 020 684)
Statement Closed after initial enquiries Child protection 03-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s safeguarding concerns. This is because there is insufficient evidence of fault.
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Reading Borough Council (24 021 043)
Statement Closed after initial enquiries Special educational needs 03-Mar-2025
Summary: We will not investigate Mrs X’s complaint the Council has not provided the educational provision specified in her child’s Education Health and Care Plan until, we have made our decision on a separate complaint.
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Reading Borough Council (24 021 046)
Statement Closed after initial enquiries Special educational needs 03-Mar-2025
Summary: We will not investigate Mrs X’s complaint the Council has not provided the educational provision specified in her child’s Education Health and Care Plan until, we have made a decision on a separate complaint.
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Gloucestershire County Council (24 016 963)
Statement Closed after initial enquiries Child protection 01-Mar-2025
Summary: We will not investigate this complaint that the Council has failed to act in the complainant’s grandchildren’s interests in the course of child protection action, and has unreasonably refused to accept her complaint. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Surrey County Council (24 016 970)
Statement Closed after initial enquiries School transport 01-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for his daughter. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Isle of Wight Council (23 021 055)
Statement Upheld Homelessness 28-Feb-2025
Summary: Miss P complains about a delay in the Council increasing her banding for its housing register. She also complains, when she was homeless, the Council said it could not accommodate her emotional support dog, despite her asking for it as a reasonable adjustment under the Equality Act. We uphold the complaint about the housing of the dog, although for a shorter period than Miss P’s complaint relates to. Miss P says the issues have been distressing and had a negative effect on her mental health. The Council has agreed to our recommended remedy, for the uncertainty and unnecessary time and trouble this will have caused her.
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London Borough of Haringey (24 000 058)
Statement Upheld Allocations 28-Feb-2025
Summary: Ms X complained she is living in a temporary care home placement. She said she lives outside the area of her home and cannot return as it no longer meets her needs. Ms X said this has impacted her quality of life. There was fault in the way the Council did not complete assessments using up to date information in a timely way. There was also fault with the Council complaint handling. This fault distressed Ms X and caused her uncertainty. The Council should apologise, make a financial payment, issue guidance to its staff and fully assess Ms X’s circumstances.
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City of Bradford Metropolitan District Council (24 000 904)
Statement Upheld Residential care 28-Feb-2025
Summary: Mrs Y complained that her late father, Mr W, experienced avoidable injuries during his short time at a Council commissioned residential care home. She also says that staff did not communicate with her properly about the incident and did not properly investigate. We find the home failed to properly assess Mr W’s risks and at the frequency agreed in his care plan. Although we cannot say that Mr W’s fall was preventable, the fault has caused uncertainty for which the Council should apologise and make a symbolic payment for. The home has already implemented some service improvements following Mrs Y's complaint.
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Lancashire County Council (24 001 429)
Statement Upheld Special educational needs 28-Feb-2025
Summary: Mrs X complains the Council delayed in issuing her child’s education, health and care (EHC) Plan, it failed to provide a suitable education when her child was out of school and it failed to communicate with her effectively. The Council is at fault for failing to respond to Mrs X’s complaints and for delays in finalising her child’s EHC Plan. We are unable to investigate matters relating to provision because Mrs X has used her right of appeal. The faults we identified caused an injustice and the Council has agreed to remedy the injustice caused by apologising to Mrs X, providing her with a remedy payment to acknowledge the avoidable distress caused and it has agreed to respond to her outstanding complaint.