Decision search
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City of Bradford Metropolitan District Council (24 018 526)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to correspond with him about a penalty charge notice issued to a third party. This is because there is not enough evidence of fault by the Council and its actions did not cause Mr X significant injustice.
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Birmingham City Council (24 018 583)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to update its records about several penalty charge notices issued to the former tenant of his property. This is because the Council’s actions did not cause Mr X significant injustice.
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London Borough of Camden (24 018 848)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We cannot investigate Ms X’s complaint about the actions of the coroners’ office. We do not have the power to investigate the actions of the coroner or the coroners’ office staff who complete administrative tasks on the coroners’ behalf.
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Milton Keynes Council (24 019 131)
Statement Closed after initial enquiries Planning applications 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council implemented new software for its planning systems. This is because there is insufficient injustice to warrant an investigation.
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Wirral Metropolitan Borough Council (24 019 334)
Statement Closed after initial enquiries Transport 04-Mar-2025
Summary: We will not investigate this complaint about the application process for a Blue Badge renewal. This is because there is insufficient evidence of fault by the Council.
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Solihull Metropolitan Borough Council (24 020 867)
Statement Closed after initial enquiries Trees 04-Mar-2025
Summary: We will not investigate Mrs B’s complaint that Council-owned trees are damaging her property. This is because it is reasonable for Mrs B to take the Council to court.
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London Borough of Barnet (23 013 515)
Statement Not upheld Homelessness 03-Mar-2025
Summary: Mr X complained about the way the Council dealt with Mr Y’s housing and care and support needs. We did not find fault with the actions of the Council’s housing department. The Council’s adult social care department was at fault for failing to complete a proper handover with another council area, insensitively communicating with Mr Y, failing to follow safeguarding procedures and poorly responding to complaints. This caused Mr X frustration and uncertainty and caused Mr Y distress and uncertainty. The Council will apologise for this.
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Bolton Metropolitan Borough Council (24 003 550)
Statement Closed after initial enquiries Planning applications 03-Mar-2025
Summary: We will not investigate this complaint about an alledged delay by the Council to process and decide the complainant’s planning application, as well as how this was considered. This is because the Council’s planning decision, as well as a failure to decide this within the legal time frame, carries a right of appeal to the Planning Inspectorate. This is the body established to consider such matters and we consider it would not be unreasonable for the complainant to exercise her right of appeal.
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London Borough of Southwark (24 003 846)
Statement Closed after initial enquiries Allocations 03-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to award a priority star as part of the complainant’s banding on the housing register. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Homelessness 03-Mar-2025
Summary: Miss X complained the Council provided her with unaffordable interim accommodation and failed to provide her with appropriate support to manage the rent, when she became homeless due to domestic abuse. The Council was at fault as it failed to carry out an affordability assessment, failed to contact Miss X when her rent was not covered by housing benefit and failed to provide appropriate support with a discretionary housing payment application. The Council has agreed to apologise to Miss X and to increase the payment it has already offered her to acknowledge the frustration and uncertainty this caused. It has also agreed to issue a reminder to officers to prevent a recurrence of the faults.