Decision search
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London Borough of Lambeth (24 021 174)
Statement Closed after initial enquiries Other 27-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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Barnsley Metropolitan Borough Council (24 021 511)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2025
Summary: We will not investigate this complaint about alleged damage caused by the Council to the complainant’s household waste bin. This is because we do not consider the alledged fault has caused a significant enough injustice to warrant our involvement. Further, it would be reasonable for the complainant to seek to resolve the dispute through the courts or by the Council’s insurers.
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Brighton & Hove City Council (24 021 621)
Statement Closed after initial enquiries Council tax support 27-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council refusing his application for council tax reduction. This is because Mr X could reasonably have used his right to appeal to the Valuation Tribunal.
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Buckinghamshire Council (24 021 745)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025
Summary: We cannot by law investigate this complaint about the Council issuing the complainant a penalty charge notice. This is because the complainant has appealed the notice to the Traffic Penalty Tribunal. The law says we have no jurisdiction to investigate in these circumstances.
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Lancashire County Council (24 022 747)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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Solihull Metropolitan Borough Council (23 021 400)
Statement Upheld Special educational needs 26-Mar-2025
Summary: Miss X complained the Council failed to ensure her child, Y received an education in line with the provision set out in their Education, Health and Care (EHC) Plan between October 2023 and July 2024. The Council was at fault. Y’s school only let them attend for two hours a day and the Council failed to maintain oversight or resolve this despite Miss X’s complaints. This meant Y did not receive the specialist provision in the Plan during this period. The Council agreed to make payments to acknowledge the impact this had on Y’s education and the distress and uncertainty caused to Miss X. It will also carry out service improvements.
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Sefton Metropolitan Borough Council (24 002 287)
Statement Upheld Safeguarding 26-Mar-2025
Summary: Mrs C complains a care home acting on behalf of the Council failed to safeguard her mother, Mrs D, which resulted in a fall and extensive injuries. The Council is at fault for failing to provide the care home with a copy of Mrs D’s assessment and the care home failed to properly risk assess Mrs D. This has caused uncertainty about whether Mrs D would have fallen as she did. To remedy the complaint the Council has agreed to apologise to Mrs D and Mrs C, make a symbolic payment for the uncertainty caused, and service improvements.
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Nottingham City Council (24 002 449)
Statement Not upheld Safeguarding 26-Mar-2025
Summary: Mrs X and Mrs Y complain that the Council failed to undertake an appropriate safeguarding investigation after their sister Ms A developed a serious pressure sore in the care home where she lived. The evidence available shows that the Council considered properly how the care provider acted in accordance with the relevant guidance.
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Gloucester City Council (24 006 605)
Statement Closed after initial enquiries Enforcement 26-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s oversight of the building of her neighbour’s extension, it not investigating issues with the development, and not supporting her. There is not enough evidence of fault by the Council to warrant us investigating. There is insufficient evidence that Council action or inaction caused Mrs X’s claimed injustices. It would be reasonable for Mrs X to take the private civil matters caused by the neighbour’s development to court if required. We also cannot achieve the outcomes she wants from her complaint.
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Statement Upheld Special educational needs 26-Mar-2025
Summary: Miss X complained there was delay in providing her daughter, Y, with an Education Health and Care Plan (EHC Plan). She also complained there was a failure to provide Y with an education following her permanent exclusion. There was also a failure to provide agreed equine therapy and the provision set out in her EHC Plan. We found there was delay in issuing the EHC Plan and there was a lack of education and provision. This set back her daughter’s education and caused distress. We recommended an apology and payment to recognise the impact.