Decision search
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Statement Closed after initial enquiries Alternative provision 04-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to cease home tuition for the complainant’s son. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Kirklees Metropolitan Borough Council (25 000 935)
Statement Closed after initial enquiries Disabled children 04-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for a Blue Badge for her son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Bristol City Council (25 002 921)
Statement Upheld Alternative provision 04-Jul-2025
Summary: Miss X complains the Council has delayed implementing the recommendations of a previous Ombudsman’s investigation. The Council delayed implementing recommendations of a previous Ombudsman investigation. Miss X suffered delay and uncertainty. The Council says it will pay Miss X a further £250, provide guidance to staff and review its processes. This is an appropriate remedy.
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London Borough of Enfield (23 012 397)
Statement Upheld Other 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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NHS North Central London ICB (23 012 397a)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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NHS North Central London ICB (23 012 397b)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397c)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397d)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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Cumberland Council (23 015 764)
Statement Upheld Private housing 03-Jul-2025
Summary: Mr F complained about the way the Council dealt with his application for a home improvement grant. We found fault which caused him time and trouble and to miss out on having solar panels installed. The Council has agreed to fund the installation of solar panels to remedy that injustice.
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Cheshire East Council (23 016 429)
Statement Upheld Other 03-Jul-2025
Summary: Mrs B complained that the Council failed to take appropriate action to safeguard and promote the welfare of her children. We find there were delays in care planning which likely delayed Mrs B from having unsupervised contact with her children. The Council also failed to respond to correspondence sent on behalf of Mrs B. The Council has agreed to apologise and make a payment to Mrs B. It has also agreed to make service improvements.