Decision search
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Milton Keynes Council (24 018 546)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Ms X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault as it failed to issue Y’s EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the distress, frustration and uncertainty caused.
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London Borough of Bromley (24 019 100)
Statement Upheld Special educational needs 02-Jul-2025
Summary: Ms X complained the Council did not review her child Y’s Education, Health and Care (EHC) Plan in line with the statutory guidance and failed to identify a new school placement when Y’s school said it could no longer meet their needs in 2023. The Council was at fault. Y missed out on some of their specialist educational provision for three terms which caused Ms X avoidable frustration and uncertainty. The Council will apologise, make payments to remedy the injustice and issue its decision following an annual review of Y’s EHC Plan in December 2024 without further delay.
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North Somerset Council (24 020 425)
Statement Closed after initial enquiries Safeguarding 02-Jul-2025
Summary: We will not investigate this complaint about how the Council investigated Ms X’s safeguarding concerns about a relative. There is not enough evidence of fault to warrant an investigation.
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London Borough of Islington (24 021 714)
Statement Closed after initial enquiries Homelessness 02-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application from November 2023 because there is insufficient injustice caused to justify our involvement.
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City of York Council (24 021 971)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Jul-2025
Summary: We will not investigate this complaint about a housing benefit overpayment because there is insufficient evidence of fault by the Council.
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Lincolnshire County Council (24 022 347)
Statement Upheld Assessment and care plan 02-Jul-2025
Summary: We have upheld Mr B’s complaint about delay responding to his complaint about his care and support arrangements. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint within eight weeks, apologise to him and pay him £150 for the frustration and distress caused.
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London Borough of Merton (24 022 984)
Statement Closed after initial enquiries Charging 02-Jul-2025
Summary: We will not investigate Mr X’s complaint about his grandfather’s care charges. He says his grandfather was told he would receive six weeks of care for free to support his recovery following discharge from hospital, but he was charged. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice.
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Regal Healthcare Properties Limited (24 023 069)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We will not investigate this complaint about how care home managers spoke to Mrs X following the death of her mother. This is because any injustice is not significant enough to justify our involvement.
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London Borough of Tower Hamlets (24 023 336)
Statement Closed after initial enquiries Homelessness 02-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision on a homelessness application in 2022. this complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We will not investigate Miss X’s compalint about being evicted from her temporary accommodation in 2024. There is insufficient evidence of fault which would warrant an investigation.
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Greater London Authority (24 023 380)
Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We will not investigate this complaint about the Greater London Authority’s monitoring of expenditure under a grant it awarded Camden Council in 2018. This is because the injustice Ms X claims stems is not the direct result of any actions by the Greater London Authority and we could not therefore say the Authority must provide a remedy for it.