Decision search
Your search has 53191 results
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Norfolk County Council (24 009 242)
Statement Upheld Assessment and care plan 03-Jul-2025
Summary: Mr X complained the Council’s adult social care department failed to provide agreed care and support. He says it then withdrew all support without notice. As a result, he says he was evicted from his home. There is fault by the Council. It waived some care contributions. It agreed a further remedy we recommended.
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Isle of Wight Council (24 010 056)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his child. There is insufficient evidence of fault with how the Council investigated the complaint under the statutory procedure.
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Reading Borough Council (24 019 790)
Statement Closed after initial enquiries Special educational needs 03-Jul-2025
Summary: Ms M complained about matters related to a paediatric assessment of her child. Her Council complaint is part of, or connected to, a Tribunal appeal. The rest of her complaint is about NHS organisations. The law prevents us from investigating all these matters.
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St Albans City Council (24 018 622)
Statement Upheld Planning applications 03-Jul-2025
Summary: Mr X complained the Council failed to uphold its planning policies when approving a new development near his home. Mr X said the development is overbearing and will impact his privacy. We found there was fault in the Council’s initial assessment of the application by considering it against the wrong policy. However, there was no injustice because the Council re-assessed the application under the correct policy. We found no fault in the updated assessment or in the Council’s decision-making.
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Great Yarmouth Borough Council (24 019 259)
Statement Closed after initial enquiries Allocations 03-Jul-2025
Summary: We will not Mr X’s complaint about the Council’s decision to close his housing application. This is because there is not enough evidence of fault to justify an investigation.
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Surrey County Council (24 021 592)
Statement Upheld Other 03-Jul-2025
Summary: Mr X complained the Council failed to consider his complaint at stage two of the statutory children’s complaints process. We find the Council at fault for failing to complete the statutory complaints process. This caused Mr X distress and frustration. The Council has agreed to apologise, progress Mr X’s complaint and make a symbolic payment to remedy the injustice caused by the faults identified.
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East Hertfordshire District Council (24 022 847)
Statement Closed after initial enquiries Planning applications 03-Jul-2025
Summary: We will not investigate this complaint about the way the Council considered and approved an application for retrospective listed building consent. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable to expect the complainant to contact the Information Commissioner’s Office with her concerns about the Council withholding information.
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Statement Closed after initial enquiries Charging 03-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal of his claim for additional heating and electricity costs to be included as disability related expenditure in his son’s financial assessment. This is because there is insufficient evidence of fault.
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London Borough of Bromley (24 023 425)
Statement Closed after initial enquiries Homelessness 03-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision that Ms X was intentionally homeless as she had the right to appeal to the county court. We also will not investigate the Council’s refusal to accept a new homelessness application from her. This is because there is insufficient evidence of fault by the Council to justify an investigation.
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West Sussex County Council (25 000 030)
Statement Closed after initial enquiries Other 03-Jul-2025
Summary: We will not investigate this complaint about damage caused to a property when removing equipment that did not belong to the Council. There is not enough evidence to prove fault by the Council, and property damage/theft is a matter for the police and insurers to investigate.